Quest Diagnostics Incorporated

1. Caring Way is the wrong address. I went there. Turns out… it’s on Tamiami now. Phone trees make it almost impossible to talk to someone there if you have a question.
2. Arrived, and the employees looked SO miserable… not one smile. All of them were in hiding, not available. Three pages of patients waiting to be called back. Waiting room packed.
3. Tried to ask my question (nice and politely of course!!!) and the young girl ignored and threw the clip board down in front of me so that it made a loud bang. Then stormed off. I don’t usually get upset with people but that was really mean! Sheesh! If you hate people so much why are you a phlebotomist?
4. The one GOOD thing is that their records are easily available to the doctors, I got my results mailed to me just like the doctor asked (very nice) and you can make an appointment…
Bottom line: I feel sorry for anyone who works there, obviously it’s a stressful set up for them and obviously they are not happy. Maybe it’s because they deal with rude people (cough cough… northerners… cough), or maybe it’s just that the lab itself is managed by rude people. Who knows. All I know is that I dread going back.

Refused to draw blood for a post organ transplant kit supplied by the Mayo clinic. Stated it was improper packaging even though they’ve had no problem with it in the past. Somehow I don’t think Mayo has «improper» packaging.
Older blonde woman staffer was absolutely horrid.

Go online.
Make appointment.
Arrive at appointment time.
Get seen in front of masses that walked in.
Repeat.
This is a really good set-​up. Why would anyone NOT make an appointment ahead of time? I love the fact that I had no waiting time in a lobby filled with coughing people.
The technician was curt, professional, and, best of all, quick and painless in her needle usage. It seemed she was done within moments of settling in my seat.
More people should take advantage of technology that makes life better. Then again, I am a wee babe in a community of 90-​year-​olds.