Kimball’s Brand Source

We purchased a refurbished washing machine from this store about 3 months ago in August 2014. My mother-​in-​law had purchased appliances, both new and used, from this store in the past and recommended it. I like to support local businesses so I decided to give it a shot. We found an affordable Whirlpool that had been refurbished and that we were told ‘Works great and should last us a while.’ This machine looked a little older than I would have liked for the $ 220 price tag but a new model of this would have cost closer to $ 500/​$ 600 so I decided to go for it. Kimball’s offered a 30 day warranty on the product so I ran about 5 loads that month and it worked fine. Fast forward to October… On average I may do ²⁄₃ loads of laundry every 2 weeks due to the fact that most of my professional attire gets dry cleaned. This would mean that I had run maybe 18 loads of laundry by this the end of the that month. One day I went to change loads and realized that the machine would not shift from the wash cycle to the rinse cycle or the spin cycle, not even with a manual adjustment to the nob. Not wanting to deal with a second broken washing machine in 3 months, I decided to purchase new. Today I called to see if they would at least buy back my broken washing machine to refurbish and re-​sell or scrap. The response I received was that it was past the 30 days, I had for 90 days, so it wasn’t their problem and I should put an add in the paper to see if I could sell it that way. No apology, no sympathy, no nothing. When I replied that I thought it was a little steep to have charged over $ 200 for a refurbished machine and not even have the option to sell it back I got a similar response… why would they want it back if it didn’t work and that they had too many refurbished machines and that it wasn’t their problem. I think it’s unfortunate that this is their business practice and they could care less about their customers returning to provide additional business. I wasn’t looking for a refund or for them to change their policy but maybe to apologize for the fact that they sold me a product that should have lasted much longer than it did, to offer me $ 50 to possibly buy back the machine to be refurbished again, or at least to come remove it as to avoid costing me any additional money. I didn’t get a single one of these things. I’m not sure how long I should have expected the product to work for but I do know that I will not be purchasing any thing else from this place and neither will my family and friends. Business gets referred by word of mouth, especially for family owned businesses in small towns like Port Huron, and I would never recommend this place to anyone and I would deter anyone who is considering purchasing from here not to do so. Their customer service is non-​existent.