Customer service is top priority at these lanes. Anita will take great care of you… just need to wait 15min. for a lane. If Anita is not available you will be in great hands with the oil technician just may take a little longer, maybe 30min to get a lane. These times are on a slow day though so times may vary on a busy day. Key note… do not ask for a specific lane… that one is not available.