Stokes Auction

I think there are some crabby curmudgeons writing the other reviews for this place. This place is fun to go to, you never know what you’ll come home with. The staff has always been nice to me and is a playful fun group. Yes sometimes people pay ridiculous amounts and go over retail price, but just don’t bid on that stuff. I have gotten some insanely cheap deals here. It’s just like a treasure hunt, sometimes you hit it big and sometimes you go home empty. The only reason I’m not giving it 5 stars are because of the dealers that frequent this place — they suck! They bid on almost everything worth anything and drive the prices up for the rest of us regular folks that are just trying to buy a few items, not come out with trailer loads worth of stuff.

So this is a strange review but I felt I need to post something. Take it or leave it, this is only my personal experience. Our Mom died and had a large house full of very old very expensive antiques and Brian from Stokes came out and said that they would take everything and no problem, they had buyers who were collectors and would find the right buyer for the collectibles. He said they had thousands of online buyers and many who come out to the facility. He estimated that the contents in mom’s house would bring in about 15,000. Mind you there of course were just some «ok» stuff, but they took two trucks completely packed full to the auction. There were very many high quality pieces of furniture. An almost brand new beautiful refrigerator was sold for only $ 75? Really I find that extremely hard to believe. We received payment immediately from our «sale» but It was a JOKE what they claimed the items only went for. We got an itemized list which did NOT clearly describe things. For example, a «Doll» was listed — we had 3 antique porcelain dolls and they were definitely worth more than $ 5 or what ever they claimed they went for. We would NOT have trusted these possessions to Stokes if they were only going to basically give them away. I have no basis for wondering — but I’m just curious what the customers really paid for the items. As I was out of state during the auction I can only go on what was reported. I give them a 2 star for being professional, having nice workers, paying the check as promised. I certainly would look into other options if I were to have to do this all again.

This was disordered chaos. There was no direction. I was there to help my son buy a car. He was paying for it I was just there to make sure he didn’t buy something that was crap. It was a busy day and I understood that. But after waiting TWO hours in line to pay for the car which was almost $ 2000 of my sons hard earned money the woman behind the counter decided to insult my son about his appearance and telling him he was unemployable and being overall rude. After I explained that my son just got hired at the shipyard which anyone local knows how hard that is she stated that it wouldn’t last because of his ears being gaged. She was so rude and would not stop going on and on. I WILL NEVER EVER GO BACK THERE. HAVE YOU NEVER HEARD OF CUSTOMER SERVICE. SHE WAS AN MIDDLE AGED WOMAN WITH SPIKE SHORT GRAY HAIR IF THE OWNERS SEE THIS YOU NEED NEW EMPLOYEES. I PLAN ON TELLING WHOEVER WILL LISTEN TO STAY AWAY FROM YOUR PLACE OF BUSINESS.