Dentistry By Design

TERRIBLE CUSTOMER SERVICE!!! I had an appointment today, 11÷02÷15 at 1 pm to be seen by Dr. Boscio. I am on a DHMO plan through Guardian Insurance, and I must be seen by the doctor assigned to me. I have been calling to confirm my appointment for weeks now and and always only received the voicemail. I called again today, finally got a human, and was told Dr. Boscio no longer worked at that location and was going to be seen by Dr. Davoodi, however he wasn’t credentialed with Guardian yet so the claim would be submitted under Dr. Boscio’s ID number. I asked for Dr. Davoodi’s information so I could call Guardian back and tell them this information. The receptionist told me not to call my insurance company! That is so incredibly unprofessional to suggest not to verify this information for myself, and left a distaste of possible insurance fraud or getting charged as out-​of-​network by Guardian. I cancelled my appointment with Dentistry by Design, and I will be seeking out a different provider.