Stanley Steemer of Port Saint Lucie, FL

If there was a rating less than one star this would be it. They were called on a Friday afternoon at 2:48 to clean up water from a broken pipe in kitchen. They sent two guys and a truck to extract the water. Removed and cleaned a very large area rug. Took a little over an hour and the total charge was $ 3000.00. Spoke with manager John who came by our home after I requested a break down of our charges three times. If you are standing in a flood in your home and call Stanley Steemer, be sure to ask about the «Taking Advantage Of Customers In Need Special Offer.» They charged us $ 1200.00 to remove and clean our area rug. They returned it with dirt and debris including dead bugs in it. When I told John this was unacceptable condition for a rug that was just cleaned. He told me it just needed to be vacuumed. They charged $ 113.00 for an emergency service call in the middle of a Friday afternoon. They charge every time they touch a piece of furniture. They charged $ 40.00 to move a small top loading washer less than 10″ from wall so that they can get a hose behind it. Foam blocks used to put your furniture on $ 5.00 each. Sliding furniture over to clean under it will cost you about $ 100.00 for a sofa. These are just a few of the «extras» that they do not disclose until you ask. Their routine is simple. Start with a base price for water extraction and build on top of that. But what can you do? Your home is flooded and they use it to their advantage. SHAME ON STANLEY STEEMER