Merry Maids

Avoid.
I had a Groupon for three cleanings. I called and scheduled the first appointment, no problem. They provided me a window in which the maids would arrive, and I took the morning off work to be there for this first cleaning. The end of the window arrived, and no one was here. I called the main line. The guy apologized and said they would be here «any minute now.» I said fine. I waited some more. I called again and was told they were «around the corner,» so I went down to the lobby to meet them. Another fifteen minutes went by, I called again and said I really had to leave and was promised that this time, for real, they were very close by. They finally showed up and cleaned. The cleaning was adequate but not amazing.
Second round was very similar except they weren’t as appallingly late.
For my third cleaning, I called on October 26^th. No one picked up so I left a message. I called again on October 31^st. No one picked up, so I left another message. I never heard from anyone and was completely unable to use my third cleaning.
I gave up and switched to Molly Maids. Only after switching did I realize how deficient the cleaning at Merry Maids was. Molly Maids was much, much more thorough, and they’ve been extremely prompt.
For those who bought the Groupon: contact Groupon (here:
) and let them know what happened. Groupon is pretty good about refunds when companies don’t hold up their end of the bargain.

Office staff/​owners have poor customer service and communication skills. I had a Groupon for window washing. No call, no show for 1^st appt. After I called & left several messages, they contacted me the next day w a bland apology & to set up a new appt. For the 2^nd appt, the office finally returned my calls an hour & half after the crew was supposed to be at my home with an excuse they were running behind & would be there «within the hour». (This seems to be info I could’ve used BEFORE I took another afternoon off work for this service.) 2 hrs after that & 2 unreturned phone calls later, the cleaning ladies finally showed up.
The ladies did a good job cleaning once they were there. They were instructed by the owners to charge extra for storm windows. Also, a «window» is defined as one pane of glass at their company, so my window count doubled, and I had to skip windows to avoid extra charges. None of this information was on the company’s website or in the fine print of the Groupon, nor was I informed by phone when I made either appointment.
Unless you can afford to be jerked around by the office staff, get upcharged without notice, and deal with appointments not being kept, do not bother with this company. 4 stars for cleaning, 0 stars for office staff/​owners = 2 stars overall.