Able Hearing

No pressure, no rush; thorough, compassionate, professional.
I am caregiver for a 94-​year old friend who has had years of severe hearing loss and many hearing aids over time. A mid-​2014 move from out-​of-​state required finding a new audiologist. My friend has been very pleased at the quality of service she has found at Able Hearing in Portland. And I have been equally pleased with the respectful, kind treatment accorded her.
Wayne is patient and understanding, truthful in presenting options, doesn’t push anything. He also makes house calls as appropriate! (In this case, making sure the TV hearing-​assist system was working properly in coordination with a new set of hearing aids.)
Excellent initial service, excellent followup – a «five» all the way!

Incredible, comprehensive support provided by such a welcoming atmosphere. I have attended several times since changing hearing aid providers from the other aide of our country… only have been greeted through exceptional service and outstanding accommodations.
Whether it is advice on hearing aid maintenance, or fitting molds, Wayne and his colleagues have boosted my adjustment to aural surroundings and fostered the gift of knowledge. Thank you for flexibility and wealth of care for consumers and their hearing.
Celebrating abilities through exceptional ranges of hearing… hats off and hooray to ABLE Hearing!

Friendly, Compassionate, Sincere, and Caring business.
I am completely blown away by the level of service here. My late mother has purchased a couple hearing aids from this company. I have not got a chance to experience their level of service until recently while my mother was hospitalized as a result of her stroke. We were bouncing back and forth through voicemail but were able to settle a time to finalize the final fitting and take receipt of the hearing aid. They even made the effort to deliver the hearing aid while my mother was staying at OHSU. They test fitted the hearing aid and made sure it was comfortable for her before leaving. Joel was very professional and compassionate to my mothers needs. In the end, he gave us his business card and told us to contact him and let him know how she was doing with the hearing aid to see if any additional adjustments needed to be made.
Unfortunately, my mother was only able to use her new hearing aid for only 4 days before she passed away. I had heard from a close family friend that some hearing aid companies would be willing to accept a refund if returned within a short time period. I stopped by here about a couple of days after she had passed and made an appointment with Wayne to work things out. Once again he was also very friendly, professional, and compassionate to our needs and was able to come with a reasonable agreement to return our hearing aid that mom barely even used. Bear in mind that these hearing aids are custom made so I wasn’t sure if they could do anything for us which would have been understandable. I’m also sure that results may vary from customer to customer basis but I was glad he was able to accommodate us during this difficult time for our family.
I just wanted to take a moment and thank the staff here at Able Hearing. It means a lot to us that you guys went out of your way to accommodate us during this difficult time for our family and am aware that you were more than flexible with our needs. If we have any needs in the future for my friends and family I will be more than happy to recommend you guys for any help with any hearing enhancement products.