Affinity Limousine

So i booked a trip to Logan on November 6^th for NYE, i was sure booking so far in advance was to my benefit, for my family who was traveling back to Ireland, i was confirmed via email and paid in advance using a dealfind voucher but after 30 minutes of waiting and no one picking up the phone i had to call a cab. Its hard enough seeing family go home but to have the last few minutes of their trip to be rushed was very up setting. I have left the company a voicemail but still no reply and i also wrote to dealfind. I will NEVER use or recommended this company and with the world of social media its going to be there lose. Counting the days as to when they do call me back and refund me. And it’s now feb 1^st and still no call back.

Overcharged and then stopped responding to emails.
Hired them for a bachelor party about a month ago. They were courteous and helpful and the actual limo service was fine. But then I got the bill and was charged two additional hours (they don’t stop the clock until the limo is back in the garage – not when you leave it) which was tolerable but they charged me for those two hours at their full rate of $ 65/​hr and not the discounted rate of $ 50/​hr I was given. I also had to pay 20% gratuity automatically for those hours. This was different from what the contract said. I called them out on it and they never got back to me with an answer.

Much like the first reviewer, they never showed up for me either. I booked shuttle service to Logan Airport and called and confirmed with them when they would be there. After waiting a half hour (and calling multiple times with no response) we then had to scramble to drive to the airport and pay a daily parking rate because it was too late to make alternative plans. We haven’t been able to get in touch with them since. It is almost impossible to get in touch with someone there. They will not call back or respond to emails. They will just take your money and not show show up. The internet is full of similar reviews for them. DO NOT use them.

I would give this «company» negative stars if I could.
They failed to show up to my best friend’s wedding to escort us seven bridesmaids, father-​of-​the-​bride, and bride to the wedding ceremony.
When the limo was a half an hour late I called to see where they were. I didn’t get a person on the other end of the phone until my third time calling. After I talked to the man on the other end he assured me he’d call me back in a few minutes after he talked to the driver to see where he was. After about 10 minutes of waiting, I called back. No answer. About a minute later I got a text message (a text message!) from the man. He was still trying to get in touch with the driver.
Long story short: the limo never showed, they stopped answering my phone calls, and now they’re giving the bride a hard time about a refund.
DO NOT BOOK WITH THIS COMPANY.

Wish there was a «0» star option. These people did not show up, did not answer their phone, and left us waiting, never to show up. The people we were supposed to pick up were left waiting, we had to cancel our plans, and we were embarrassed. DO NOT TRY TO USE THESE FOLKS unless you have a backup plan!!!