America’s Best Contacts & Eyeglasses

The first eye doctor gave me a prescription in between playing games on his laptop. My eyes hurt, so I made another trip to take the glasses back. A different eye doctor informed me that the first had given me the wrong prescription! I had to wait for new glasses, and those too were the wrong prescription!
Ultimately I asked for my money back and lost out on gas and time. This business proved so incompetent their name should be America’s Worst.
Don’t spend your money with them!

This place is great! The staff members are friendly and helpful and the selection of frames is extensive. I found the perfect ones and ordered sunglasses as well. I was told the glasses would be ready a week later and they were. I am very happy and will be back!

I have been going here for years and love their eye exam deal. I get two pairs of glasses and a free exam! Can’t argue with that, so one star for AB! Next the two people that gave me my exam were great and very nice. They did not up-​sale me too hard and were easy to converse with giving me great advice and serving lots of smiles. Another star.
This is where my nice visit turns sour. I pick out two glasses that I really adore and go to sit down and get them fitted. I am told that the two pairs I picked are very big. This I know already because I often wear bigger frames and I’ve been getting them at AB for years. And when I am told that they are too big and the lenses might be kind of weird I just agree but tell them that it’s fine, and when I would get my glasses everything looked great! However this woman goes on to tell me that they are too big for my petite face… Yeah great! I already know that. But she is VERY persistent on letting me know this and actually tells me to pick out a smaller frame. I don’t know what to say at this point because I think disagreeing and telling her that I don’t care is pretty rude, and I feel pressured. She tells me to go pick out new pairs and then asks if she can help me do it. I kindly tell her no thanks, but guess what, she does it anyways?
I go and pick out a pair that will correctly fit my little tiny face and put them on the table, grumble a thanks and then leave. I was very disappointed with feeling pressured and I don’t enjoy the glasses I purchased… For 104 dollars.
This place is great and the deals are good. I had a few good years in… I’ll come back maybe in a few years but honestly feeling pressured made me uncomfortable. So I’m not sure.
I know she was doing her job. I just believe that they should let customers know the facts that if they are getting big glasses the lenses might be off, and then LET THEM DECIDE. Don’t pressure them! Give them the option.

Never have received anything less than stellar care from these folks. Keep in mind that they cater to people who otherwise couldn’t afford glasses. They’ve developed a great system to move people through quickly. They must maintain the workflow or other patients lose valuable time with the doctor.
Picked up glasses for myself and my daughter today and have nothing but good things to say about the whole experience. We were seen quickly, diagnosed accurately, and treated with respect and kindness by every single employee. Highly recommend, unless you’re terribly high maintenance. If you are, perhaps you should pay twice as much to ensure that your every whim is catered to.

Ms. Joan is the best optometrist I have ever seen she was able to pinpoint my exact prescription, with my eyes being one nearsighted and one far. Katie was also very great in assisting me with my needs. I give this place 5 stars mainly because they got me to be able to see ²⁰⁄₂₀ which is the most important.

I have to say that the previous Unilocalers were spot on about this place; both regarding you get what you pay for and the the attitude of the staff.
My first visit, to get the eye exam and pick glasses, got off to a bumpy start as I sat in the waiting room to be seen and for ½ an hour watched people that came in AFTER me get seen BEFORE me. Finally I went up to the front desk to inquire and got a snippy reply from the woman in front saying how she’s trying her best and has to cover someone else and man the front desk and she will get to me. Now, the facts of the situation I understand and empathize with, but the delivery… Really? Wow. I get called in very soon after that and the actual pre-​test intake person and the Dr are very professional and kind. The experience purchasing the glasses was to be expected I guess… frank, matter of fact and heavy on the upselling. She did her job.
My glasses came in in under a week, which was nice :) I went to pick them up today and it looked like it was going to be a pleasant experience. There was a man (we’ll call him Guy because I don’t remember his name) that greeted me with a big warm smile and a friendly hello and then promptly took a dump all over our auspicious beginning by deciding to use me as the butt of a joke between himself and a co-​worker. We’ll call her Jane because I don’t remember her name.
Guy: Have a seat right over here with Jane. She’s waiting for you and loves to be busy!“
Jane: (Shooting playful daggers at Guy): Oh gee, thanks a lot! (pushing off from her seat in a huff and asking me my name over her shoulder.) Actually, I’d LOVE to be getting my nails done right now.
I’m sitting there feeling like someone just dumped cold water on my face. Is this Denny’s? I’d expect that kind of behavior there, but not in a customer service oriented health field.
I smile and try to save this slow train wreck happening and say «Well, lucky for you Im a pleasure so if you’re stuck helping someone at least it’s me.» To which she doubles down on her foolishness by saying something about how that’s good because she has too much energy right now to deal with a rude customer. At this point I just give up and get fitted for the glasses (which pretty much involved her wiping them off and me putting them on. no adjustment at all.) I couldn’t wait to get the hell out of there.
So…I’d like to say to the guy that started this: If you’re in your –what…mid 30’s early 40’s? — and you don’t see how it’s not the best of ideas to make a customer the butt of your inside joke, then I don’t think there’s anything anyone can do to help you see the light.
To the woman that was so darn inconvenienced by having to actually WORK at um… her JOB: I’m the reason you can AFFORD to get your nails done, honey. Customers feed your paycheck because without us you’d have none, so you might want to treat us with a lot more respect and gratitude.
There are a lot of unemployed people in Portland that are great at customer service and would show up for work ready and willing if given the opportunity. If you can’t stop yourself from indirectly mocking your clientele, or if you are feeling inconvenienced by having to do your job, then make it a win win all around and quit. That way, someone who actually wants to work your job can have it, and you two will be free to joke and do your nails all day long.

It is fine for a pair of glasses and cheap eye exam. Th e old adage you pay for what you get holds true. The eye exam was fine prescription hasn’t changed in 10 years.
Eyeglass selection was fine found 2’pairs I liked. One was a Kardashian kollection that’s really cute. The other was a
Cute pair of Vera Wang. Total for exam and 2 fancy pair of glasses for $ 139.00.
It took 10 days to get the glasses. Which was fine by me. I was in no real hurry. They called I went in about 20 min after the call.
They located the glasses. Which took 2 employees to find them. Then they were fitting my frames which took 2 of them. It took longer for them to stand there and warm up the frames so they could fit them and chat amongst each other than the actual fitting.
Then having to listen to one woman complain about everything at her job. she brings over the glasses I was like boys those don’t feel right she went then made them even shorter. She brought them back after trying to adjust. I just said I would bring them home and adjust them myself. For one I couldn’t listen to her bitch anymore.
The other woman brought over the pair she was adjusting wonderful job. Told her how I wanted them and that is exactly how she brought them back!

I go here for my exams and purchase glasses and contacts from costco as costco is MUCH cheaper. I had to get an updated Rx as the manufacturer discontinued the lenses I was wearing. So I had to try a few trial pairs before ordering lenses. I finally found a pair that worked and when I went to get the prescription so Ican order from Costco, they left critical information off the Rx and I didn’t know. I have been sitting at Costco waiting for an updated Rx and apparent when they did send one over, it had wrong information as they wrote an aspect of the lens that the manufacturer doesn’t do.

It takes them up to 10 business days to receive your glasses after ordering. That’s just insane — even Costco does it in half the time. You can order from any number of online providers at half the price and get your glasses within two weeks. Of course, when you order they’ll tell you «about a week», probably because no one would ever order a pair of glasses that would take two weeks to arrive!

Very disappointed. I was going out of town and needed am emergency pair of contacts and they couldn’t come through for me. I wasn’t really happy with my service most of the time anyway and this was the last chance. I’m going somewhere else from now on.

We read the reviews before booking our discount eye exams with the thought that we’d go elsewhere to purchase glasses. Based on the reviews, our expectations were low. Happy to report that my husband and I were pleasantly delighted with our experience. We’ve both worn glasses/​contacts most of our adult lives, so we’ve had our fair share of exam and purchasing experiences.
After we each had eye exams (Dr. Pradhan & Dr. Ritenour) we met up in the lobby area and I cautiously asked my husband how his exam went. «Great» he said. «Mine too» I said. We were surprised (in that happy sort of way when your low expectations aren’t even close to the actual positive experience) but we braced ourselves for the glasses buying experience (like a good museum, you have to walk through the gift store –or in this case, the eyeglass gallery in order to exit.)
My husband found great frames and ended up purchasing two pairs — regular glasses and sunglasses. The optician was very knowledgeable and gave some solid feedback on styles and all those «extras» they usually try and over sell. Again, we were surprised by the selection, the service and the prices. Give them a chance, we’re really qlad we did.

If you’re looking for in depth eye care this isn’t the place for you. However if you need glasses quickly and cheaply they’ve got you covered. Nice staff. They’re trained to upsell but they listen when you say no. *this review is strictly about glasses — I have no experience with contacts*

Waiting a long time to find out my chart hadn’t even been pulled yet (wow), lots of whispering among staff, now that they actually pulled my chart per my request, I may actually be seen. Lots of gossiping not a lot of work being done. Can’t do it, never going back

I went in for my eye exam and within 2 minutes the optician told me «you are going blind, I won’t charge you» and literally pushed me out of the eye exam room. I stopped and asked her what she was talking about and as she continued to push me from the room she said I needed to see an opthalmologist and shut the door behind me. I left worried and scared and wondering what the hell just happened. I get my yearly eye exams and have never been told that before. I went to another optician at a different company the next day and explained what had happened and he was shaking his head in disbelief. He performed the whole eye exam and gave me my prescription. He said I may have an eye disease but it is not making me blind and to continue getting my regular exams to keep an eye on it, no pun intended. In my opinion what this optician did to me was beyond unprofessional.

It’s kind of like a herd of cattle here, but I can’t blame them. They’re cheap & fast.
I had vision insurance and bought a pair of Ralph Lauren glasses elsewhere a year ago. I have a love-​hate relationship with them. With insurance, they were still $ 400. Here I am a year later after canceling my pointless vision insurance, and I walked away from America’s Best with perfect frames, and top-​of-​the-​line lenses. Less than a week later and they call me to tell me to come pick them and my contacts up.
I went to the location in Tigard previously and they were less busy. They’re cheap.
I just wish they had more options. I usually search and search, and end up coming back another day because I can’t find exactly what I want. Well, I think I did.

$ 45 for an eye exam isn’t a bad deal, so I’d probably go here again. They were competent but not friendly. I didn’t feel very welcome and they acted like it was an inconvenience that I was there for an eye exam and didn’t want to buy multiple frames. Plusses: it was a very quick exam and the actual optometrist who I was with for about three minutes was sweet.

The worst customer service ever. The receptionist who answers the phone has the worst customer service skills. Have been a loyal customer service for two years but will never go back.

I will start by saying I am an optician. I have been in the business for 3 years. I had torn my last contact, and the Rx had expired, since I was unable to be seen by my usual doctor the same day I made an appointment with America’s Best because they could see me right away. As I waited for my exam, I watched employees make terrible mistakes while dispensing glasses to other patients. They adjusted plastic frames without heating them first, which can make the plastic brittle or even crack it. An older man said he could not see clearly through his new reading glasses and was told; «You just have to take the home and get used to them». WRONG. Was the RX made correctly? How about Pantoscopic tilt? Base curves of the lenses? Wrap? The employee made no attempt to troubleshoot why the glasses didn’t work.
My pretest was very awkward, I was told to stand on some tape on the floor, and was left there while the employee sat and called out questions to me from several feet away. The doctor saw me promptly afterward but spent perhaps 30 seconds TOTAL looking at my eyes. I told her I had used acuvue oasys in the past and wanted them again, she suggested another brand, I declined to try their cheaper substitute. I waited another 25 minutes out in the lobby, before my name was called to pay for the exam. The first words out of the woman’s mouth were ‘How many boxes do you want to buy?’ Of what? The prescription I haven’t tried yet? I had to ASK FOR a trial pair, which she just handed me, no case, no explanation of use or care/​cleaning. She handed me Sofmed brand, but insisted they were the same as acuvue oasys, I had to ask for a copy of the prescription 3 times, they didn’t want to release it to me. The prescription was not for acuvue oasys, not even for this sofmed brand, it was written for Avaira, which was nothing we had discussed. I went ahead and tried the contacts they gave me. The Rx was too strong, base curve was wrong; the contacts slid all around in my eyes, and made my eyes weep all day and all night after I removed them. In my opinion, this company is all about volume and doesn’t care at all about the customer as a person or the customer experience while in their store.

This place is gross and made me feel like a cow in a cattle drive. Nothing they advertised is what I found. Since then, I’ve talked to other people who had the same experience. I won’t be back.
You get what you pay for.

The choice came down to either my husband or myself getting a guaranteed good eye exam at Blink Optometry (which has great and exciting reviews here on Unilocal), we could only afford one eye exam there, or both of us walk down the street to go to America’s Best for the town’s cheapest eye exam.
I’m extremely disappointed and regret giving them any money. I know that your vision is not something to skimp on, it was just hard to be in a position with my husband where we were deciding whose vision is more important at the moment.
America’s Best on se Washington is just another opportunity for poor people to be dehumanized in a medical setting. We’re called in like a fast food joint, an eye exam takes roughly fifteen minutes which is great time if you’re ordering pasta and garlic bread across the road but not when it comes to rushing a health checkup.
Half of the eye exam is performed by someone I’m assuming is as qualified to be doing this as I am, or at least I’m assuming the worst because they act like retail employees rather than medically trained professionals who care about human well being (like medical professionals should, at least).
No real advice is given on whether or not you –really need– any extra add-​ons or services, just that «doctors usually recommend you do» which means «we’ll gladly take your $ 15 for this service you almost certainly don’t need».
By the time I got to the doctor I was expecting to be able to get some honest answers to a few questions I had concerning my eyes. Hardly. This woman shut me down and rushed me out of her chair too. I don’t know what it’s called but when she had the big device over my face (where they compare different lenses and you decide which is better) I felt so rushed! I felt that when the changes she was making weren’t making my vision any clearer she was annoyed and just wanted me to hurry up and choose something, even if it wasn’t right for me.