Ben & Jerry’s

Store hours said open until 8:00 PM but the employee had already closed the money drawer. If this location wishes to stop serving customers early then they need to change their posted business hours. They lost at least five customers tonight and we took our business to Baskin Robins who abides by their posted times. Will not be stopping by this location in the future as we were displeased by the horrible customer service.

Sadly not impressed with today’s visit. Came here to order an ice cream cake (because you’re never too old to enjoy ice cream in a cake) and had to wait a while for the line to be acknowledged. A few people were ahead of me in line to get ice cream, but I never heard a «Welcome, we’ll be right with you.»
People are in line to pay you money for some ice cream goodness. If you don’t want them to leave (which I’m surprised no one did as the wait was about 12 minutes), my suggestion would be to just say «hey.» It’s as simple as that. With two people working behind the counter, I thought at least someone would’ve had better etiquette.
When it got to me, I filled out the necessary paperwork to order my cake, and was done within a few minutes. You select your size (mini, small, medium, or large), 2 flavors of ice cream, and a chocolate chip cookie or brownie filling. Easy peasy. The guy who came out from the back to assist with making sure I completed the form correctly was pleasant, so I can’t give this place just one star. I didn’t have to pay until I receive the cake, which is a plus too. I’ll feel better about this not-​so-​great experience when I eat the ice cream cake next week.

Walked about twenty minutes here on a super hot day to get some of my favorite ice cream. We got there at 5:40 or so (no idea this place closed at 6) and we’re treated absolutely awful for getting there so late. We were not acknowledged and upon checking out the employee (a bigger younger lady) was continuously saying, «DON’T DO IT» in reference to the next customers about to walk in. Was never even truly acknowledged. Pass.

I really expected more from such a big brand name. Honestly, Baskin Robbins is cleaner and more courteous. I love the Core mixes, but I can get those at the store. When I go out for ice cream, I want it to be fun.

I recently ordered a cake through the website and it was to pick up at this location. Upon arriving after a hour of Portland traffic they inform me that they don’t have the cake I ordered days before. The nice man called his manager who insisted that he got no email (I throughly believe that is not true). Then they tell me I can go to another location for a cake that is nothing like the cake that I special ordered for my anniversary because they have absolutely nothing they can give me. DO NOT ever order a cake from this location, I’m sure they’ll ruin your day too. I’ll never be back.

What’s better than ice cream that tastes like snicker doodles on a Friday afternoon? OK, I grant you there are a few things (wink, wink), but when ice cream is involved, Ben & Jerry’s ice cream is hard to beat.
This shop has been around for quite awhile in this location. It’s very clean. Staff members are friendly, responsive, and well trained. They get their orders correct and out to the customer in good time.
When its ice cream time in downtown Portland, this is the perfect place to come!

The lemon flavour ice cream is so tangy and lemony. Very refreshing. Got a small in a cup for $ 4.50 and the serving was huge. Shared because I would not be able to eat all of it before it melted or gave myself a brain freeze.
My sister got the coffee chocolate chip ice cream and it had a nice strong coffee flavour. The chocolate chips were okay but I could have done without them as there were a lot of them (small rectangle shape).
The staff there wear tie dye shirts and are super cheerful and wacky. Not sure if it is a stunt but they sure made me smile. They were also very generous with sampling the different types of ice cream if you are like me and have a hard time making a decision.

Duh, It’s Ben & Jerry’s.

We ordered a Mango & More Smoothie & a Hot Fudge Sundae. The smoothie was only filled up ¾ of the way then the lady swirled it around to make it look full. The sundae had so little hot fudge that got covered up by sprinkles it was pathetic. This is not a very good location. They have limited flavors available. Never going back to this location again.

Me: May I have a scoop of the Cherry Garcia?
B&J: Would you like to make that a double?
Me: YES, PLEASE!
Come on, who’s not a fan of ICE CREAM?

My heart beats a steady rhythm for this location in particular. Not only because they serve some of the best ice cream in the world, but because it’s a location that works with youth to give the their first work experience. I’m completely and totally biased. So my review may not be helpful. The ice cream is magic. Though I do wish there were more flavors. That would be real magic. Snap my fingers and BAM! Get something from the Flavor Graveyard like Blueberry Cheesecake or Rainforest Crunch.

Cool store, provides work and charitable funds to local group Avenues for Youth.
Employees were friendly and samples of good size on my visit.

It’s so wonderfully located… right on the MAX line, near Pioneer Place. It’s like I have to stop by if I’m in the area! Coffee Buzz Buzz Buzz!