Best Buy

I have zero patience once I find something I feel like I have to have five minutes ago. My printer was being stupid, I researched and found the one I wanted on Amazon for $ 20 less, but I thought, well, they price match, let’s ride. I live an hour from here. I have now packed my 16 month old grandson up and we are on a mission to get Grammy a new printer.
I pop him in the cart and head in, I am looking at some new tv’s and I talking to my grandson, who doesn’t get any screen time and was asking him if he was in tv heaven. I have a quick discussion with an employee who said there was no way I was a grandmother, was I 12 when I had my son, how old was my son, and when I said nearly 29, they couldn’t believe it. Okay, I get this a lot, but this person was making me feel like a third degree minus bright lights in the eyes cop style. Even though I know they were being nice, and trust me, its cool, I will take that as long as I can before I no longer look like he could be my own kid.
Now, I am having to go change said Grandson, so I go to the bathroom, and there is a somebody in the stall with the changing table. I waited about ten minutes and a Best Buy employee comes out. She is an older lady and she is looking at me like I am committing some crime, I have the cart in there. But to my defense another BB employee opened the door for me and told me to go in there. I had no merchandise at all.
This person can clearly see that. She still stands in there the entire time I am changing him. Then when I come out, she goes out the door. I plop little man back in cart, wash hands, walk out and she is standing there. She proceeds to follow me across the store to the printers. So, I stopped to ask her if there was something I could help her with. She just stood there looking at me not saying a word. Okay, maybe I need to get her help, is she having a stroke? What is going on here.
I grab the printer, and find she is still following me, I go to customer service to ask about a price match, and they were not even nice about it. They said it wasn’t amazon selling it, but somebody else so they won’t match it. All right, that’s fine, but your own online price was even lower. A 15 minute debate starts with each other if they will price match themselves, even though it is clearly a policy.
As they debate, I ask one of them why this employee is following me around. They look over at her, she is now by the candy on the way out just chillin’. She suddenly acts like she is sorting the candy. They didn’t even say anything to me about why I am being followed. I said, yeah I know the grandbaby is so cute she can’t keep her eyes off of him, once again, the conversation about my age pops up, and at which age did I have kids and what age was my son when he had kids… please people just price match the thing and let me be free to go print with my new printer that has ink that ships to my house when it notices I am on a printing frenzy. Please.
They say okay, we will match our own online prices. I head up to cashier and it won’t ring up, another 10 minutes and a manager override. This trip should have been 10 minutes at best and I was in there more than 35 minutes over the price matching debacle.
I never did figure out what the deal was with the employee following us, I didn’t even have a purse with me, so it wasn’t like I was suspect. They are not friendly to deal with and over priced. I must practice the fine art of waiting and saving. Amazon could have been click click bought… two days and a new printer, and $ 20 cheaper at that.

Cassi was AMAZING! Super nice to work with, and will definitely return. More stores need people like you. Thank you for a perfect day :)

Saw they were having a deal on laptops online for the holidays. Called the Cascade Station location and spoke to Seth. He took the purchase over the phone even though I am sure they were crazy busy in the store. For some reason our Best Buy credit card purchases always get cancelled when we use the card online. Same thing happened this time. So my husband called back and spoke to Seth again who was able to honor the deal in store and we picked up the laptop the same night. Excellent customer service during the most chaotic holiday purchasing season! Thanks Seth!

WOW. I can’t believe how rude these employees are. Can not believe it.
Came here to purchase a camera that we already knew we wanted, vetted it out and Everything.
We waited for 5ish minutes juts to get someone’s attention to see if they had the camera in store, which they did.
We kept asking questions about the bundle because of price didn’t seem right, to the price that we saw online. The woman helping us was SO SNOTTY and just kept repeating what the price tag and bundle ticket said.
I will never return this location again. Clackamas is the best store, with the best employees.

I find that at Best Buy, you’re either swarmed by employees like an ice cream cone on a hot summer’s day, or it’s a barren wasteland. There really is no in-​between. Of course, nobody is ever around when you need them, but they’re everywhere when you don’t. Newton probably wrote a law about this. Anyhow, my experience really wasn’t any different at this location. We had a return to make, and the gentleman at the Customer Service desk was wonderful. I wish I could remember his name so he can receive some much deserved recognition. He asked if we wished to exchange instead and offered to hold the box at the desk so we could situate everything in one transaction. Fabulous idea. We wander through the store checking out different departments. We don’t need anyone yet so no big deal. We end up in the gaming department and now we have questions. There is a guy in gaming, but he’s helping someone else and we wouldn’t mind interrupting, but he’s not acknowledging our attempt. Ok, he’s busy. No big deal. I track someone down a few aisles over, but he’s apparently not versed in gaming. Uh, you work for Best Buy. You should probably know things about your store. Ok, no big deal. He starts talking to his headset. We’re assuming someone will come help us. 5 minutes later and nobody arrives. We search for our answer online and move on back to the customer service counter to get serviced appropriately. The return was smooth and easy and we’re happy to leave.

See below for the huge problem we had with out online order.
Update: We are now happy campers. Walked in to look after 11 a.m. when they opened the place was crowded like crazy on a Sunday.
Turns out the whole hang-​up was the free download that came with the purchase. It was changed to our credit card and that was the issue. We are still expecting a credit back on our credit card for the free software but they were very apologetic at the counter and they gave us a free wireless mouse for all our troubles.
Pending this is resolved tomorrow morning when we show up in person to sort this out.
The Best Buy online store.
At 12:30 this afternoon we ordered an item to be picked up at the Cascade Station location where the website said it was available for pickup TODAY.
Hours later, all we’d gotten was the email confirming our order has been placed.
We spent 2 calls with their useless customer service and nearly half an hour to be told that our order was being held up by their fraud deptartment over the free software that was promised with the purchase.
THAT MAKES NO SENSE AT ALL.
Called our bank and they said they’d authorized the transaction.
BestBuy is worried that we are trying to pull something over on them for the free software? When our bank has already given the green light?
Problem was resolved.

I’ve always had great service everytime I’ve been here. I bought a tv that ended up being faulty. They went above and beyond to make sure I was happy. Nathan at customer service was very helpful. Jonathan Case in Home Theatre was not only helpful, but extremely knowledgeable. I appreciate the good service I got from this store. Would be 11 stars if I could. :) thanks.

WORST CUSTOMER SERVICE AND LIES!!! Bought what was supposed to be an unlocked iPhone. Two customer service reps promised me that the iPhone was unlocked. Took it home to set it up and lo and behold, the phone as a locked AT&T phone. Both service reps lied to my face. The next day I returned and another service rep informed me that they didn’t sell unlocked iPhones at their store and that I needed to goto an AT&T store to have the iPhone unlocked. So… I goto the AT&T store and the manager there informs me that they no longer unlock phones at their stores!!! Its all online! Stay away from Best Buy. They will burn you.

I have been in here a few times, and have always found the salespeople to be very helpful. Each time I walked out with what I wanted, at the price I wanted it. I normally not a big box store sort of guy, but since there really aren’t many small retailers of electronics…

This is the worst bestbuy store I ever been. Luckily there is no zero star on the evaluation.

Waited at the car audio section for 45 mins to an hour ZERO service even when the staff walked by didn’t even ask if we needed help at all… Wish I could give negative stars

I was looking around for 25 minutes for a few items and I was never offered any assistance. I left and probably will not be back. There were employees that were available.

I vowed to never shop there again, and I haven’t. Just thought you’d like to know that. Conglomerate asshats!

Haven’t been to a Best Buy in about 10 years. Was burning some time before meeting the rest of the family for dinner so I thought I’d stop in. The layout seems to have not changed very much although they added some new departments. Nor has the sales staff; a bizarre combination of both young and overly eager to help and young and presenting an affected air of not caring. One thing I will note: I’ve been approached 4 times in 10 minutes by different sales personnel who were unable to help me ultimately. It appears that Best Buy it has become the quote try it before you buy it quote version of
.

Sure, there is a wide selection of things to buy here, but I’ve literally been here for over 45 minutes looking at laptops and not one salesperson has helped me. There is no one even in this section. This is very frustrating.
I watched a male salesman only approach other males in the laptop section when I first arrived, but he left after helping them. This is weird.
** After I wrote this review, and I was about to walk out of the store, I thought I would give it one more chance. I walked back into the laptop section and was approached by a sales person right away. He was very friendly and did help me out in purchasing a laptop. His name is Isaiah and I would highly recommend working with him alone.

I was buying 3 laptops and I had to test them all by myself. While I had a nice time testing them myself, I did not like the fact that I actually ended up doing the associate’s job helping other customers test their products and answering technical questions as no one was here to help anyone.
Their prices and return policies are very good though which is the only reason why we shop here.

I haven’t been in a Best Buy for years. My husband ordered a TV and DVD player online and we went in to pick it up. This place was full of people, but the online order line was empty. We got in line behind the wait in line rope, and another guy walked up to the counter in front of us. Someone showed up from behind the blue curtain and called us to be helped. Then apparently the other guy thought he was their first, so we stepped aside. It’s Best Buy not a food ration cart; time for a chill pill. Aside from that, the pickup was easy.

Came here looking for a sleeve or hard case for an 11″ MacBook Air. They had nothing for it. Not the first time they didn’t have what I was looking for. Store is too diverse (home electronics & home appliances) that they can’t offer much variety in each market. Back to Amazon.

Two weeks ago, I purchased a new laptop @ the Jantzen Beach store. A few days later, I noticed it was on sale for $ 20 less (on the Best Buy website and in-​store). Today, I took my receipt to the Cascade Station store and they credited $ 20 back to me. It was so easy, it literally took less than 3 minutes!!! Super nice guy at the Customer Service counter.
Then, I decided to buy a new DVD and the cashier was just as fast and friendly as the customer service guy.
THANK YOU for making my experience at this store so much better than the Jantzen Beach store.

I hadn’t been in Best Buy for a decade or so. I came from a state with sales tax so all of my electronics shopping was done online. I still do much of it there, but Best Buy stocked an item I needed the next day and for the same price as that big online retailer.
Anyway, I went to the store, hailed someone in the proper department, he found me an open box version of what I was looking for, and I was all set for $ 50 less than I had expected.
It did take a bit of time to checkout as I was shuffled to three different registers in different parts of the store.
If I’m ever in dire need of some equipment again, I wouldn’t think twice to head back to this Best Buy.