Blue Star Charters & Tours

We hired them for a wedding to transport our guests. They we late, yet charged us the the time anyways. The driver had the worst and most unprofessional attitude. His interactions with my guests were boarder line harassment. I will never use this company again. They called me this morning to tell me they were going to again charge for more time. I’m okay with paying the bill but this experience has left a horrible taste in my mouth! Stay away far far away

Worst shuttle ever. We sat at a Home Depot for 15 minutes to drop someone off for a transfer, because 10 of us being there at noon adds to his safety. Then they passed my hotel twice to drop other larger groups off twice. Literally went by the driveway. Very nice woman but apparently dumb as rocks. Never again. Take the rail system.

Worst ride ever. I decide to take a bus home from the airport because my flight got in at 10:45pm on a sunday so I figured the max ride would take too long. Bad idea. Not only did I wait 25 minutes to get in the van… It took me over an hour to get home and I live right downtown! I was the last stop, even though the first stop was .4 miles from where I lived. I could have got out there and saved a half an hour. The driver was also very rude. She didn’t even thank me when I gave her a 5 $ tip which I regretted giving to her in the first place. She was a terrible driver, very jerky with her stops. I got a little car sick from her driving. Never again will I use this company.

Boy is my experience with these guys different from the rest of the Unilocalers. I have used them for rides to the airport on a number of occasions with an incredible on time track record. When they say they will arrive at 5:25 AM it is on the dot. Not sure why the difference in experiences but I have had very good luck with these guys.

A miserable, awful, fraud of a company. If it weren’t for the resilient nature of my best friend, this company would have completely ruined her wedding. One bus driver didn’t have directions, causing the guests to arrive late. The second bus broke down on the side if the highway. At the end of the wedding, two buses were supposed to take guests back to the hotel, but only one bus showed up, stranding half of the wedding guests. When the bride and groom inquired as to why these negligent mistakes happened, they were met with rude, screaming customer service. Nothing was done to make anything right.
Do not hire this company and advise others to do the same.

They Suck!
After spending a half hour on hold they finally confirm my 4:15 am pickup the night before… So. Alarm set, bags packed, snoozing on sofa, ready to go. for some reason I wake up early and peek at my phone around 3:30… Good thing, because I have a VM from their #? Well well. It’s the dispatch man letting me know that they won’t be able to pick me up after all… So I call the bastards, and it gets worse… Never heard of me, no paperwork, another long hold, and tough luck buddy, we can’t take you anywhere… But the VM came from their #? oh well. Ass out, calling a cab, and flaming their lame asses on Unilocal

If I could rate just the drivers, I would give 3 stars, but unfortunately the business they work for and dispatch office that manages them just doesn’t have it together.
The drive to my hotel was supposed to be 45 minutes but turned into a 2 ½ hour excursion through Portland, Vancourver, WA, and eventually Stevenson, WA. The driver decided that I would be the last drop off since it was farthest away. I understand his thinking, however, when the other stops are in the complete opposite direction of where I need to go, wouldn’t it make sense to send another van (which they had plenty of at the airport) to take me or the other passenges to their locations in a more direct manner?
One guy in my van got upset that it took over an hour for the driver to take him home when his house was only a 10-​minute drive from the airport.
Another interesting choice was made by the dispatcher when he told my driver to wait at a shopping plaza for another van that was carrying a passenger that needed to go to the same hotel I was traveling to. Not surprisingly, the other passenger ended up being a member of my meeting group. You would think that when the dispatch receives multiple reservations in advance for a location that’s farther away, they would arrange to have certain vans reserved just for that property. Just a thought.
Thanks to the extended trip, I couldn’t do any exploring by the time I finally got to the hotel like I’d planned to. I think if you’re staying within the immediate vicinity of PDX airport, Blue Star may not be a bad choice. But, the management needs to be stronger in order for me to try it again.

Unfortunately, I cannot recommend Blue Star after a poor experience with the company.
I had scheduled the use of a 21 passenger mini bus that would take our wedding party around town for photos starting at 11:30. It was to drop us off at the wedding venue, then go back to the hotel 30 minutes away and pick up guests.
At 11:30, no shuttle arrived. I called and found out they had no record of our party until 3:15 to pick up the guests. As such, I had my groomsmen at one hotel, the bridesmaids waiting with the photographer at another hotel 30 minutes away downtown and no transportation.
They agreed to reroute a shuttle downtown (not the correct destination), but I had to have one of my groomsmen drive us all and park in a garage. We were late and the photographer was waiting. We ended up being behind schedule all day and the guests using the shuttle didn’t get there until after the ceremony was supposed to start.
I normally am willing to excuse poor service with good customer service follow up (more on that in a minute).
However, what really bothered me was I had 3 conversations the day before with the company in which we verified Saturday’s schedule at least twice. That takes it from understandable mistake to just uncaring laziness.
But still, proper customer service follow up can at least salvage the situation and show you care. However, they failed here, as well.
After not accepting the resolution offered, I was told the manager would call me. I waited two weeks, never heard anything and called back. The manager steadfastly refused to talk with me. I was told they were being more than generous with their offer and that everything was thoroughly explained to me.
Well, that’s great for them, but I sure as hell didn’t feel that way, especially when I was told specifically that a manager would speak with me directly. I’m glad they can tell me that I should be happy regardless of how I really feel.
When I told them all this, they would communicate my opinion to the manager and then tell me he’s not budging and that he was in the middle of something. Odd that he could still answer his employees and have them relay it but was too busy to talk to me.
Clearly, he was dodging the situation and didn’t care enough about his customers to make sure they felt taken care of. I don’t know if he’s just nervous to talk to a frustrated customer or just doesn’t care, but it reflected very poorly on the company.
This review could have been vastly different if he just would have got on the phone and talked to me the way I was originally told he would. I’m a pretty forgiving person, but I don’t like to be walked all over.
Do not use this company unless you have low expectations. Actually, just don’t use this company.