Brooks Brothers

So it’s been a while since I’ve shopped here. There had been a great clerk named Brooke who worked in women’s– but maybe she’s gone. Or maybe all their employees are gone — the first time I went I last week not a single person came up to me nor did I see an employee– I was browsing for a solid ten minutes and finally left.
I went in again today, it being a holiday weekend, on the assumption they would be staffed. Much to my dismay, I had to find someone to help me, and when found such a person was less than eager to go out of their way to be informative.
I wonder that this location may close soon.
I’ll stick to online for Brooks Brothers, despite the fact they are located two blocks from where I work.
The apparel was, needless to say, impeccable.

I always like to take the time to give kudos to employees that do a little something extra. I recently came in with an impossible need of a very specific type of pants that I also needed in short order. The salesman Brandon took his time and found me exactly what I needed but unfortunately it was in another location. Not only did he expedite shipping but he made it perfectly clear that if these don’t work out then I can feel comfortable returning on that day. It was very professional of him to give me the pressure relief of knowing that that was an option should I not like them. I felt a bit bad for all the effort especially when he went to ring up a $ 300 pair of pants that were apparently on sale for $ 70. That was surprising being price was not a factor but certainly appreciated. It was very clear that commissions was not the motivation but simply good customer service.
I called the day that the pants were supposed to arrive and unfortunately it was a little late in arriving. The assistant manager Nanci went out of her way, without being asked, to track it and to call me and inform me that it is going to be just a little bit later that day. The truth being said, I really didn’t think that I could get them fitted at this late time.
As good customer service would have it, they called me immediately when they came in and I swung by only to have the tailor, Stanislav let me know that he will come in early on Monday after his time off and get this done so I can have it on Tuesday. This is highly unusual in a busy world, that a clothier was able to not only get the custom order I needed, but do it without personal interests of commission and as a team. They completely filled my needs in short order. I really think Brooks Brothers and the employees here in Portland are top notch. I wanted to say thank you.

I am a long-​time customer of Brooks Brothers, both online and offline. I wanted to share a recent (and ongoing) experience I had with one of the associates at the Downtown Portland /​Galleria store.
I ordered a pair of pants from BB online which didn’t quite fit… took them back to the store. The associate triple-​checked the in-​store inventory and unfortunately an alternate size was not available since the original style had been discontinued. But he went into BB’s online system, found the correct size in the NEW style, took the discontinued style back, exchanged it for the new one, and had the new pants shipped to me in 48 hours. It was just absolutely terrific service, totally above and beyond what I expected.
The associate, Ron, always greets me when I walk in and asks if he can help with anything. I usually say I’m just browsing and he leaves it at that – which is incredibly refreshing. But when I need help (as in this instance), he goes out of his way to provide me with a phenomenal experience.

This review is based purely on speculation and customer service since I have never been able to afford anything in the store —
But hand to god, go look at their new Great Gatsby line that goes with feature film coming out next month.
The costumes — ahem, I mean suits — were so beautiful I had to go inside to behold them. Just, wow. Art. Those suits are fucking art. No I don’t know where you would wear them. You are probably not a 20s dandy looking to wear a plaid-​piping blazer or a Gatsby-​esque tycoon wearing a tux to his next big bash. But son, if you are, you better come here quick. This whole damn store has your name on it — beckoning «spend ur life savings hereeeeee!»

Brooks Brothers is a great place to shop. I had to drag my husband in to get a shirt and a pair of pants for an upcoming wedding. They were able to get both for us that day. The quality at Brooks Brothers is still as great as it was 20 years ago. The pants were hemmed beautifully and James even talked him into wearing both a bow tie and a pocket square. Something that would have been impossible for me. He looked wonderful at the wedding.
Contrary to what is stated in another post, they do validate Smart parking and even gave us one ahead of time for the day we came back to pick up the pants.
Service and quality, both rare these days and good to find at Brooks Brothers still.

I bought my wedding suit here and the service and quality was outstanding.
One thing that is somewhat annoying at any men’s store is that the sales people tend to be high pressure — this was absolutely not the case at BB.
The suit came back tailored perfectly and the customer service was great.
I highly recommend this BB.

Visited the store today for the first time. Very good customer service, although the gentleman helping me kept getting requests from customers for help so it was good to know he must have a following. Low pressure. The store is pretty large and nicely done. The staff are well informed about their product. The only downside is that their selection is a bit limited in the store compared to online, and I just like to see some things before buying, but other than that I highly recommend them.

The Brooks Brothers merchandise is very nice. But this store is a pretty confused place. I’ve gotten wrong items shipped, scattered explanations of exchange value offsets, and long waits while clerks seem not to have a sense of who is next or how to let customers know when they can expect service and from whom. If you are expecting great service — don’t go to this location. Price to Service ratio is upside down here (high price = crappy service here).

I love Brooks Brothers! Not only are their suits of excellent quality, their staff is always very professional and attentive.
I’ve been sporting Brooks suits for years because quite frankly, it’s hard for me to find a suit that fits correctly. I’m a 46″ chest and 34″ waist and there are no such suits available with that sort of drop. Fortunately, I’ve never had a problem at Brooks finding something close to fitting without drastic alterations. Either which way, I’m bound by at least a $ 100-​$ 150 alteration fee for every suit I get tailored because so much has to be pulled in from the back and sides. But I’m used to it so I don’t think much of it.
On this particular afternoon, I stopped by to get a charcoal colored suit. I think that’s the only color that’s missing from my wardrobe so I thought I’d add it. I was greeted right away and was on my way to getting a new suit. The associate was very helpful and within 20 minutes I was at the reg being rung up.
The reason i docked a star is because the tailoring was almost 3 weeks out! I’ve never had to wait more than a week for tailoring but they’re telling me 3?! Geez. So I went next door to the Alteration Station and got fitted. They’ll have it done within a week and once I pick it up, I’ll review them.

reviewing BB here is waste as BB is genius.
what you do need to know:
1.Staff is excellent & attentive
2.They do not validate parking (stoopid).
3.What for the sales at the end of each season
4.If you do not see something in your size they can get your size from
another store.
5.Don’t buy madras trousers here, leave them for me. (or else)
Sho’ Nuff