Careplus Cvs Pharmacy

This place is the worst. Every time I’ve gone in here they’ve been rude and slow and just unhelpful.

This is actually the comfortable drugstore I Have ever been too. Pharmacist is a speedy at filling scripts and he’s really nice. I’d urge this CVS drugstore over some of the numerous other ones I’ve been to in my day.

Customer service? They act like they couldn’t care less. It has never been a smooth or easy exchange, no matter how much patience I maintain. They can’t keep track of prescription refill requests. Some businesses just plain suck no matter what you do to try and make it work. Caremark online is just as awful.

Unfortunately, with my insurance I HAVE to go to this CVS. This place gives CVS such a bad name: staff is unfriendly, computers are always down, little to no communication when it comes to prescriptions (if they’re ready, not available, etc). I feel like I have to practically hassle the staff to do anything about my serious prescriptions, and they make me feel like I’m asking the world of them. It’s crazy that CVS would let this place be so poorly run for so long.

I would give this CVS zero stars if I could. The pharmacy didn’t have the medicine prescribed in stock and didn’t even try to find another pharmacy that did. To quote, «we don’t have the time to call around and deal with this.» Wow. I’m shocked at the level of incompetence and the lack of willingness to help a mother with her sick child.
We will not be returning and if you have any urgent needs, we recommend you don’t either.

Two prescriptions filled in less than 10 minutes!!! They called me when it was ready. $ 100. less than Pharmaca. The same Pharmaca that takes days to fill a prescription and does not have it ready after you call and confirm it is ready.
Very good!

I have had the worst experience with this pharmacy. I have followed all of the protocol set by them to get prescriptions filled in a timely manner as I come from Washington to get prescriptions (due to insurance). I have had numerous times that I have called and was told the prescription was ready, only to arrive and it either is not ready or they don’t have the medication. The staff was not helpful, nor did they take responsibility and did not even appear to care that they had wasted 2.5 hours of my time. I would not recommend this pharmacy at all.

I called from the hospital to get some prescriptions filled and I have never been treated so poorly on the phone by a tech. She was rude, asked me if I paid for our last prescriptions (which, wouldn’t she know that?) and kept asking for a credit card– without understanding or asking that we are coming to pick it up. My husband had a kidney transplant and we are directly around the corner. She slammed down the phone on me. Luckily this all happened on the phone in front of the hospital pharmacists as witnesses. Hopefully Legacy will stop using them. Terrible pharmacy. Horrible.

Well, now I am a believer of the reviews.
*not once have they had all medications in stock – these are not unusual medications
*no counter person – you walk in and wait to see who will win the starring contest
*parking is a nightmare in this part of the city. Unbelievable that major company would locate without a prayer for parking
*hours of operation – even Caremark customer service apologized about this. Open only M-​F until 6 pm. Twice I had been hunting for parking after coming from work to arrive at the closed pharmacy.
*when I finally got the younger woman to come to the counter the only greeting was «have you filled here before, «in accusatory tone. She walked away and didn’t say anything else. I wasn’t sure if I was to wait or what. After about 5 minutes, I decided to go get some coffee. Then she calls me and says, where are you! Her message was they were out of one of prescriptions and had no idea when they would or if they would get it. Stay away from this pharmacy! Toxic for your health!

So I have this place 3 stars because they’ve only been out of my meds once, but before I give that experience here’s what to expect overall: they are SLOW. The doorbell dings when you walk in but don’t be surprised if no one even looks up. If the phone rings, you aren’t even a priority anymore. There has been 1 lady that was nice to me in the 15 times I’ve been there. The main reason I keep coming is location and the fact that they already have my info because with my Rx and my insurance it’s disastrous to switch pharmacies.
For the time they didn’t have my meds you would think it wasn’t a big deal and with any other time at other places I shrug it off because they’ll have it in a couple if days, right? WRONG. They told me it would be two business days and it ended up being two weeks, no joke. They never even called me to update me. I went in to get it two days later and they rudely told me that the distributer was having problems. Really? I asked if they would call when they knew it would come in and didn’t get a call for a week. I call and still nothing. So by this point I’m pretty annoyed. It’s not that they didn’t get it in, it’s the fact they didn’t care to update me whatsoever on the status of my medication. Not only that but they were so unbelievably blasé about not being able to get my meds, they couldn’t care less about their customers. Thank God it wasn’t for a heart condition or else I wouldn’t be giving this review.
My advice:
Don’t go here if you’re in a hurry.
Don’t go here if you want to have a friendly experience.
Don’t go here if you drive (parking is a catastrophe all on its own)
And finally, call before you bring your prescription in to see if they have it, and if they don’t… Go somewhere else.

Oh happy day! My wife just got a new job and better insurance then the crap I have through my job that required me to use CVS. Goodbye and good riddance!

Rude, incompetent and rude. They blame doctors, insurance companies, and they will blame you for their mistakes. I am a pretty tolerant guy, I rarely write reviews of any kind. You have to do a lot to upset me this much. One star is to much for these guys. I look forward to the day when I see an «out of business» sign on their front door.

I have to agree the other 1 star reviews here. The only reason for the second star is they are still humans and, therefore, better than CVS mail-​order if you are forced to use CVS by your insurance.
The web site does not include them, so you have to call to see if things are ready. They will never call you, no matter how many times they screw up or miss a prescription, that’s your problem. Every time I pick up… every single time for years now… there is always a missing scrip, wrong quantity, or one filled I didn’t ask for. Always! And, they never mention it. You just have to open the bag and check it right there. The first couple times, I didn’t find out until I’d taken the 1 hour trip back home. Thanks.A.Lot.
The ONLY reason to use them and reason for the second star? They are still better than the angry, malicious, malcontent screw-​ups at CVS mail order who will NEVER renew a prescription without you having to get a whole new one on paper and mailing it in. Those people will lie and shift blame to your doctor or to you, but never Never NEVER own or fix a problem, period. At least they have warm bodies here, so you can get screw ups fixed, though it does take diligence, time, and effort on your part. If my insurance didn’t make me use them, I’d so be outta here…

My initial experience with this location was on the phone, and the lady helping me was polite and seemed eager to assist. My in-​store experience was a bit different. Not necessarily rude, but not polite or very helpful. I have, however, had a more positive experience at Apex Pharmacy just a couple of blocks up towards Lovejoy.

As others have stated, this pharmacy has the worst record ever for customer service I have had to wait 30 minutes as my refills were not reqady even though they had been submitted four days in advance (NONE of them required doctor authorization or new rx’s). The only reason I use this pharmacy is because of the insurance. Unfortunately, CVS is owned by the carrier of my prescription insurance. and this is the only CVS in Portland.

Bar none, the worst customer service I have ever received in any retail store.
More than one person working at this pharmacy told me they were taking action on my prescription over the phone, and then nothing came of it. When the prescription was finally ready after a couple days of phone hassle, the woman at the counter helped me after a couple minutes of waiting… Then ignored me for five minutes. I asked about my prescription, and she replied that they had messed it up and they were working on getting it right. No apology or explanation. Okay, no problem…
Ten minutes later, after no communication from the pharmacy staff, I inquired again after my prescription. The woman replied that it would be another ten minutes.
Ten more minutes later, I asked if my prescription was ready. The woman barely acknowledged me, said she kept messing it up and it wasn’t close to being ready. No apology, no explanation, nothing remotely reasonable. No response from any of the other four staff in the small area.
I politely said I would return later for my prescription.
Needless to say, if it wasn’t for insurance purposes, I would never set foot here again. Walgreens down the street is awesome. And they even talk to you.

This is the worst pharmacy. I wanted to go here because it is convenient to my home, but most of the staff is rude, the pharmacy is not open outside of business hours, and they are slow. There have been multiple times where they have not filled a prescription as I’ve requested, which results in having to wait even longer.

i cant say enough good things about all the people who work here, they are always friendly and eager to help you with any thing they can and if they are unable they find you another way or someone who can.

This is the coziest pharmacy I’ve ever been too. They are in the primest of the prime locations because 23^rd totally rocks my socks off. Pharmacist Erin is a speed demon at filling scripts and he is super nice too. I would recommend this CVS pharmacy over any of the many other ones I have been to in my day.