Coast Mirror Company

Great prices. The guys that work there are helpful and smart. They get the job done! The girl that answers the phone is one of the worst potential people they could have representing their business. I’m not sure if this is the owners daughter or what, but it’s a really bad look. She’s not a good communicator, has no sense of customer service, and comes off slightly rude/​aloof.

Erick is awesome.
Carla (sp?) by phone is awesome.
Carla in person casts a pall on the experience.
But you will NOT beat their ability to get you what you need. So suck it up, smile extra at Carla, and love the glass you get. You won’t regret it.

I needed a hole drilled in a large empty aquarium and a lot of other local glass shops would not do it because of liability concerns. I called Coast Mirror which said they would do it and for a great price. I dropped it off at closing and got a call first thing the next morning saying it was already done. Went perfect without a single scratch or chip! I will be recommended this shop for anyone with similar needs.

I have used this company a few times now and they have always provided me with a prompt turn around time with the glass I have ordered. I’ve gotten some nice beveled edge glass tops for my antiques with this company and have never been disappointed with their quality of work

It sounds to me like Unilocalers are expecting a restaurant/​silver platter experience at an industrial facility. WTF?
Get your head on straight, people. Judge these people on their product, not their «service». Coast Mirror offers, cut-​to-​order glass and mirrors. I give them dimensions and they deliver a product perfectly every time. Bevelled corners, different finishes or polishes, whatever you want, they totally pull it off.
And by the way, when I showed up, they had called me telling me my order was ready, and then they helped me to my car with the glass, placing it in my trunk for me.
I’ve been a repeat customer for about 8 years. My experience has also been consistent throughout.
This isn’t Coast Blowjobs or Coast Dating Service. It isn’t Coast Oyster House, either. You’re here for fucking glass. And they deliver, consistently, quickly, and inexpensively.
I don’t care if it is dirty: it’s a fucking industrial facility. What next, Unilocalers? Are you going to bitch that Les Schwab smells like tyres?
Wake up.

I went in to talk about getting a custom sized mirror for my kitchen. The owner helped me out and listened attentively while I showed him pictures of my kitchen and discussed measurements. As luck had it, he had an in-​stock mirror that worked so I didn’t need it custom cut. I ordered some other custom-​cut mirrors that were on my to-​do list and went home with the in-​stock mirror. I went in with a budget of $ 200 and got everything for under $ 150. Eric was all about saving me money, which I really appreciate.
I asked Eric how long he has had that place, and he said he worked there for 30 years, and just took over the business last year. I’m guessing from older Unilocal reviews that the previous management was not so great. The current owner is a nice guy and it’s a totally different vibe.

Wrong –O previous posters… I have been doing business with this company for over 30 years — they have a specialty niche in the business, and have performed outstandingly on several specialty rush orders for me at no extra charge. The office staff may be limited at times (it is a family owned business), but you might ASK for help next time — surprising how a little courtesy works both ways… many of their customers are pros in the biz and used to handling items themselves… I have NEVER received rude, surly treatment from anyone there and would recommend them to anyone, anytime…

Ditto the previous poster about rudeness. It’s the most unhelpful, unfriendly vibe. Never a «Hello» «Thanks» or a «Sure, we can do that».
The place is grungy, which I can handle, but the woman I picked my mirror up from the other day was so unfriendly I thought I was dealing with a Soviet burocracrat. I was the only person in the whole building and I don’t think she even looked at me let alone offer if she could give me a hand with the heavy/​awkward/​fragile mirror. I mean, that’s not just bad customer service — that’s just rude human behavior. The fact that they seem to be a local/​small business makes it more weird that they are such assholes to customers when they have a chance to do better.

Here’s the deal. Yes, they have a great selection of glass. Yes, they make custom whatever you need. BUT! These folks are the rudest a-​holes I’ve ever dealt with. EVERY time I’ve gone there (notice the use of past tense), they’ve been surly. It doesn’t matter how nice I am or not. I’m done with them.