Community Appliances

20 150 811 update: Still working as new!

We have purchased from Community Appliance three times and I’m still a satisfied customer. Very friendly showroom staff, good products, and easy delivery. Bought a washing machine Saturday, and came home Monday to it installed and ready to go! Thanks again yall!

Really nice people. They tried really hard to find the part I needed. Great deals too!

Is have to say that I was disappointed with our encounter with Community Appliances. I would have loved to be able to do business with them and to write a glowing review but the tech that came to our home wasn’t very helpful.
The initial scheduling with the office lady was AMAZING. She was nice, prompt, and efficient at scheduling someone to come to our home «for a 9:00am appointment but he might be a few minutes late». No problem. We said, «we understand if he runs a little behind. It happens.» She said to install a dishwasher and a gas range would be around $ 75 each. Great, let’s do it.
At 10:00am of our scheduled date, we call to see where our installer is since we had other appointments we needed to keep and couldn’t sit around waiting. «Oh, he hasn’t left yet. But we’re really close so we’ll send him over right now.» Ummm… Am I trippin or is 1 hr late considered more than «a few minutes»?? «Well, if your appointment was at 9am and you have to leave it wouldn’t have worked anyway since it takes a couple of hours to do the job you’re asking us to do.» Well, we have someone staying at the house while he does the job, we just needed him be on time so we could tell him what the job was. And who are you to say that when you’re late anyway? Shouldn’t you just say, «sorry, we’re late.»
He shows up about 10 mins after we called, looks at our kitchen and appliances and says,“nope. I can’t do that. I don’t have the tools.” Granted we were asking him to trim a counter back to accommodate a range that was 1″ wider then the original, but that was only part of the job. We needed the range and dishwasher uninstalled and new ones installed. He didn’t bother looking at the dishwasher nor offered to disconnect the range.
So after waiting over an hour for him, he took 5 minutes to tell us that he can’t do it, didn’t look at the rest of the job to see what he COULD do, and scurried off back to the office.
My husband ended up looking it up online and installed both the range and dishwasher himself because we were so discouraged by the lack motivation by appliance people we’ve experienced so far in this town. That’s two for two in shitty installation companies so far. At least it saves us some money to DIY.

I needed a front loading washer of a particular width and height. I didn’t have time to come in to the showroom so I dealt with them over the phone. I worked with Julie and Robin. They were awesome! Incredibly helpful and gracious! I called them both waaaay too many times, it was embarrassing, but they never made me feel like they were frustrated with me or inconvenienced. I feel like I got a good deal on the washer, the delivery fee (it was being delivered a pretty fair distance) was reasonable and I love that they would take away the old washer for free! The time they gave for the delivery was a 1 hour window, not a 4 hour window like you get from so many other places. Julie, Robin, if you guys read this, thank you again for all your help! One day I can hopefully come in to the shop and than you in person!

I am very please with Community Appliances service and repair. They showed up on time and repaired our dryer quickly. It cost $ 50 for the diagnosis and $ 25 for the repair. $ 75 total and great service. I will call these guys again. Thank you.

The only reason I withheld a full 5 star rating back in 2011 was that you never can tell how a business will perform when the chips are down. Yeah, they were great at the time of purchase, but what about when they have to actually go above and beyond because something goes wrong?
Almost 4 years later something FINALLY went wrong!
5 and a half months ago we went back to purchase another used major appliance. As expected, the purchase and installation went without a hitch. Friendly, no-​pressure, low-​price, 6-​month guarantee, etc, etc, etc. The appliance broke down a week ago, and I thought, «Great, I’ll bet the warranty ran out last week!»
As luck would have it I was wrong. There was a week left on the 6-​month warranty. My next thought was, «Great, I’ll bet there is some fine-​print on this so-​called warranty.» Let’s face it, in most cases you might as well take your «warranty» and wind it up on your toilet-​paper roll for all the good it is.
So, prepared for the usual run-​around I dialed Community Appliance. Mary checked her records and in a cheery voice said these exact words, «Hey, you are still under warranty!» as if she were actually HAPPY about it! Long story short, Omar was at my house the next morning and fixed the problem within 20 minutes of arriving.
BAM Community Appliance! You just earned the full 5 star rating from me! All businesses in the world need to learn from and follow your excellent example!

To start, my experience here is from last year. I sure hope they have stepped up their game, but my experience was so bad that I feel it is a disservice to others not to share. And to note, I have been a customer here for several years, the first washer/​dryer set I purchased in 2009. We had some issues with it because it was old, but the repair guy was awesome and I think the total cost to fix was around $ 80.
Well, several years later. I had one of the worst experiences ever. First of all, I never received a receipt for my next purchase here. I was supposed receive one when they delivered and installed the washer and dryer unit I purchased, but I did not receive one. Service in the shop was good, the woman helping me was very helpful. I actually purchased everything over the phone after visiting the showroom. Well, several months passed and the washer was acting up. So accordingly, I called them up to see if I was still covered under their warranty. I come to find out that there actually isn’t a record of my sale at all, and since I didn’t have the receipt, we just based everything off of the date from my calendar on the original install date (which fell within the 6 month window). We schedule an appointment for the middle of the day, and I arrange to take a day off of work so I could be sure to be home during the appointment window.
At this point, I am thinking wow 5 stars. Although they don’t have a record of my sale (their fault), they will still honor their warranty program. MAJOR MISTAKE. On the day of my appointment, literally one hour before my appointment, I was called and told by an associate that they would not honor my service call unless I pay their service fee. I was frustrated because when I had made the appointment, the person helping me indicated the service call would be covered as part of the warranty. Well, this person was adamant that they would not come out unless I paid. I understand that they are a business, and they need to make money but to call someone an hour before their appointment, and hold the customer hostage with a surprise service fee is simply unacceptable. At least one business day would have been appropriate, for goodness sakes I took off a day of work! In fact, if they would have called in advance I would have been fine with it and probably would have paid. Finally, I had my call escalated to pretty much everybody in the office and finally spoke with the owner. After several heated conversations, mostly with me explaining having to explain the concept that dropping a surprise fee on a customer an hour (now 30 minutes) before my appointment was not an acceptable business practice and disgraceful in terms of customer service.
FINALLY, the owner agreed to come out. Well, he came out and was a total jerk to me. Man, what a chauvinist. Sure I’m young and I’m female, but just because I’m a woman doesn’t mean I’m incompetent. In the end, after spending nearly $ 1000 with this business over the course of half a decade, I will NEVER patronize this shop. Please consider this when you do business with them.

Got a refurbished washer and dryer pair for a third the price of new appliances. The machines have new gaskets and belts and are freshly painted. When the dryer failed due to a bad timer, they brought an identical replacement in just a couple of days. Delivery is easy — they scheduled appointments when it was convenient for me and always made it within their one hour window. The sales, delivery, and repair people are uniformly nice and friendly. Free delivery. No charge for warranty work.
It feels good to patronize a local shop and reduce my environmental impact by buying used instead of new.
Recommended.

About a year ago i bought a used dishwasher and stacked washer/​dryer from Commuity Appliances. They delivered and installed appliances on schedule. I have had no problems with either appliance. The owners are helpful, friendly, and the store is super-​sweet. I would absolutely buy there again had have recommended it to my friends.

Great little shop really nice employees. We bought a Washer and Dryer and they delivered free next day. I would strongly recommend giving them a try if you need any appliances for your home. Prices are good and they also have warranties and offer in home repairs.

Get your washer and dryer here! They sell lots of used appliances, ovens, fridges, and microwaves. This is the first purchase I have made in a long time that I felt good about. Not only will you support a great, local business, but also save them from getting chucked. (They fix them all in the back.) Free delivery, installation, and a warranty!

I like to support small business owners and saw the mostly good reviews here on Unilocal.I am so sorry I hired this company for a repair. The technicians are incompetent, the owner is missing in action and phone calls are not returned to even try to reconcile the situation. Don’t waste your time or money with these people.

Our old washer has been giving out and, of course, we have plenty of other places to put our money right now. I thought someone might be able to fix it, so I looked on Unilocal to see if there are still repairmen «out there». I saw that Community Appliances was rated high (and as an extra bonus we don’t live far away from them).
We drove over to scope out the operation and just to consider their refurbished washers (my husband reminded me how old our washer is, and how repair might be unlikely). We have never bought anything refurbished and I was a little dubious.
The «showroom» of refurbished appliances is gorgeous. Everything is sparkly-​clean. They also sell vintage/​antique home décor and it’s wound through-​out the store (not that the bric-​brac mattered to our mission, but it is an appealing space). The woman behind the desk dropped everything to show us the washers they had available. She took tons of time with us.
We found a great (much-​newer-​than-​ours) washer for a super price (and with a warranty). Two courteous and strong guys delivered it the very next day (and they installed into a tricky spot). They hauled the old washer away. All this for a fraction of what we would have spent on a new washer. We’ve done several loads of laundry and our refurb-​washer is working like new.
I am so grateful to the other reviewers who pointed me in this direction. I couldn’t be more impressed. If you have an appliance give out… you have GOT to check out these people! This is old fashioned superior customer service… just like we used to have in yesteryear!

My dryer had an issue so I looked to Unilocal to find a good company to fix it. Community Appliances totally lived up to their reviews. $ 50 service call and they ha d a great selection of new and used parts for my price range. My total came to $ 105 included the house visit. Waaaay better then calling someone like sears. Service tech was really nice an made sure I understood why my dryer had the problem.

Super prompt, friendly service. They fixed my broken washer, and it was a mess, after washing a big fluffy rug. The pump was super-​clogged with tons of fibers. They cleaned it 5 times before it worked again, but also cautioned me that it was pretty near the end of its life. They put in another pump, with a guarantee. Total bill $ 155.
The next week my dryer stopped working properly. To be continued.

Worst service ever. Ever. Really. My dishwasher was, and still is, broken. The owner came out, charged me $ 50 and fixed nothing. All work is guarenteed. when I tried to make use of the guarentee, I was told, seriously, that since they didn’t do anything they couldn’t guarentee anything but they’d be willing to charge me another $ 50 to do it all again.
When I was unhappy with this lack of expertise regarding fixing the problem (the owner can’t seem to hear a noise loud enough to block conversation) and with the flim-​flam fast-​talking «guarentee,» the owner was willing to talk in all kinds of circles, (i.e., «well if you went to a big corporation they’d charge you more to come out…») but not to actually work and fix the problem.
They’re entirely shady, far as I can tell. I wish I hadn’t wasted a moment on this company. AVOID IT.

I want to break something else in my house just to have these guys back out to fix it. They’re that good.
Warm fridge. One phone call to Mary. An appointment a few hours later. Tech was right on time. 10 minutes in, problem diagnosed. Part was on the truck. 15 minutes later installed and I and my beers were back to chillin!
And thanks fellow Unilocaler’s. It was on your recommendations that i called!

Community Appliances — It’s in the name!
This is a small family owned business near 42^nd and Fremont.
When our dryer heating element fried out for the second time in six months, we started looking around for a used one to take it’s place.
We went in to Community Appliances at a little after 4 pm and found a nice heavy duty extra capacity Kenmore for $ 159.00. They had it delivered and installed with our old dryer hauled away for free by 4 pm the next day.
Shop secure knowing they stand behind what they sell with a 90 day parts and labor warranty!
Not a huge selection but check em out before you go way out on 82^nd, Stark or Sandy. The owners at Community Appliances are super friendly, knowledgeable, and your business helps keep the small business dream alive in these rough economic times.

This small family business knows what customer service is all about. Better yet, they deliver it to the community. We walked in to their shop this morning and paid $ 309 for a nice looking Kenmore washer and dryer set. By 2:00 pm it was delivered, connected and working, thanks to the efforts made by the Community Appliances crew. Turns out we didn’t have the part we needed that connects the dryer to the exhaust vent. I thought a trip to Home Depot was going to be needed, but no, they had the part in the truck and simply gave it to us. Then, while hooking up the washer, the man said, «I don’t like these hoses.» He went to the truck and came back with new ones, again, for no charge. This is how you win customers’ loyalty and spark word of mouth. It’s textbook.