Dairy Queen

Horrible service. Drove through the drive through and waited 10 minutes and not one employee came to the window. There was only 2 – 3 cars parked and very few people eating inside. Are they just on a permanent break or something? All I wanted was a blizzard but I wasn’t going to wait another 30 minutes.

Normally I have great service and food when I sneak away from the family and treat myself. Today I brought my family and service was horrible. One employee was new but no guidance from the other employee who was busy dealing with her kids that were there.
I prefer going to small neighborhood places I am going to have to find a new place.

This is the slowest and dirtiest DQ I’ve ever been to. It’s not uncommon to wait at least 15 minutes for your order. Went inside the other day and wish I hadn’t. This location is disgusting! Not only can it use a good scrubbing but the employees could stand to wash up from time to time as well. The young lady that helped me could have used a personality infusion, she obviously had no desire to be there and made no attempt to hide it. The young man working was filthy! His hands were covered in what I assume/​hope was chocolate and his clothes looked as if he hadn’t washed them for a few days. The icing on the cake was when he wiped his sweaty face with his hand then went back to making food without washing. I immediately asked for my money back and went home to cook something I knew wouldn’t make me sick. I will NEVER go to this location again!!!

Why does it take 15 min to make two cheeseburgers an a Oreo blizzard… There is three of you in there.

This dairy queen is absolutely the worst! I live nearby & have watched it continue to decline over time. Just when u think it couldn’t possibly get any worse… it does & the level of ridiculousness never ceases to amaze me. It is definitely worth the extra drive to visit ANY other location than this one.
The staff is extremely rude & unprofessional, while having absolutely no regard for their customers or any sense of urgency. They are extremely slow because they spend most of their time socializing. The wait times are excessive even though the food is never fresh… it’s precooked & they simply pop it in the microwave. Then when the owner is there the employees are too busy getting reprimanded (in front of customers– also unprofessional) to provide any sort of decent service.
90% of the time the french fries are cold & mushy. They often mess up my orders & the worst part is they rarely fix their mistakes or even apologize! Theres only one employee that has at least half a brain, so u might be OK if the Hawaiian chick is working. However, the place is still filthy. I’ve gotten a blizzard that was entirely plain with literally just one lil piece of candy, probably due to the machine being dirty. They were rude when I brought it back & charged me to fix it!
Today was the last straw though… I was the only customer there, yet I waited 5 min to order. I wanted one of the $ 5 meals (served 11−4pm) & they wouldn’t give it to me they said because it was after 4. I then looked at my phone & watched it just change to 4:01. I politely informed them that I knew it was 3:56 when I pulled up to order because I had checked, yet they still refused & were completely rude about it.
Their prices are high in comparison to other fast food establishments, but the quality & service are lacking by far. Next time I will go to Mike’s Drive Inn, where I can receive superior quality & a much higher level of customer service– most of the time from a mentally challenged individual who is also quite charming & makes me smile.

It’s Dairy Queen. What do you expect

There was 1 car in front of me and no cars in the parking lot, it still took them 10 minutes to take my order in the drive through, and then 15 more minutes before I got my food (I got 1 ice cream cone)…
And this is not the fist time this happened. This location is EXTRA slow.

Interesting that I came to post a complaint about this DQ and I see that others have had the EXACT same complaints about this location for the past SIX YEARS. I waited for 25 minutes (no exaggeration) at the drive-​thru, and not only did they not apologize for the wait, they didn’t apologize for forgetting an item from my order. The neanderthal mouthbreather at the drive thru window just stood there staring at me. This franchise location needs to get shut down.

Customer service is slow and unreliable at best. I’ve had to wait 30 minutes in the past to find out that though they took my money some how the order never went back. This has actually happen twice. Or they will bring your meal but forget the soda.
Their employees are often rude, or to busy socializing to actually take orders.
The food is ok if you can get it.

Shittiest excuse for a chicken sandwich. Slow service. I’m pretty sure the ranch was expired cuz it tasted bitter. Sucks to suck. Employees were super friendly tho

Worst DQ ever. I live only a block away and visit this establishment about twice a month for a blizzard. Every time I’ve been to this one I have to repeat my order at least 3 times until the cashier finally gets it… we’re talking a 2 item order. I paid with cash on one occasion and she had the hardest time even counting the change from a $ 10 bill. I saw another patrons ice cream be set on the counter and they were sitting around the corner, completely unaware because they were not notified it was ready. The girl that’s usually at the counter always seems confused and gets the portion sizes wrong, so they have to be made again in order to fill the proper container size. My first job was at a DQ and I understand the fast food industry can be demanding at times. I would just like to get my blizzard in a timely manner and made properly… I feel like that’s not too much to ask.
Also, I wish this location stayed open until 10, 9:30 seems like an odd time to close and this is the first one I’ve seen with this closing time.
On a positive note, the food and desserts usually taste pretty good.

O must say oir food was METICULOUSLY prepared and presented. The food was ecellent. Bun toasted perfectly, burger was delicious, tasty onion slice and fries were almost arranged in their container.
What restricted a higher grad was a store manager that was almost barking orders to the youn staff working – like a drill sargent. It was kind of exreme micro management to be sure.
The bathroom while not dirty was was not particularly clean as in the walls or not scrubbed and probably not for some time.
The aiir conditioning was blasting super cold– which was slightly less unpleasant than the manager that was insisting VERY LOUDLY that employees serve the blizzards «upside down.»
I have never seen a Dairy Queen as busy as the Hillsboro Dairy Queen on the Tualalitin Valley Highway. They have extremely congenial and fast service by young people that do an excellent job.
While I am almost sorry, I really felt as if the store manager thought that the dining experience was more about her than the customers in the store.

This has to be the worse customer service I have ever come across. The girl at the window must HATE her job– and Boy, does it show. She talks to you like your the idiot and for some reason cant hear anything over the intercom. Repeating my order 4 times was 3 times too many. Then I get to the window– I have a BOGO coupon for medium Blizzards. Cant be that hard right? WRONG! Window lady gets totally frustrated with the coupon and tell me that she doesn’t know how to use it. My problem? NO!!! Owner comes up, says she wants to help her, gets to the window and tells me she cant take it… the coupon is for her store. Finally I get the discount get my ice cream and head home. Get home and my banana split has no ice cream on it. I call the owner, she yells at me telling me that she needs to container to give me a replacement. To make this story short– I would rather drive 10 miles to the nearest store then to go back to this one.

Worst EVER! Not only do they self-​proclaim they are cheap by the sign on the drive thru window stating: «please use cash for orders under $ 10, as credit charges are too expensive», but they also are shitty in every aspect of a business. Fucking horrible. Buy a blizzard and get half non-​blended vanilla icecream, and the other half mostly vanilla icecream with a spec of the mix u asked fot. And yeah, be prepared to wait about 15 – 20 minutes. This has happened EVERY TIME we have gone and now we will never go back. So FUCK YOU asshole owners… you are doing it wrong!!!

Worst Dairy Queen ever… Wait time way to long… Ordered a small blizzard took 10 minutes in the drive thru…

It took 25 minutes to get 2 burgers and 2 milkshakes. No straws or napkins given. Everybody working there seems to hate it. If you want some incompetent high school girls to fuck up your food, this is the place to go.

I love the Blizzards, and my daughter always has trouble deciding on either a cone or a Blizzard of her own. It’s great having this place conveniently tucked between the Brentwood-​Darlington and Woodstock neighborhoods, and I think the vast majority of its business are from people in the area. The dining area is smallish, and pretty much like every other Dairy Queen I’ve been to. The staff are always polite and we never have to wait long for our order. I’ve never been to the drive through, but it seems to be more popular than dining inside. As far as fast food places go, I’ve had zero complaints about this place.

This might be the worst Dairy Queen on the planet. This has been our closest drive thru for 3 years, and we have learned 3 things:
1) They’re overpriced compared to all other DQs.
2) If their Blizzards taste like Bleach the employees don’t care about you our the people behind you in line. Seriously had to return ice cream the next day because it tasted like chemicals, and they didn’t care.
3) They will close at a moments notice WHILE YOU ARE IN LINE AT THE DRIVE THRU with no explanation and at 9:40 on a Saturday night.
Like I said; it’s the worst Dairy Queen on the planet… Visit at your own peril.

A typical DQ experience. The staff has always been nice, and of course the blizzards are why I go there! I did recently order and Orange Julius, but it seemed different than when I used to order them back in the day (maybe my memory is deceiving me). Anyway, no complaints about this place. It looked clean, the bathrooms were stocked and they are very quick.

If they didn’t sell blended dairy crack in a cup, Dairy Queens would have the hardest time scraping by. Usually when I wait this long for a meal, it comes with a $ 50 price tag and a dessert menu. But I guess when your meal IS the dessert menu, you have to be willing to compromise.
OK, Every Dairy Queen I’ve Ever Visited, I’ll play your twisted game. I’ll park in that little spot past the «drive-​thru» window and read another chapter in my book. Or if the line is backed up, yes I will wait shivering in the freezer you call a dining room, pretending to read the menu for the ninetieth time.
You’ve got me where you want me. You know. I know you know. Now you know that I know you know. Could you at least bring the special secret fry salt back?