Justin D Gonzales, DMD – Hollywood Family Dentistry

Best dentist in town. I have been to a few different dentists around town and Dr. Gonzales is the best. Friendly staff and modern equipment. I drive all the way from Tigard to go to Dr. Gonzales.

The practice of Dr. Justin Gonzales’ office leave much to be desired.
First, the dentist only works for days a week from 7 – 2, which is great for him, but lousy for those of us who have regular 9 – 5 jobs. Not only could you not make an appointment on when closed, he has NO back up on his days off! I needed a readjustment to my bite (his work!) on a Thursday, and was told I’m SOL until he gets back to the office the following Wednesday. I’ve NEVER experienced a dentist in my long life not want to correct his work or see a patient in discomfort immediately. That’s not adequate patient care.
Secondly, they screwed me on the insurance. They suggested I replace a silver filling with a composite, and quoted me a price. I get the bill from insurance, noting that according to my policy, that tooth can’t be filled with a composite. DUH. Kinda seems like the first thing you’d assess and share with the PAYING patient, and factor into the estimate. I got clobbered with a $ 250 fee out of nowhere.
Lastly, the assistant had no empathy for my discomfort in the chair. She tugged and tweaked and tried three times to get a protective piece in; when the water didn’t come out of the spigot, and I spoke up wincing, she actually shot back, «Well, if you’d just wait it would flow,» in a nasty tone.
Stay far, far away from these amateurs.

The receptionist, Tamara, is almost a full calendar year behind in billing and then tries to blame it on the insurance company. My daughter had a cleaning done in April of 2012. In February of 2013 we were in for another appointment. Tamara lied and told me that insurance had not paid for the visit in 2012 and she had to resubmit the claim. Finding this suspicious I called the insurance company and Tamara had only submitted the claim the day before. Causes some real issues and a big dental bill when you find out a year later that you have gone way over the yearly insurance limit. Either Dr. Gonzales is completely oblivious to how his office is run, or he just does not care that his patients are being lied to.

I went to Dr. Gonzales yesterday for the first time to have a filling replaced. Their receptionist was very helpful and friendly. Hannah, the hygienist was quite nice and explained everything thoroughly. Dr. Gonzales was gentle and quick and in under an hour I was all set, with very little discomfort during the procedure.
This is a clean, but not fancy office. Their equipment was more modern and efficient that any I’ve experienced. The mild mannered dentist was polite and caring, and put me at ease.
I am somewhat dentist-​phobic, and have had some terrible experiences in the past. I would definitely recommend Dr. Gonzales and crew to anyone.

I found Dr. Gonzales’s office through my healthcare provider. I hadn’t been to the dentist in years, literally, so I was rather nervous about going. As soon as I made the appointment, Dr. G emailed me personally to ask about my dental history and welcome me to his practice. When I finally went, they were very friendly. Even better, the care was great! The hygienist Michelle was very sweet and extremely gentle with the cleaning. She and Dr. G. were very thorough and professional. Very happy so far!
Note: when you go, you should park in the lot behind the building accessed by the skinny driveway to the right of the front door.
Update Dec 2013: I’ve been going here for over a year and am happy to report that I still find the place quite good. One of the more helpful services they have is text message reminders for appointments which I find very useful.