Kuni Lexus of Portland

After searching for the perfect used car and getting a ridiculous amount of pressured from other dealerships to buy less than ideal cars, we found a like-​new car here. Granted, we didn’t give them a chance to pressure us because the car was in such great condition for such a great price, and included a warranty and 3 day return policy, we instantly knew we would buy it.
We couldn’t be happier, and from the number of people lining up to buy cars from them, apparently this is a common experience.

Kuni will not give us the keycodes for our Lexus even with proper identification. They claim some policy change in Lexus corporate. But other dealers in Oregon and Washington say it’s no problem. There really is no excuse for this.

I am a resident of WA state and was looking for a particular color (exterior/​interior combination) for a pre-​owned Lexus RX 350. Since I could not find it in WA, I thought I might as well drive to Portland and buy it. Daniel Okhotin helped me to provide me all information and agreed to work on the numbers on phone since it would be sad, if we had to stop by just to talk about the numbers to figure out that it wasn’t going to fit our budget.
Daniel was professional, polite and respectful. Unfortunately, we could not come to an agreement even after I provided all the data and facts. They were only ready to reduce the price it by $ 500 or so, which I would have anyway received it via Costco :-), not sure if they thought I was some millionaire or a fool. I guess, the prices in Oregon or at least Portland are higher than in Seattle area (saw a difference of $ 1500 between almost same cars, one from Lexus of Portland and other one from Lexus of Seattle), probably because there is no sales tax in OR. Overall, it was good working with the sales team, they were not pushy and very professional. I am thankful for their help. One star taken off because of high quote, nothing personal though :-).

Had the best experience with Lexus the smoothest & process of getting my Lexus RC300. Jim & Brian the manager were very personable & pleasant to be around abcd’s all the above beyond the call of duty. Lexus all the way no doubt fist bump ka pow!!!

I’ve had a Lexus for over 12 years, different rx350. The Portland service center is wonderful! Great staff and very professional.

Can’t say enough good things about Kuni Lexus. I have leased my last two vehicles from them and dealt with Bergen Allee who is without question the most professional auto salesperson I have ever dealt with (and I have leased 12 luxury vehicles of all makes and models). This current lease was not simple to do but they went above and beyond to get me a great rate and I could not be happier. This is a world class dealership that values its customers.

I finally switched from a car to a SUV and had my eye on a white RX350. Kuni Lexus of Portland had THE car and made the process efficient and painless. Specifically, I would like to acknowledge Bergen Allee for her impressive communication, precise attention to detail, and for her obvious care for the customer and passion for the product that she clearly believes in. I am very happy with the end product. A big thank you to Bergen! Very well done! And… just for the record, the finance lady was fine too. Overall, everything was great! And yes, I did get the Costco discount! :)

I recently had a very disappointing service experience at Kuni Lexus.
I brought my car in for routine maintenance and it wasn’t having any problems at that time. After they completed their inspection I was told the front left brake rotor had abnormal wear and would need to be replaced along with the brake pads; however, I elected to hold off and they slapped my car back together. Leaving the service department there was a new grinding noise coming from the front left of my car and before I even made it home multiple warning lights had turned on, so I turned around and brought my car back to have them address the problem.
After keeping my car overnight I was told that they had found debris in the front left break sensor and this would cause all these problems. I was told it was cleaned and the problem was resolved. A day later the grinding sound continued to get worse and the warning lights again switched on. I brought my car in another time and they kept it over the weekend. I was then told that I needed a new front left wheel bearing, a new brake sensor, and that the brake rotor, although I was told previously needed to be replaced could be could actually be ground down.
I was told that all this damage was pre-​existing and they would not help cover the cost, which I find hard to believe, as my car didn’t have any problems when I brought it in for its routine maintenance. Little did I know what I spend over $ 1000 for all of these repairs, in addition to wasting several days time visiting their service department and the original $ 200 I paid for the routine maintenance.
They accepted no responsibility of their failure to diagnose the problem on two separate occasions and put me at risk by giving me a car that had a failing brake system. I lost all trust in the service department and I will not be bringing my car back for future services.

Wife N and I have hit that age. You know the one. Your eldest just started driving and needs YOUR car 3 – 5 days a week for college. College that’s not quite far enough that she’s moving away from home, but too far away for public transport to be practical (unless she wants to be on a train/​bus 6 hours a day and walk 2 miles to/​from the nearest bus stop from home).
Yeah, our 2-​car family just became a 3-​car family.
In my line of work, I drive around a lot. Like, 24,000 miles a year. Wife N is also constantly mobile, so being left without one of our two cars for most of the week wasn’t going to be practical for us either.
Being practical, budget, and enviro/​fuel-​conscious to a degree, we decided that a used hybrid (oh, wait… am I supposed to call it «pre-​owned now?») would fit the bill. Having read tons of reviews on all sorts of hybrid vehicles, we settled on a 2009 or 2010 (5 – 6 model years old) Nissan Altima Hybrid.
A quick check of stock around the area and it looked like Kuni Lexus had one that was a perfect fit — even had all the spiffy option packages.
This is the first time I’ve ever stepped foot in a Lexus dealership. I’ve never been the luxury-​car kind of guy. They just don’t impress me.
We tend to buy once, then keep our cars until they die (our other cars have 150K and 180K miles on them and are still running great). So, let’s just say we don’t tend to find ourselves in car dealerships often.
From the moment we stepped in the door Daniel treated us like royalty. Standing among the $ 50−90K showroom cars, he didn’t even blink when I mentioned that I was just looking for a $ 15K used car — he escorted us to their luxury lounge, offered a suite of beverages-​of-​all-​types and brought the car around in a couple minutes.
Long story short, the car was a great fit, the price was reasonable (Costco members like me get an additional $ 500 off!) and there was ZERO pressure. I’m used to the whole haggle-​back-​and-​forth, let me talk to the manager, what’s-it-going-to-take-to-get-you-driving-this-off-the-lot-today, followed by the escort into the finance office where the cigar smoking finance manager (it’s been a while) pressures you into buying that $ 4000 extended warranty you’ll probably never need and then you buy it just because it’s less painful than saying «no» and you’ll do anything just to get out of the joint.
None of that happened here at Kuni. Honestly, it was about the most boring car-​buying experience I’ve ever had (in a good way). It took them a while with paperwork (I think we enrolled our daughter for college faster than buying this car) but – you know — paperwork. In the meantime, the luxo lounge was quite comfy, and they even had a cell charging station (there’s poor signal in the area, so the phones die quickly).
If I ever need a Lexus (which I doubt, unless the sky drops a MASSIVE pile of cash at my feet) this will be the first place I’ll go. In the meantime, the next time I need a used car, Kuni will be my first call.
Thanks Kuni!

Was a great car buying experience! I will definitely start my search here when I we are ready for another car.
Thank you!

Been coming here since I moved to Portland almost 2 year ago. Jeff is still phenomenal and I look forward to my visit every time. They have a great business office so I can work, coffee and snacks.
Go see Jeff!

Great experience. I owned a used Lexus and was ready to buy my first brand new car. Always scary to make such a big purchase but everyone was great. I worked with both sales consultants Daniel O. and J. Louis. Both extremely helpful, no pressure. The service team has always been great too. Can’t recommend them enough and so excited to have my new car!

Nicole DuBravac is probably the most patient sales associate on the planet. I first met her 2.5 yrs ago when I started thinking about upgrading my older Lexus. Over the past 2.5 yrs, she saw me through multiple test drives, a loaner, and finally (!) a decision and purchase. She was always responsive, professional, and never pushy, so I continued to ask for her every time I went into the dealership. I highly recommend Nicole if you don’t want to deal with the stereotypical car dealership experience!

Bought a very hard to find used car here in April from out of state. The sales team was excellent and made the process of buying from a distance simple. After flying out and driving home the Texas tax office was horrible to register with and Beth went out of her way to help. Great experience working with all of them.
¹⁰⁄₁₀ would buy from again.

I’m not one to write a review but I was pretty upset with the service I received today. I also am trying to keep a level head and not be one of those people who absolutely bash on reviews
.
I came in on 02÷26÷15 for some testing to my navigation system which wasn’t working properly. The screen has been completely black for a couple of days and I am not able to use any of the buttons immediately surrounding the navigation screen.
I was told originally that the diagnostics would take approximately 1 hour and cost $ 140. Afterwards, I was told that there needed to be further testing to figure the problem out (that being that my navigation screen was black). After 2 hours of testing to my car and $ 280 later, I’ve now been told that the problem is one of two things. Either the display board needs to be replaced for $ 2100 plus labor or that the board needs replacement for $ 1400 plus labor. After this, I was told that they could charge me another 3 hours worth of labor to exchange the system with a known good screen. The quote I received on my invoice said, «called technical assistance and told that we need to swap a known good screen to further diagnose the condition». So in other words, they did not figure the problem out and charged me essentially for not giving me an answer.
I’m extremely unhappy with the service I was provided. I spent close to $ 300 to find out the problem and was told something that I already knew, it’s either the display or the computer. I think that pretty obvious and I could’ve told you guys that. I didn’t pay for a maybe, I paid for an answer. Needless to say, I will not be going back to this dealership nor referring anyone.

Excellent customer service! TPM light would not turn off. Checked the tire pressure including the spare. Finally, took it to Kuni Lexus. It was a simple switch under the dash. No charge. They washed and vacuumed my car, handed me a small box of chocolates and walked me to my car. Awesome service. Going back for sure when needed! Cheryl’s great!

Exceeded our expectations!
J. Louis Charmak was our salesman, and even though we were purchasing a pre-​owned Lexus, we were given the time and attention that any other customer would receive. We told him our budget, what we were looking for, and he matched us up with exactly what we were looking for, and more than we expected. We had to wait a week for our car to be ready for delivery, and J. was excellent at providing us with updates on our car, even on his two days off we received communication from him on the progress of the service department with the vehicle.
Our experience with J. at Kuni Lexis was one that was pleasant and positive from beginning to end. There was no typical car salesman pressure, or price haggling. From looking at vehicles to the financing of the car that we purchased, nothing but a positive experience.
Tony in the finance department was equally as great to work with and very personable. Once we were done signing our papers we were presented with a gift box that contained a bottle of wine and chocolates, which was another unexpected nice surprise!
When our car was ready to go, J. went over all the details of the car with us, and he was very knowledgeable about everything.
I left the dealership feeling fantastic about our beautiful car, the great service, and knowing that they care about their products and the satisfaction of their customers. I can’t imagine going anywhere else to purchase a car!

Tom and Nic in the parts department went above and beyond to help me when I got a flat tire and couldn’t locate my lug-​nut key. Not only did they check in on me regularly to make sure I was ok (and when they said they would) but Tom sent Nic to help me on Nike’s campus to see if they could find a match for my key. When we couldn’t find a match Nic came back a couple of days later to switch out my lug-​nuts for new ones and helped me change my tire… free of charge. He wouldn’t even accept a tip. I didn’t get my Lexus or my tires there… so I wasn’t even a current customer of that Lexus dealership. And my Lexus is out of warranty.
Because of those two gentlemen I will come to Kuni Lexus of Portland for any maintenance/​parts needs I have. HIGHLY RECOMMENDED!!!

We own a LX 570.
I hate that car. My wife loves it he car. I guess obedient husband makes a good marriage.
However we both love the Lexus service there. I feel uncomfortably pampered.

Our sales person, J. Charmak was wonderful. This was by far the most enjoyable car buying experience ever (yes, a car buying experience was enjoyable). J really listened to my needs and wants and found the perfect car for me. He was nice, funny, helpful and not pushy. He really «got» what I was looking for and showed me a car I wouldn’t have thought to consider & now it’s my dream car! Corri Kolling did my financing and was great to work with! She really worked hard to negotiate the best rate for me. She was friendly, helpful and really held my hand through the process, explaining everything to me every step of the way. My experience with Kuni was fantastic. I highly recommend them. True professionals from walking through the door to driving off the lot with my new car.