Laurelhurst Village

I was a resident in the rehab center ⁷⁄₂₅ to 8/​9, 2015. DO NOT Use this facility! Even though rehab team is great, the rest of the care is horrible. I am a celiac, diabetic and had a broken femur. They did not have enough walkers so I had to ask a friend to buy one for me. Before I was able to help myself, I frequently was left waiting for 20 to 40 minutes. This is terrible is you are in pain and left on a bedside commode or having a low blood sugar! The Certified Nursing Assistants were too busy or just did not care. I heard them gossiping outside my door when I had pressed the call light for assistance. I was served gluten on my second day there and was sick as a result. It was so hard to fight the staff to get the correct diet that I contacted friends to bring in juice for my low blood sugars and food I could eat.
After I left, I emailed the director a list of events that had occurred. He made one attempt to call, but was not available when I called back. Later, my comments with suggestions were met with excuses. Conversation was frustrating because I was told that some of these events had happened before!
Shame on Kaiser Permanente for requiring their NE Portland patients to go here.

The staff at Laurelhurst Assisted Living – The Terrace – has been loving, responsive and conscientious. Father John came to visit my mother and encouraged her to make the move which was so helpful for us. There was a change of ownership and 3 changes in managers in the 2 years we were there but everything was seamless. When my mother’s dementia increased, they helped me find a Memory Care Facility which at this time they don’t have. Our family is grateful to everyone at Laurelhurst Village!

My mother was admitted there today. She left the hospital at 3:45 and I have called twice in the past two hours with NO call back. They have a phone machine at the nurses station and it says to leave a message and that they will call you back. Now, I don’t know how long is too long, but I really have no idea if my mother has even arrived or if she is okay. I tried to get to the facility but the roads were not okay and my car does not do well in the icy weather. So, does anyone there think that it might be a good idea to really return a call to a family member who is concerned about how their mother is? More on this later. I am not happy with their lack of communications and we will see how their care is. By the way, I am a nurse and have worked in and been in nursing management positions in nursing homes. I have been a nurse for over 30 years. I would not tolerate this of my staff. So, you bet I will be writing on how this goes with mom’s rehab.

After looking around at other nursing homes, we found that this was the best one. It’s very clean and bright and so far everyone has been really nice and helpful. My grandm is only here for physical and occupational therapy until she can get back up and moving after a broken hip.
I was wavering between 3 and 4 stars because yesterday, my grandma told me when they went to take her to her physical therapy, they weren’t ready for her yet, so they just left her in the middle of the room in her wheelchair with a newspaper. Being a 90 year old woman who is very week right now, how was she suppose to read her paper without a table in front of her to lean it on? They left her for 2 hours with nothing to do! I know that everyone is really busy here, but they shouldn’t take residents from their rooms until they are ready for them.
As far as the food goes, it doesn’t look very good and my grandma isn’t a big fan. They do allow you to bring in food foe them and even have a refrigerator that they can keep it in, so I thought that was a good touch.
Like I said before, we looked at a few different places for her to go, and if your loved one has to go somewhere, I would pick Laurelhurst Village. No home is going to be perfect, but this one is clean and has a friendly staff.