Legacy-GoHealth Urgent Care – Sunset

It was a nice experience with Dr Aaron Liere. He understood the health issue that I was going on and prescribed me for getting better. Five stars for him.
The issue here was with the receptionist at front desk. She was very slow and I had a wait a lot of time than usual although there were no other waiting patients other than me.

So, I responded to their response in which they wanted to know more (great). Have not heard back yet. Why ask me for more information if you aren’t going to follow through.
Updated: They reached out and I got a a very nice person on the other line. He listened and apologized for all the confusion with the pharmacy and medication issues. He also promised to make sure it would be addressed with the team there so it hopefully wouldn’t happen again. I can’t say I will go back to this location but I appreciate their ultimate follow through.

I brought my son in and we were seen right away and everyone was nice and professional. The waiting room was very clean.

They were quick but really far too interested in my medical history… I would almost describe the atmosphere as cloying. The two at the front desk and the doctor and I had a very public, odd sort of discussion about my reasons for being there. There weren’t any patients in the waiting room, but it’s unusual to explain your medical needs & past to three highly curious people from the vantage point of the waiting room. I would have preferred to have that discussion privately with the doctor only. I had to push a bit to convince all 3 that I needed a certain test (mandated by my work, not something I happened to be in the mood for! Lol). Not a bad experience, they’re kind of like a family. just a bit off the wall.

Don’t Waste Your Time (and Money)! I had a small splinter in my finger that I had tried several times to remove unsuccessfully. After it had been there a month, I went to see these people. First, a $ 35 co-​pay! Then I was ushered into the examining room, where they tried several times to take my blood pressure, but their machine was not working properly. Finally found a working machine, and the Nurse Practitioner came in, with another NP she was apparently training. I told her my problem, she looked at it for maybe 15 seconds (I’m being generous), told me she could do nothing, and advised me to schedule an appointment with a hand surgeon. Since she didn’t do anything, or give me any real information I could use, I asked if my co-​pay would be returned. She said I had paid for her professional opinion and they would not be returning my co-​pay. Later, I found out they had also sent a bill to my insurance company for another $ 167. $ 202 for a 15 second consultation that did nothing for me! BTW, I got the thorn out myself later that day. No hand surgeon needed!

Was great before Legacy got involved.
I was so disappointed when I went today. Just needed a simple rapid strep test. After 15 minutes of repeating my info to the incompetent MA at the front desk I gave up and left. Seriously, she asked me my name and birthday and the spelling of the name of my Primary Care Provider (4, yes, FOUR times)

$ 350 for a 9 minute visit. That includes the walk from my car. This isnt a joke. I had knee pain and they treated me like a pain med addict.

We went to this clinic for the first time with pretty bad food poisoning. I had called ahead to ensure they could do an IV if my husband needed it and was told yes. Once we checked in and spoke with the nurse practitioner, she said she did not feel comfortable giving an IV because she has not done one in awhile and that it would «not be pretty» if she tried. The staff was nice but it seems like the clinic should know what it can or does not like to do if you call ahead. We will not be coming back.

Went to this facility after a bad fall on my wrist. The staff was very friendly and professional. I was very disappointed in the medical care. The x-​rays showed that there was no break in the wrist, it was just painfully sprained. Was sent home with a splint that I could have purchased at Wal-​Mart. It was more painful to wear the splint than to leave it unwrapped. Expressed this to the P.A., I believe, not even a physician and was dismissed with «this is the way we treat a sprained wrist». It was actually my thumb that was causing me pain, strapped on to a metal splint that was meant for a wrist was no help whatsoever. Was very much a waste of time and money.

UPDATE: shortly after my visit, I was told that the $ 75 I was quoted was not the whole visit, but the copay. I would not have paid $ 275 for this visit. Sure, it was great to get what I needed, but definitely overpriced and I feel cheated.
Went after work for something pretty simple. Everyone was friendly and professional and I was out of there in 23 minutes, even as a new patient.

This place is great. The staff is friendly and helpful and the service is fast. I have never been there for more than a half hour from the time I have done the paperwork to the time I leave. I get better service than I do from my own doctors office here.

We went to NW Urgent care with a toddler after she hit her toe against the fridge and cut herself.
After a series of X-​rays to determine if nothing was broken they asked us to follow up with a specialist because reading toddler xray’s (apparently) is not that straight forward.
They also listened to her longs and said she most likely had a pneumonia. Since she just had been to her regular checkup a day before we doubted that conclusion. Next day we went back to her primary care pediatrist for her longs and the verdict was no pneumonia … Also, after wiggling her toe and looking at the X-​ray she ensured us that there was nothing broken.
Moral: I’m glad they are close and offer extended hours…(including weekend), but … certainly with toddlers… it doesn’t take away the need to follow up with regular doctors.
Next time I drive to a pediatric urgent care which is 5 min further.

Unbelievably amateur in every way, from the front desk to the nurse to the doctor. Not even worth the $ 20 co-​pay.

We took our daughter here after an incident resulting in a sever rope burn on her ankle, down to the meat! It was a few days after the incident but it looked like it might be getting infected. This was my second visit to this place in 3 years.
We arrived at 7:50 PM, 10 minutes before the posted closing time. The minute we walked in we received looks of, what I can only classify as, disdain. I chalked it up to a long day for the reception folks and proceeded to check my daughter in. After a cumbersome process of check in, we were taken back to the exam room.
After the attending person (not sure if it was an MD) took a look at the injury, she asked if we realized that they closed in 10 minutes? Then stated she had little one to get home to and wondered aloud why we waited 2 days to bring her in. Great bedside manner and customer service skills! Very sorry we could not accommodate YOUR schedule with OUR medical needs!
Most unprofessional and disrespectful medical experience I have ever been a part of. I will NEVER go back to this place again!

I went to see NW Urgent Care at Cedar Mills because of sudden and severe knee pain. I staggered in with a cane, not able to bear any weight at all. I was seen by a nurse practitioner — there was no doctor on staff when I was there. The nurse practitioner had no idea whatsoever what it might be, but upon hearing that I had recently traveled far, concluded it could be a blood clot and that I needed an immediate MRI. I pointed out that since the trip was 4 weeks ago and since both of my ankles were swollen, but not my knee, this was unlikely and perhaps we could look at acute inflammation? She would not give me a prescription for an anti-​inflammatory, did not even suggest a cold pack. The nurse practitioner seemed mostly concerned that NWUC/​she could be sued and stressed repeatedly that if I did not have an MRI, I could die from a blood clot. She was totally off the mark. 2 days later I went to a real doctor, who immediately (and without an MRI) concluded that this was a sudden and severe inflammation of the knee ligaments. I received the care and treatment I needed. NWUC is probably a great place for basic injuries and easily diagnosed ailments like the flu, ankle sprains, and checking for concussions. However, I will never go here again, this was a total waste of time and money.

I’ve been here a few times before, for flu and other issues. This most recent visit was thanks to the wipeout in my driveway the previous evening. Nice road rash on my wrist and wanted to get my bones checked out. Susan the PA and Amy the front desk receptionist/​nurse were great, friendly, and caring. I got my long overdue Tdap booster (tetanus, diphtheria and pertussis) to make sure any bacteria in the wound from my fall wasn’t going to cause further problems. Amy is a pro and the injection was completely painless, which is saying a lot from someone who is afraid of needles! I will go here for future inoculations. And x-​rays came back negative. All in all another great experience at NW Urgent Care.

With an active family we’ve unfortunately neeeded urgent care on more than 1 occasion. In the past we’ve visited Providence Urgent care at Tanasbourne, St Vincent Hospital Emergency Room and Cornell Urgent Care. This one’s our top choice hands down.
Reasons:
— Much less waiting. We’ve waited for over an hour at St Vincents to see a doctor. The ‘urgent’ part of urgent care doesn’t seem to be in their vocabulary.
— Knowledeable, helpful doctors. We saw Dr Katie was was fantastic for stitches
— Far lower cost. Our bill for 3 stitches was ¹⁄₃^rd here compared to St Vincents.
One downside: they’re not open 24 hours.

I’ve been here twice. This weekend and 2 years ago. Both times were excellent experiences with great doctors. The doctors are fast, they treat you and your time with respect. The doctor I saw this Saturday diagnosed my eye issues and found a solution quickly. My primary doc and eye doctor were stumped. I seriously wish I could make Cornell urgent care my primary doc! I highly recommend and the wait time was very fast!

I have visited this clinic a few times rather than go to the ER. One time I had a broken foot and although the doctor didn’t treat it there he gave me the CD of the x-​rays to bring to my doctor who actually recommended that I go to the ER right away. So I did have to wait for several hours but they were glad I had the CD so they could review it right away.
also, the doctor and staff at the urgent care clinic were very professional, terrific customer service and bedside manner.

I was so favorably impressed with Dr. Shin and his staff. I arrived on a Saturday afternoon and was miserable with what turned out to be a kidney infection. I was in the room within 10 minutes and seen in another two. He told me what was wrong, how he figured it out, and offered me the option of purchasing the antibiotics from him, or he would gladly send me away with a prescription slip. I would highly recommend him.