Lumber Liquidators

I purchased 1300 sq ft of the Driftwood laminate. Naturally I was nervous about it. Not only is it a big investment but it is also my newly built home that I intend to live in for quite a while. Well, it is in and it looks sensational. Everyone comments on how beautiful it is. It is also remarkably durable as I have dropped things on it without leaving so much as a mark. Dimitri, at the store on Glisan, was extremely helpful and very patient as I made a few changes and additions along the way. Couldn’t be happier with the price, service and final outcome.

Had been looking for hardwood flooring for awhile. Came across the Lumber liquidator booth at a home show. Talked to Demitri. He is great. He answered all my questions and invited me to the new store on Glisan st. A few weeks later, my wife and I stopped by. Demitri greeted us, remembered us from the home show and showed us around. We decided on Bellawood Acacia. It is absolutely beautiful. I installed it myself, all 1100 sq ft. Demitri was great at answering all my questions. It was a great experience.

I only give one star because that is the minimum stars allowed. I bought some jinse bamboo threshold and was told I would be called in two weeks to when it came in. A month later I go in and they couldn’t find the order or my number. I had to go home and get my receipt. They said only part of the shipment came in and the rest they would get from the other stores and call me within the week. Two weeks later I went in and asked if there phones were working because they didn’t call me. They couldn’t find the order and it was the same person I purchased from and interacted with every time. I had my receipt and he said it wasn’t there and he would FedEx from another store and it would be at my house by Monday. A week and a half later and no threshold so now I will be lodging a complaint at the better business bureau. The manager is an idiot and that is putting it lightly. He should be fired and they have lost all future business even if I have to pay an increased price. Good luck if you go there the customer service is garbage and the business ethics of that store are trash.