Mariko Locke – State Farm Insurance Agent

My friend recommended this to me, and I got a good deal for my car insurance there, it was fantastic. People are very nice, professional and patient there.

Our old agent retired and I did some research to find a new one… all I can say is, WOW! I’m lucky to have found Mariko and her office — we have a pretty complicated family account (houses, rental houses, vehicles of all types), and the folks here immediately spotted holes in our coverage that were easy and cheap to fix but would have really been a problem if we ever needed to make a claim.

If I could give bonus stars I would. John is a gem and really knows his insurance to boot! He actually made insurance business… fun? Am I getting old or is he just that awesome? You better find out!

Called last week to get an auto quote and they were really nice. Definitely considering switching.

I recently moved into a new apartment and needed Renter’s Insurance. Howard was super speedy in giving me a reply and helped me get affordable Renter’s Insurance! Woohoo!

I have had insurance with state farm for about 23 years and I have always had great service until coming to this agency. They have a serious lack of communication and often make changes regarding, billing, coverage and automatic withdrawals without informing customers. I was over billed nearly double with automatic withdrawal and after notifying them was told that rather than refunding the amount that they would just credit the following month. When I cancelled automatic withdrawal they automatically sent me a bill for two months instead of one without informing me so I thought it was another overcharge. I was then told I would be cancelled by a certain date if I did not pay by that date. When I made the payment (before that date) i checked the next day only to find that i was already cancelled and didn’t know how long I’d been driving a brand new car around without insurance. Again NONE of this was communicated to me. If you want an agent that you can trust I do not recommend Mariko Locke’s. Unless of course you want be checking constantly for over billing, incorrect coverage, no coverage and non communication! Very very uncharacteristic of State Farm!

What an amazing experience we had with Kendra on Friday ⁷⁄₂₄. My fiancé and I are getting married in two weeks and we were needing to shop around for life insurance quotes. WE had the intension of looking around for a bit and talking to different agent for different quotes. Once we sat down with Kendra, we were sold. We were not going to look any longer. She was so kind, funny, and personable. We didn’t feel pressure at all from her to buy any unnecessary policies. usually a fear I have whenever talking to sales personnel regarding anything. I really enjoyed her kind demeanor with a touch of genuine humor.
I am a firm believer in price shopping, but after our wonderful experience with Kendra & Mariko, now feel like we only want to maintain all our policies with Mariko’s office. (motorcycle, life, homes, etc.).
Thank you for the professionalism & quality service. We appreciate it!

Here’s another 5 star review! I moved to the area from Florida and was with State Farm for about 13 years there. I was dreading having to shop for insurance, compare rates, and figure out what I needed, but one call to this office got me a hassle-​free quote, and they even worked with my old agent behind the scenes to figure out how to continue the coverage I had before. I got my quote, which was cheaper than I was paying before and included renter’s insurance, and the next call was just a quick call to finalize everything. I talked to Howard and he was very friendly and pleasant to talk to, and got everything done really quickly and effortlessly on my end. Thanks!

Really and honestly, Mariko Locke and her staff are the best customer service providers ever. They have simply nailed it. I’ve been with them for a very long time now (decades) and they’ve never failed to provide me with courtesy, professionalism, kindess, and efficiency. They always answer the phone and really listen to and care for me as a customer and community member. Don’t even hesitate to do business with them.

My husband and I have been insured here for years and we’ve always received exceptional service! They have excellent rates and always provide prompt, friendly and reliable customer service! I highly recommend Mariko Locke’s agency!

I have been a client of Mariko and her team since Mariko began her career with State Farm. I was a «roll over» from the agent she took over for (he retired). Now, I know this really ages me, but I wanted you all to know how incredible she and her team are. Mariko has seen me through marriage, children, houses, jobs, businesses and cars. She and her team have become a part of my family. They have earned my trust and the business of my family! «YAY Mariko, and a shout out to Kendra too!!!»

Mariko and her team are as good as it gets. I have been with them for years and always receive warm, prompt, professional service. If you are looking for an agent you can trust, rely on, and feel comfortable with, look no further!

Having moved back to portland I needed renters insurance and came straight here. Howard Lao provided great customer service and got me everything I needed. There was no hassle and he was very prompt. They’re always more than happy to answer questions here, would highly suggest Mariko locke State Farm to anyone needing insurance!

I have been doing my business with Mariko Locke for quite a few years now, I left Progressive because I wanted to have an agent and have that real live person interaction. Her office is up the street from where I work and so it’s very convenient.
I feel that State Farm has great rates and great coverage.
The staff is SO friendly and they have a parking lot for customers. I would recommend these guys for sure!!!

Prior to changing State Farm agents I had been with the same one since I was a Teenager, she finally retired and that left me needing a new State Farm Agent, I found Mariko Locke and am very happy I did.
Her and her staff are very responsive and also very nice folks, I have spoken to her several times and she is down to earth and super sweet. I really like her.
Her Staff actually found a huge error that happened about 7 years ago, I have a rider on my wedding ring and when I submitted a new and updated appraisal, my old Agent thought I had bought another ring (I wish) and started charging me double. After speaking with one of Mariko’s employees we realized that and I was given a sizable refund!
They also did a State Farm double check for me and found a few ways to save.
Great company in general (State Farm) and I recommend Mariko Locke Agency very highly!