NW Primary Care Group

The doctors are fantastic for the most part. A handful of them are very knowledgeable and professional. The business office, on the other hand, could use some work. It’s very unorganized and they mess up accounts all the time. Keep an eye on your account balances. One day there will not be a balance and the next day there is. And they won’t always let you know about it. They won’t admit to their mistakes either. This could, unfortunately, keep me from going back to these doctors. It’s such a huge hassle to have to fight the business office on everything.

The most caring doctors. they get you in immediately… these past reviews may reflect past services but there customer service is top notch now… do give them a try

I had a appointment today. I walked in and there where 3 rabbits in the waiting room and the workers didn’t say anything. It’s a health care provider and they allow rabbits??? 45mins later still no Doctor??? It was the worst experience I had with a health care provider. Thumbs down!

I agree with the above reviews. Every time I call I get a new person who must take a message and doesn’t seem to know a thing about my previous calls/​messages. It took me weeks to get a referral to a specialist and too many phone calls to count. It is torture dealing with the staff. The doctors have been great, but the staff make it worth looking elsewhere.

My Doctor, Elizabeth Callaghan is a wonderful Doctor. She takes the time to listen & doesn’t have that condescending attitude that I have experienced with other Doctors. I have had some problems with the scheduling team, though. It took me 5 calls to schedule 1 appointment. I had a pencil lead sliver I wanted removed. They weren’t sure they could schedule an appointment for it without special permission fm my Dr so they kept making me call back to try to catch & talk to her nurse. I also tried to schedule an appointment for my Mother who doesn’t speak English very well that they refused to do. They said it had to do with privacy laws, but then they let me schedule an appointment for my Husband a couple of weeks later. Go figure. I haven’t had any issues yet with the billing dept like the previous reviewers but I have really good insurance. I do like, too, that I can access my medical records online. My husband also has a Doctor at their SE 32^nd Location that he loves too. So because of the wonderful Doctors we will keep going to them.

I’ve always felt cared for by Dr. Becker, my primary care doc. I will admit that the doctors and nurses get rushed, but overall, the people care.

Dealing with these guys was like being pecked to death by a Chicken.
Brought my two grade school kids in for their yearly booster shots. The waiting room wait was ½ hour and we were the first one’s in there. Next we waited in the exam room for another 45 min before the doc sauntered in.
NW Primary didn’t tell me that their Dad’s insurance didn’t cover well-​child shots. So they sent me a bill for $ 850. I sent them $ 150/​month payments and the billing department thought that was an inconvenience to them. God help you if you have to talk to their billing department. Very unhelpful and unconcerned with customer service.
Here’s the kicker. They were paid in full but I had them in my online banking bill pay still. I accidentally sent them $ 100 meant for my doctor. I called them and asked if they would shred it. NOPE. Sorry, you will just have a credit on your account she says!!! They hadn’t even received it yet. I said, sorry I am no longer a customer. Goodbye!!!
There are wonderful doctor offices all over the city with the most caring staff. This is NOT one of them.

My husband has high blood pressure. We came here because they took care credit card. The doctor saw him for all of 15 minutes– yawning the entire time– and we were charged $ 200. He went back for a follow up and got the same routine. We had about $ 25 left on the bill and I had to go to pay it because the credit card is in my name. I work during the week so they told my husband that their Milwaukie branch was open on Saturdays. I drove all the way there and they were closed! I had to go right after work today to get there before they closed. The girl then looks at me blankly and tells me they don’t take care credit any more! What the heck! I was never informed of this… they say they sent out letters but I never got one. It was only $ 25 so I payed with my debit card but still… This place sucks.