Pink & White Nail Salon

It’s been almost a year now I need to report that one of my nails has fallen off after being damaged so badly from this bad decision made of trying this salon out! Don’t go here!

Like everyone else, I was using a groupon. I had been wanting to try this place anyway and would have easily returned if I had enjoyed it. First off, value and normal prices are so not worth it. The services seemed to be a little lacking compared to other salons and not going to lie, I really missed the pedicure massage chairs! Here, you just sit on a pedestal type bench and it’s not very comfortable. This place seems to have lots of potential, awesome location, really great views, and it’s cute décor. But even with a groupon in the future, I don’t really care to return.

Extremely poor service. Tried making an appointment on four different occasions, but received no return phone call. The online booking system also failed to work. After receiving one phone call, I was told that they were booked for 2 – 3 weeks, and their hours were very inconvenient. I purchased two groupons from this business but will not be using either, as all they appear to have consistently poor service and results.

This place did not give off a good first impression. At first, I had wanted to schedule an appointment but EVERY time I had called NO ONE would pick up and it would go to voice mail. I had also tried scheduling online because it was an option but it actually doesn’t work.
On the day of my appointment, I was scheduled at 11 am and was not helped when walking in. There was one lady doing someone elses nails already and she had no idea as to why I was there. I then walked to Portland Spa Boutique as it seems that they were owned by them and was told that the person doing my nails should already be there. Again, I walk back and still, no one. So I wait… 11:20 and finally, the person that suppose to do my nails comes in, their reasoning is because they were at a staff meeting. She then had to prepare her kit and water so my appointment really did not begin until 11:30. I guess I shouldn’t have expected much as it seems it is common for this business to have bad timing? But you would think they would fix that after so many complaints.
Again, with everyone else, I was a groupon user and I was promised the shellac mani and spa pedi. Which reading from their onsite menu, said I should have gotten a scrub with my pedi that I did not receive and a massage for my mani which I didn’t get either. I didn’t feel too relaxed, I felt as if I was just getting my nails done and that was it. I would think that if you have such high prices you would be pampered more but thankfully I paid 50% because of groupon.
I really wanted to like this place… as it is very cute and girly! The view is wonderful on a sunny day. My manicurist was also very nice and she did a good nail painting job which is why I would give this place 3 stars.

I got the Groupon like many Unilocalers, but I opted to use the value of it to get the PW Buttercream pedi and the express mani. In the past I have been in here for the mani-​pedi colada, and despite the fact that it took 2 hours, I did leave with a good mani-​pedi. This time around though, I was seriously disappointed.
First of all, they used to offer valet parking. This was awesome because all the meters here are max 90 minutes and the garages are hella expensive. Luckily, I called ahead and figured out ahead of time I was going to need to arrive early to meter hunt.
I arrived to my appointment on time and was started right away. I am 9 months pregnant, and I found the seating to not be the most comfortable. It’s just a bench seat, and even though only two people were in the whole place, I was seated at the pedicure bowl that was in between two cushions. That was awkward. So the pedicure itself was nice, but I never would have been happy if I had paid full price. It’s advertised as an espresso soak, but I smelled nothing but soap. The scrub seemed kind of minty and the lotion used for my massage seemed like plain lotion, not the buttercream i was promised. I could smell the tropical colada products being used by the person two seats down from me, but all my stuff seemed plain. The massage I received seemed brief but my polish looked nice.
The manicure I chose was supposed to be quick and simple, however the manicurist struggled with the polish. Forty minutes and 4 coats of polish later I finally left the salon without any top coat and one crappy looking manicure. This was just a plain polish mani by the way, not shellac. I picked just a plain old OPI polish, which my manicurist blamed for the crappy polish job because it was «new».
The thing that bugged me the most, was that both times I went in my appointment took longer than it should have. I value time management, especially when you put your business in an area where you are reliant on by the hour parking. Even for the Groupon price I’m done taking my chances here.

I purchased their groupon and I was super pumped about getting shellac! But my experience was not amazing.
Customer service was not great at all. Other customers were asked if they would like something to drink (e.g., water) but i was never asked. The women at the reception (and later worked on others nail) were not professional at all. When the woman told me that this place is owned by the same person who owns Portland Boutique & Spa I was shocked. Portland Boutique has excellent customer service, so im not sure what went wrong here.
The pedicure did not feel like a pedicure. I am used to having the bottom of my feet really scrubbed, but that didn’t happen. Its likely closer to I would have gotten if I just had my toes painted else where except my feet were soaked.
The shellac came off in 5 days. It literally peeled off.

I would not recommend this place… there is no parking and the prices are really high for the work you get. My shellac mani chipped away in three days which has never happened to me and my french tips look really sloppy. The ladies were nice there but thats not enough to give this place a good review. I had a groupon for this place and I thinking of writing them to get my money back!

I had such a wonderful experience with my nail tech. I’ve been to see her 4x and she did an awesome job. We experimented 3 out of 4x. Only the first time didn’t work out 100%, BUT we knew it probably wouldn’t. Every other time was amazing! We did camo, marbling, and a solid color with flowers. I am a medical assistant, washing my hands 50+x a day, putting gloves on and pulling them off almost as many times. The last 3x they lasted for 2 weeks and only had to remove it due to the grow-​out and not being able to get back to the city in time to get them repainted.
Thank you to my favorite nail tech ever-​Wendy!

My first experience was great. I decided to get the Shellac Manicure. It was late, but the manicurist was very nice and was informative about Shellac. My nails turned out great.
My second experience was terrible. I usually schedule appointments at around 5pm because of my busy schedule and this time, they called to tell me that they were closing early and that I should head over to Portland Spa and Boutique to get my nails done. I will also post a review about that.
My third and last experience was bad too. The manicurist didn’t even take off all of my nail polish when she was cleaning them off. I had to mention it to her, and even afterwards, she still didn’t take off all the old nail polish. By the way, I was getting a Shellac manicure. So after she put on the color and my nails were done curing, I noticed a bubble/​bump on my thumb. I mentioned it to her, and she asked if I wanted her to redo it, but she said it in a way that gave me the impression that she did not want to redo the nail. So I just asked her if the 2^nd coat would probably hide and she said in an unsure tone that it might cover it up.
I noticed at the end that some nails had a lot more polish on it, to the point where you could see that it was abnormally thick at the tips. I had to have it redone by a different person which just made things awkward.
The receptionist is really nice though. And some of the manicurists are really attentive to the perfection of the manicure, but for some reason, I’ve just had bad luck, I guess.

My coworker and I bought a Groupon for this salon because it is within walking distance from our work and she has been trying to get me to try Shellac for months. The Groupon was for a luxurious Pina Colada Mani-​Pedi; the deal included a manicure, pedicure, complimentary drink and valet parking. The Groupon was $ 25 for a $ 55 value. I think $ 55 is pretty high for a mani-​pedi. I pay $ 35 for both at my usual place, but the Groupon was only $ 25 and I was excited to see what the «luxurious» treatment was all about. I had to pay another $ 10 at the place to upgrade to Shellac plus tip.
Location: Convenient and nicely decorated. We walked to the location, so we didn’t take advantage of the valet parking. The salon was really hot when we arrived, it actually fogged up our glasses upon entry. Although both my coworker and I said something about the heat, the staff made no attempt to cool the place down or prop open the door.
Experience: We were at this place for literally 3 hours. We each had our own person working on us, but it took FOREVER! I don’t know how this place stays in business. We got there at 5pm and closed the place down. There was only 1 other person getting her nails done there, and she was there for the same amount of time we were. How do you only have the capacity to only serve 3 customers in 3 hours?
My definition of «luxurious» does not involve sitting upright on a futon. No massage chairs at this place. I get that they are going for «cute» and ugly, 80’s black leather massage chairs don’t blend with the décor. But after 1.5 hours, I’d take ugly over «cute» any day. The girls that worked on us were very nice, polite, and social. They knew what they were doing as far as trimming, filing, and painting the nails. However, there was no calf or arm massage, which I have become accustomed to at other nail salons. There was a foot scrub, but no paraffin dip, which my usual $ 20 pedi includes elsewhere.
I brought my own nail polish for my toes, and it’s a good thing. The only nail polish they carry is by CND, (the Shellac brand.) They had a very limited colors, and they all looked pretty dated. I was forced to use one of these for my nails due to the Shellac process, and I went with classic red. It’s not a color I normally wear, but, once again, I didn’t really have a choice.
This was my first time trying Shellac, and I like the idea and look forward to my manicure lasting a long time. However, my experienced coworker informed me after we left the salon that they did not perform the Shellac process correctly, and she wouldn’t be surprised if our polish lasts less than the guaranteed 2 weeks.
Bottom Line: I would not return to this salon if I had to pay full price. I wouldn’t mind spending 3 hours in a salon if I genuinely felt pampered and relaxed, but that was not the experience I had. Both the mani and pedi look about average, nothing amazing. PLUS I really missed the massage chairs, the calf/​arm massage, and the paraffin dip I get at my usual place. I think this is a cute place to bring a real girlie girl just for the décor, or maybe a teen that hasn’t had a mani or pedi before. But anyone that has had a quality experience elsewhere will quickly pick up on the cons I have pointed out. I am sticking to my strip mall salon from now on, with Family Feud reruns blaring in the background, grotesque black leather massage chairs, and 2-​month-​old In Touch Weekly magazines!

I came to Pink and White Nail Salon with a bridal party and had an average experience. The décor is SUPER cute — very charming and stylish with the pink and black walls and chairs. The young man checking everyone in was Absolutely Adorable. He was extremely friendly and helpful, and ran all over the place making sure everyone was happy (and also poured us several glasses of wine while we were getting our pedicures). The lady that did my nails was fine… i didn’t have an amazing experience, but she was pleasant enough. They DO have a 24 hour cancellation policy, and if you cancel within that timeframe, you WILL be charged. The location is great, right on the waterfront in downtown Portland. Basically, the place was cute, but the experience was underwhelming. Not a bad pedi, though!

Yes, Shellac rocks. Fine. Shellac rocks anywhere you have it done.
I had a series of 4 or 5 manicures at Pink & White from August to November. I finally stopped going because the nail technician I was seeing was consistenly 30 – 45 minutes behind schedule. On my last appointment, I had scheduled a Shellac appointment but switched to a regular manicure because I just didn’t have an extra 45 minutes.
I tried to see other technicians, I figured it was just this one girl. But I never found out if the others ran on schedule, because every time I requested someone new, I still got the same, slow, behind schedule girl.
Why would you even require appointments if you can’t keep on schedule?
Go to Pearl Nails in the Pearl. They have both Shellac and Axxium by OPI. I have never had to wait more than 10 minutes without an appointment.
I really don’t like leaving negative reviews — I understand these people work hard and for tips. But I can’t in good conscience reward someone for consistently making me late.

I usually like to look for the good in things, so I guess I’ll start there.
Pink and White is an adorable looking salon. It has a ton of character in design and a phenomenal location.
So…why one star? I had a Groupon for a mani-​pedi (so did my mom) and so we decided to use them before my cousins wedding. This was not the first mani or pedi for either of us and I’ve been to a fair amount of places to use as comparison. The staff was not very welcoming (excluding the woman who helped my mom) and they acted like we were a bother walking in there (even though we had scheduled an appointment and they knew we were coming). Like I said, we had an appointment, and the girls working ended up basically being double booked because as they were finishing us up they were running between us and other customers who came in. I’m fairly certain that it lessened the quality of work on my pedicure as the lady was looking at another person and tending to them inbetween toes. It didn’t seem very professional.
On top of that, my toes turned pink. I’m not talking from their signature pink water for the pedi, I’m talking the products they used turned pink on my nail the next day, and within a few hours dried and cracked, leaving my pedicure looking flat out busted (cracked polish and randomly pink nails… not cool). So I let them know what happened, and unfortunately at the time I lived 45 minutes from their salon and said that I wasn’t sure I wanted to drive that far for someone from their salon to fix it at which point they refunded only the extra $ 10 for the french tips and nothing more.
Lastly, their new pedi stations are just wooden boxes with pillows and a plastic, disposable bucket type insert. The standard massage chairs associated with pedis are reserved for the super expensive jobs.
In all honesty, I really don’t feel as though their prices reflect a better service, even with my coupon. I have received better jobs from less expensive places with a less fancy décor.

Eight of us reserved spots at Pink & White the day before my wedding. Bad idea to rely on a place you’ve never tried, especially with a big group. We had reserved space weeks in advance, and told us to all come in together. For some reason, it took four hours for us all to finish our mani/​pedis. I was in the first wave of us to start, and I was there about two hours for a simple manicure and pedicure. The woman I had was good at nails, but such a sour puss!
My nails turned out well, but my three hours after my mom’s were done, her toenails got ruined after she put on her sandal.
My mom and sister would give it one star, but my nails looked pretty decent, so I give it an extra. I’d definitely never go back though.

This is my favorite place to get a pedi in Portland. For $ 35 you can get a spa quality pedicure while sipping wine and enjoying a beautiful view. Ashley B. is by far the best but I’ve gotten good pedis from the other girls as well.
If you don’t want to pay $ 50 — $ 60 at a spa but don’t want to go to a mall this is the place to go.
They also frequently run awesome specials so it’s rare I pay the full $ 35.
Highly recommended.

I first heard of this salon when I bought a certificate from Groupon for a $ 30 mani & pedi. I normally pay $ 20 for a perfectly good pedi in my neighborhood, so I don’t see myself switching salons altogether. For special occasions I wouldn’t mind splurging to visit them again.
The salon is located close to M&S Pilsner room on the river. It’s small, but has a nice view. It’s all pink inside as the name would suggest. The staff was very professional and welcoming even though they were fairly busy. They offered me a choice of non alcoholic beverages, along with either wine or champagne as I checked in for my appointment.
My nail tech, Jenna was very pleasant. I appreciated how informative she was about the products she was using, and what she was doing at each step of the service. She also reminded me to take out my keys and money before we polished my nails, which I always seem to forget. I also enjoyed the foot & hand massage.
I had a really nice experience here. When I’m feeling flush with cash, I’ll come back and do happy hour after my pedi.

Very cute place! There is an amazing chandelier in this place that sets the tone for how you will feel when you leave this place. This place has pink striped walls and is very girlie. All of the girls working there were very pleasant and had great communication. My nails turned out beautifully. I went with my sister that day for a little girl time and we both enjoyed it very much. The chairs were awesome too! I have two minor complaints. They were out of champagne and I wish the massage was a little longer. No deal breakers or anything but those things would have made the experience perfect.

Fabulous! That is how I felt sitting in a massage chair, drinking green tea and looking out the window at a gorgeous waterfront view.
The décor is very pink, good thing I like pink! Funky little salon.
Ashley gave me my pedi and mani colada. I bought a groupon for this nail salon prior to moving to Portland. So I was even more stoked that it’s right near my condo. She was very personable, professional and did a great job!
I will definitely continue to get my pedi’s done here every 2 weeks with Ashley.

I really wanted to love this place and it was great in some ways, not the best in others. I got gel nails for the first time. A couple of the nails didn’t look as shiny and great after we left which was a bummer because the girl said they would look glassy but one looked dull as soon as we left.
My friend got a mani and the girl was a half hour late coming, didn’t do her hand soak or hand massage and did a so-​so job trimming her cuticles. (She said she was hungover from the night before.) It cost her 30 bucks and my friend said she wouldn’t go back.
The girls were super friendly and nice but they need to up the quality in order to get 4 or more stars.

I’m still on the hunt for a GREAT mani/​pedi in Portland … this place is the best I’ve found so far.
My friend was in town for a visit and we booked pedi appts … the girls were extremely nice and you get to sit in an amazing massage chair (that even massages your under carriage — if you’re into that kind of thing). They worked out all the calluses that had built up on my crusty mommy toes over the last few months.
The only 2 complaints I have are that the place is … pink — ok — it was really only overwhelming when we first walked in – but dang if the place isn’t pink pink pink … Second, my friend booked a mani after her pedi and the two services took almost 3 hours. Now … back before baby I would have LOVED to have spent 3 hours at a mani/​pedi … but truly anything more than an hour and it’s a little overboard (IMHO).
That said … they did a wonderful job on my toes and they offer complimentary valet parking through the Riverplace Hotel (which they didn’t tell me til we had already paid and parked on the street) … they’re a relatively new location so I’ll give ‘em some time to work out the kinks and will definitely go back.