Premier Laser Clinic At Sylvan

So… I just tried to schedule my appt because they cancelled my last one due to them moving, and now they are closed? How do I get my money back? Anyone know what I should do?

I went to my 3^rd appointment and the office has closed. No phone call or explaination to me a current client. I would really love to know the doctors name so I can track them down, but I never saw the doctor just techs. If anyone can help please post names of doctors or owners.

My previous review was for the previous owner and the manager and tech (Tara) who used to work there and who were in all respects awful. The new owner has been very apologetic about what happened then and he has gotten rid of the employees that I had problems with and offered to make up for what happened. I wasn’t able to take him up on his offer but I do appreciate his attitude.

Location is under new management and I was offered incentive to make me feel better about the business. While I declined the effort is appreciated and acknowledged therefore I am updating my previous review.

Terrible … terrible … terrible. I cannot even begin to explain how rude they are and how much I regret spending the money here. The tan tech is mean. She talks down to people and I think she likes to hurt people. They don’t believe in customer service. It is sad because I went to a different place and was given much more detailed information after I had started. (Such as 4 wks is not enough time between sessions). Please do your research and go somewhere else. Please!

These guys are not worth the discount. Try getting a call back from them if you have any questions or if there is any challenge with your treatment. Good luck! (Got V-​Beam and my skin was still sensitive/​reddish 4 weeks later.) Called on Monday and no call back from anyone the whole week, incl. Saturday. They only want your money, and are not Doctors or Nurses or any of that, they are techs. Well, a monkey could learn VBEAM but I now realize I don’t want one performing VBEAM on my face. But I pre-​paid $ 350 and will see if they send me «MY» money back. Renee, the lady up front got mad one day because I was 10 minutes late. 10 minutes?! REALLY? She has no patience for your condition or struggles, all she cares about is your MONEY, that’s it. Cold and fake. She would not even let me do my treatment with the tech, Kara; I had to reschedule days later. Kara was fine up until she did not return my call when things were not PERFECT with my treatment. I had struggles with recovery and had a question and NO CALL BACK FROM ANYONE IN THAT OFFICE. Would you spend $ 2k for 6 treatments when they will NOT return a phone call? I’d find a REAL DERMATOLOGIST for VBEAM. Pay the extra $ 1200 for 6 treatments and have the Doctor and/​or Staff actually call you back. PLUS, the Doctor actually is a Derm and actually knows his/​her stuff. I was never even told they were using a laser with a larger ‘head’ until after the treatment was FINISHED. Something I might have wanted to know before the treatment; so cold and unprofessional, did not explain ANYTHING regarding the machines, etc. I will never go back.

This place is OK. They have two techs for hair removal, one is awesome and thorough, the other one just zaps you a couple of times where she *thinks* you should have hair and calls it a day. The pricing is more up-​front than most places, which I appreciate. When you are done, your tech hovers around the receptionist like they are hatching an evil plan of world domination, which I don’t get – what are they trying to stop exactly? Fleeing a pre-​paid scene? Creepy but I’m over it.

Not a great experience. The staff was nice, and I actually ended up getting some treatments essentially for free. It’s kind of a mystery if if was an accounting error or pure pity that got me the free treatments, but either way the ultimate bottom line was, I gave them a bunch of money to essentially endure torture and experienced absolutely no benefit.
So, I hate shaving. I hate it. I had some money and instead of buying, oh, I don’t know, a trip to europe, two new iphones, that handgun I’d been wanting, rent for two and a half months, or any number of other things I should have bought, I decided to do away with shaving for good. I went in and they told me it would take around 5 – 6 treatments. So I got 6 treatments. Guys. It’s so painful. It’s fucking insane.
The more hair you have the more painful it is. On your face, if you’re a guy? It was a source of borderline panic in the days leading up to the appointment. I started making one of my friends drive me to the appointments so I could take vicodin beforehand. Even so I would be writhing on the table and have to stop the treatment at least once to recover from the pain. The first time I had to stop it five times. I can deal with a lot of pain, too.
And the results? It fucking destroys your skin for a good 3 – 4 days after the treatment. As in, embarrassed to go outside, looks horrible, why-​am-​i-​doing-​this. On the fourth day you suddenly start to look human again, on the fifth day you’re back to normal. About two days after that your skin looks great! Enjoy about a week and a half to two weeks of great skin and a reduced need to shave. Then if you don’t get a treatment the next month, the hair grows back, but fucked up and patchy that make parts of your skin way darker then others.
So you pretty much have to go back or you get to look like shit. I had six treatments. Then another. Then another. Then another. Five months after the last treatment, I have exactly the same amount of hair I did before enduring excruciating pain and paying them a huge sum of money. So, if you want to deal with a nice staff and PAY FOR YOUR OWN TORTURE, this place rocks.
Seriously though, I pretty much paid for my skin to look great two weeks out of the month and look absolutely awful and be in pain for the remaining time. And I paid a lot for it. I think the treatments fucked up my skin tone and I’d honestly consider suing them because the treatments had absolutely 0 positive effect… had I not signed the releases saying I can’t sue them for that exact thing before the first treatment.
Son of a bitch. Gay adventure completed, mission failure.

I looked into all the laser places in Portland area. As a recent transplant from the Midwest, I was shocked by the prices in CA, AZ and even OR. Way higher than in MI. But, the goal is quality, safety, efficiency. Premier isn’t fancy on the inside but the people are nice and they get the job done well. It’s also pretty easy to get there from downtown or from Lake O.
When you consider laser hair removal, look past the fancy exteriors/​interiors of the options to see that you’re getting what you pay for. I’ve already referred several people there by W-​O-​M, so far 1 is also going and she loves it as well… I think her husband will be an even bigger fan!

So I go to a spa with a friend from school. And she’s like «I see you have a (synonym for indigenous person of a large South American country)».
To which I can’t help but retort, «Hummpf. And I see you DON’T.» I mean, just because we’re both hooked up, that’s no reason to Yeti-​out.
Where’s the (current, ferret-​faced commander and chief of executive branch) confidence going to come from?
I don’t care what you do, but you better be doing SOMETHING. So why not laser?
Well I’ll tell you why —
1) The pain is immense. You know how like your brother would snap you with a rubber band? THAT. Only repeatedly. Like thousands of times, one after another. It’s an ocean of snaps and the waves just keep rolling in.
2) It doesn’t work. They tell you this and then they try to get you to buy the upgrade guarantee. So you’re like, «Heh hey… I’ve been to Best Buy. I know you never waste money on the upgrade guarantee.» Unless you’re from a Chinese Crested lineage, you’re gonna want to buy it.
3) You’re expected to arrive clean shaven for your zapping. This is good to take into consideration in terms of «accessibility» and «requests that could preclude future intimacy with your partner». I don’t make up the rules, I’m just delivering the essential data points here.
4) Without painting a scathingly awkward visual, let’s all meditate on this «accessibility» topic, but this time mix in a stranger wearing gloves, mask, goggles and high voltage laser gun. It’s a team effort and they WILL require your assistance. I never came to a happy helpful place with this task.
Premier’s prices are very competitive and they have specials, like «buy one (large patch of thick hair) get one (small patch of fairly innocuous hair free). I insisted on that PLUS a two year guarantee. I have the feeling you can negotiate better towards the end of the month.
Truly, my lower leg + underarm package was a good investment at $ 900. Just know that it only (kind of) works on dark hair against pale skin… the laser can’t «see» peach fuzz. There are other areas ($ 1100) that are what they will refer to as more «stubborn», mostly due to the laser getting confused by various pigmenta…
you know I’m going to stop now. Um… you can ping me an email if you want to know more. Serious inquiries only please. :)
Be brave. It hurts to be pretty.
Kitty P.

These guys are quick and efficient. I got there for my appointment and there was no delay. I filled out my paperwork and went straight in for (1) laser treatment for a couple of red spots on my cheek and (2) laser treatment to get rid of the uni-​brow. They were great.