Public Storage

Alyssa is AWESOME! She stayed after hours to make sure we were taken care of immediately! Not only were were they super fast, but amazing and SOOOOOO nice! They found us the next deal in town and then some! Thank you Public Storage and Alyssa for helping my family in our time of need!!!

Unit was broken into or lock picked. And select items taken during one month. Asked anger about video security but the only cameras are on the gate which seems useless to me. Several items stolen. Waiting for insurance adjuster to call. Sketchy area without adequate security.

I made my unit reservation online and then came in to the office to complete and pay for my reservation. I was greeted by Stephanie who worked with me on finalizing my rental. Stephanie was so helpful, patient, kind and thorough. She made the process easy, answered all my questions, and made sure I knew all about their facility and policies. I am very pleased with my experience at this location!

Love this location /​great customer service, friendly staff. I highly recommend this storage facility and will continue to use them in the future.

Seems worth reviewing this place considering most of the reviews appear to be fake. First, Public Storage as a company is really frustrating. The cost for renting a unit goes up every year by at least $ 10. There is no customer service. None. You book a unit online, sign the paperwork before you show up, and basically someone gives you keys. From then on, you are on your own. If you try calling the 1 – 800 number, the automated system will give you the runaround. I pressed the number for «more options» and was never given the chance to talk to a live person. It just transferred me to the location and then the phone rang and rang until a machine picked up and said they were on the other line with someone. LIES!
The place is creepy and dingy, like you’d expect from a storage unit in North Portland. I haven’t had a working light bulb in my unit for at least a year and a half. You have to be there when someone (which I think there is only one employee) is on the clock so you can borrow the changer pole — oh and I think you have to provide your own light bulb. I love carrying around light bulbs. Seems like a wasted opportunity to appease your customers, Public Storage.
Also, I have auto-​pay setup because they are real sticklers about late payments. I don’t remember exactly what kind of wiggle room they have, but I felt forced into signing up because I got dinged too many times with the late fees. They basically want to kick you out of your unit so they can rent it out at a higher price — check the website, you won’t find a unit for the same price as what you are currently paying. This fear of losing a «good deal» keeps me from leaving for another storage place.
So I have auto-​pay setup and only visit my unit before sundown — now what? Can I store all my DVDs, Christmas crap, and box fans like an American now?

Stephanie was awesome at expediting the rental process and very accommodating during the whole process! She had a great attitude and smiled the whole time!

Great customer service! Stephanie is really sweet. And great security. Although I moved out 2 days later, I didn’t receive any refund of sorts.

Stephaine was amazing with helping us close out our storage account. And was there every step of the way and gave great customer service.
Just put the letters on the outside of the building please.

This place is filthy and sketchy. The storage unit had holes on the door and the whole area wreaked like there was a dead body. If you have a storage unit on the second floor, good luck because the elevator doesn’t work 80 percent of the time. On top of that, the customer service here sucks and they don’t really reach out to you if there’s a problem. I would pay extra to store my stuff someplace else.

This place is extremely unsafe and dirty. I was there for 5 months and in that time i saw that the main security gate was broke for most of the time. Once you put in the security code, the motor that opened the gate was stripped out so you had to push the gate open manually. Once the gate is open it would not return closed because of the stripped motor. The gate would stay open all day. The employees park there cars just inside the gate so if you are bringing in/​out a big uhaul truck it is a tight fig to go around the car. Most of the time there is an old broke down white bronco that is inside the gate (in the way) that leaks oil and fluid all over the ground. There is a big oil stain on the asphalt from it. Once inside the compound, there is mold, leaves rocks screws nails and dog poop on the ground. I lost track of how many screws and nails i picked up so i wouldn’t get them in my tire. The space between the buildings never gets cleaned or picked up. The security doors to the individual buildings, would not shut properly. The doors were open all day and night. I saw 3 different doors like this. At one point the return spring that closed the door was broke so the door was wide open in the middle of winter and all night long. Once inside the building, you would see trash (tape, cigarettes, screws… ect) on the floor. The floors don’t get swept on a regular basis. I had to clean my unit before i could move my stuff in. My opinion is to find another storage unit, even if its farther away and more expensive.

The sole staffer working was excellent– knowledgeable and friendly. she also recognized other users who were returning to pay bills or access their units. She was able to concisely give a run-​down of both the positives and negatives of each available unit and was not afraid to do so, she was very honest in her appraisals and did not try to force us into a space that wasn’t appropriate for our needs.
Security seemed fine, accessibility was good.
There are 2 concerns:
1. Several of the upstairs units have severely canted ceilings, which limits not only overall space but also wall space, and yet these were not given discounts against other units of the same floor measurements.
2. The flooring in the «barn» area, especially on the second floor, is old dodgy wood that has gaps between the planks and sometimes bows under bodyweight. both of which are concerning for storing anything that weighs… well anything.