Rose City Urgent Care & Family Practice

What a treat this visit was. Seriously the gift that keeps on giving. I spent my New Year’s Eve afternoon here and should have known better when everyone in the lobby was complaining about a slew of things from them having no wifi, to a lady who couldn’t get a glass of water because both the receptionists were locked out of their computers while a patient was trying to pay his bill. There was no real questions about what was wrong with me or my medical history until I got in with the doctor. She then got that from me and didn’t seem to believe my tooth that needs a root canal was infected. She barely tapped on said tooth an prescribed me anti biotics. Said that because there was no «pocket» I was not in enough pain to warrant anything stronger than ibuprofen or Tylenol. I then called them two days into the antibiotics to tell them I was not only still in pain, but that I now had two swollen, hard lymph nodes that are sore and red. They treated me like pill seeking trash and told me «we don’t prescribe narcotics» and «we told you that at check in». They did not tell me this, and that wasn’t even my main reason for calling. I was calling because I was worried the infection was worsening instead of getting better. After this bang up job of customer service, I called my nurse advice line through my insurance, who told me I should go to ER within the hour because it sounds like the infection is getting worse. Now I am spending my Saturday night in the ER. seriously go anywhere but here. This is the worst service and the worst I’ve ever been treated by «medical professionals». If they would have listened to me in the first place about my symptoms they would have realized the severity of the infection.

Fairly awful experience. I saw the PA Trung and now I cannot get him to return my calls and my emails. (Makes the «Urgent Care» part of the title seem silly). I have wasted so much time calling this clinic– you have to wait on hold for 15 minutes just to leave a voicemail– why?
Once I got ahold of the PA by showing up in person at the clinic, he gave me the «you can change to another clinic if you’re not happy with our service» speech.
So I have to change clinics now. Nice.

My FNP is Ijeoma and she is a kind, intelligent, compassionate soul. I have nothing but good thoughts for her. The NE Halsey location has improved some since I became a patient of theirs. I have noticed a positive change in the front desk staff. They are, now, friendly and accommodating. I used to dread coming in because I felt that the women at the front desk were less than friendly. It’s never fun having to to go the doctor and it really does make a difference when you are greeted with kindness rather than annoyance or indifference. Thank you for being kind; I do know that your job can be difficult and sometimes tedious. I just want you to know that you do make a difference and you are appreciated.

This is a sad sad excuse for a medical office. Me and my boyfriend gave them so many opportunities to redeem themselves. IJeoma was a nice lady but I have a feeling she is overworked. I don’t really want to say anything bad about her because she was polite and did help us on a couple of thing but my boyfriend had been walking on a broken foot for months and she looked at it but never cared to X-​ray it. The rest of the staff forget about it. I’m not sure where they got their education or work ethics. They are very rude very misinformed very disorganized. We arrived for one appointment he checked in then 5 minutes later they told him he didn’t have an appointment and then told us 2 different dates of when next appointment is. They just sit there staring at each other like what do we do. Never seen anything like it. Was waiting in the lobby and the one lady told everyone no. Some guy came in having an allergic reaction mope can’t help. Lady showed up 30 seconds after her appointment time no can’t be seen. So unprofessional so rude. Does not feel like a medical office should feel like. And who ever is in charged should be very embarrassed and ashamed by the staff.

I’ve been seeing Dr Ejioma for over a year now and can’t say enough about how fantastic she is! Not only is she a thorough doctor but she’s also very kind and compassionate. I’ve appreciated how respectful the medical staff and receptionists are as well. Nothing but a good experience!

What a joke. I went in with what was pretty clearly a sprained foot and the PA I spoke with informed me that I had gout. No x-​rays, didn’t wait for my blood test to come back… just diagnosed me with gout and prescribed me some gout medicine. When I expressed skepticism about her diagnoses she doubled down and acted like I was wasting her time (and tried to insist that the gout medicine would work for a sprain). 4 days later my tests come back and what a surprise, I don’t have gout. Even the nurse who gave me my lab results acted like she understood what a joke this place is. Please don’t bother with this place. At the very least you’ll be wasting your time. You could end up with some medicine that you absolutely don’t need, or worse.

Patient beware! The clinic is run with minimum medical oversight. Most providers are either naturopaths or nurse practitioners. When I expressed my amazement on how a facility could call itself an urgent care and not have a working EKG machine, the ND on duty told me that since she was «not comfortable reading EKG,» they decided against buying one. I suppose they can immunize your child and handle some basic chronic care (DM, HTN). Asking for more than that would be unwise. I realize that the staff means well … but they simply do not know what they do not know. Remember: in Oregon, any NP or ND can hang a shingle and use the «urgent care» moniker!

This five star rating is solely because of Dr. Laura Mellick. She was engaging and professional while tending to my medical needs. She even called me back the next day because something looked suspicious. Thank you very, very much Dr. Mellick.
The facility as a whole, could use an overhaul. Dr. Mellick, however, is an absolute keeper.

These people do NOT care about you or your health. Everyone is extremely disorganized and never seems to know what’s going on. I was told by their nutritionist that I needed to bring my cholesterol down and then when I went back for bloodwork some time later to see if my dieting had made it better, they refused to, saying my charts said nothing about it. My doctor left and the new one I got is cold and rude. This is only a small portion of what I have had to deal with from these people. I am leaving immediately. This place is a horrendously unprofessional mad house.

Very disappointed in this place. Went there for approx 8 months…2 doctors quit and they had to reschedule my appts multiple times. When asked if they take my insurance I was told yes they did. Recently I found out they do not, and I will have to pay out of pocket… which in itself whatever. I’ve tried getting ahold of billing on multiple occasions to pay my bill in full… to then receive a collections notice… shady business practices…2 doctors quitting should have been red flags enough

1^st time I went for a blood draw I was told there was nobody there that could do it…
2^nd time I got a phone call to come another day
3^rd time I went in, I waited 25 minutes (listening to nurse jabber about stuff in office in plain earshot) and never came out to get my blood. The jabber wasn’t even medical…
so I left.
This is the st john’s branch.

I am giving two stars only because one star for a medical clinic would also be served up cold with malpractice paperwork.
I took my daughter here for about six months after we changed insurance carriers. I understand economic cut backs makes everyone’s life rough BUT:
It was a common occurrence to come in for an appointment to an empty clinic and still experience a 20+ minute wait.
The PA on staff I felt was demeaning and short with me on multiple visits. I would ask questions about my daughter’s development (she was nine months old when I first started asking) and would receive a brush off.
When my little girl was 11 months old we came in for immunizations (remind me to get to that story!). I wanted to again bring up my concerns regarding her like of gross motor skills. It was in my mind a 5 minute question. The PA/​doctor refused to see me and address my question as I wasn’t signed up for a «Wellness Visit.»
I was told to wait a month for a simple question.
Finally our insurance changed and the new doctor IMMEDIATELY addressed my concerns and referred me to a specialist.
When I told Rose City I was leaving the lady on the phone was real short with me and didn’t really want to accept my business leaving.
Going back to get a copy of my daughter’s shot record was like pulling teeth!
Never going back.