Stark’s Vacuums – Montavilla

My vacuum’s extension wand broke after 6 years of faithful service. I like my lift-​off vacuum and didn’t want to buy a new one, so I went to Stark’s in Montavilla for replacement wand. They didn’t have one in the store, but offered to order one and advised me it would be a week to 10 days before it came in. After 3 weeks and mountains of dust balls throughout the house, I called to check if the replacement wand had arrived at their store yet and unfortunately the order had been misplaced. The salesman offered to reorder the wand and after waiting another 2 weeks, it finally arrived.
To be fair, he gave me a 15% discount for «my inconvenience,» but 5 weeks to get a simple replacement part wasn’t acceptable. If I should need something replaced in the future, I’ll take my chances and order it directly from the company online.
PS.
I swear that dust balls breed in the night and given a chance will take over hardwood floors in a matter of days. Our puppy had fun playing with them though, and eventually, they had migrated to just about everywhere in our home. We’ve since bought him some chew toys and he seems to have forgotten the fun of romping around in accumulated dust and dog hair.

I took my vacuum to Starks when it wasn’t having great suction. They ordered a filter for me that it took 4 months to get in. There was no follow through from their staff so I had to continually be the one to call for an update. The same happened with a sewing machine I took in for service.

These folks went WAY out of their way to help us out. Beyond. Ok I admit it was related to a faulty new vacuum that we had just purchased there. But they broke ALL their own rules to impress us, and boy did they. It’s just I’m not much of a repeat customer, that is, until this vacuum really has to be retired, which better be about ten years from now!
But, I can steer all my peeps over to Stark’s to get their machines. And they can all be happy like me.

I went bought a vacuum here today and the salesman was very helpful and friendly, he even carried the vacuum to the car for me! they have vacuum cleaners at a variety of price ranges too. it was a great experience!

You know you’re all grown up when your idea of an exciting Sunday afternoon is browsing for, and purchasing, a fancy new vacuum cleaner. You know it double-​so when you are so super excited to get home and vacuum.
Yeah… right?
So we have a house that sports both hardwoods (on the main level), and carpet (stairs and finished basement). To date our sucking solution has been a cheapo Dirt Devil upright that we scored at Home Depot or some place like that. It did an OK job of vacuuming the basement carpet, and the hose attachment (you know I love ‘dem hose!) did a satisfactory job of getting into some of the cracks and crevices. But I just never felt like I was getting all of the dirt when I ran through it with the Devil. And when I tried to vacuum on the hardwoods with it, it would just kick dirt around. In short, it sucked, but it didn’t suck quite enough.
As I was standing on my stairs the other day, awkwardly trying to vacuum each carpeted step with an upright, I decided it was time to upgrade. I did my research online (like a good consumer) and picked some brands and price compared. Then, like a good Portlander, I took that information down to Stark’s to shop local.
There’s not a lot going on in a vacuum store on a Sunday afternoon at 4pm, so it was the perfect time for me to get some great info from the salesman on all sorts of different options. I ended up settling on the model I had researched online, and the price was pretty much comparable with most online sites (maybe just a bit more)… but then came the bonus — he offered me the floor model… for $ 100 off. And he threw in a refurbished accessory that I really wanted for 50% off the original price.
Bam.
They cleaned the floor model up all nice and blew it all out with compressed air. I scored a vacuum that I wanted plus an accessory that I needed and got the whole mess all assembled and under full 5 year warranty for less than I could have found online… by a long shot.
And then I went home and vacuumed. It sucked. In a great way.
Stark’s is a local shop, they’re going to be the ones to service the machine should I need to do so under warranty, and they stand behind the products they sell (or at least they say so). Having been in business since 1939, I can only guess that they’re not lying about those claims.
So I guess I’m officially an adult now. Ugh. Well, at least I have really clean floors now.