T-Mobile

Worst customer service ever. Run don’t walk from here. They blatantly lie to your face about contracts just to make a buck. I never write bad reviews but I feel I must today. They don’t stand by their employees word. Thank you manager Matt W for the lecture about how contracts and customer service works. If I could give them zero stars I would.

I just cancelled my cell phone service with T-​Mobile which has always sucked, but today was the last straw. I went to this office to figure out why I was charged various fees and deposits on my last bill. That took 30 minutes. When I bought a mobile wi-​fi device from them it took them over 90 minutes to set that up.
Just got a much cheaper plan through ATT across the street in about 7 minutes. I have had too spend way too much money and time with T-​Mobile.

Is this the T-​mobile inside the Mall 205 area? I have been trying to figure out their address and I am confused. I’ll write a review anyways.
So, I have experienced bad experience at some other T-​Mobile store before and I was really frustrated about it… I wasn’t sure if it was a good idea to go back to another T-​Mobile location, but my Aunt needed to transfer her old sim card information onto her new sim card, we decided to give it a try.
We walked in and it took them about 10min before someone greeted us when the store wasn’t even that busy… From the back of my head, I was like, «okay??? let’s get it over with as soon as possible and go.»
But, I was wrong. The rep. at the T-​Mobile called Vanessa was being very helpful and took while to deal with the new sim card problem, plus spending extra time and patient to teach my Aunt (who obviously doesn’t know how to use a smartphone) and repeated steps on how to check emails, send messages, etc etc over and over, over and over…
Vanessa is awesome!!! Thank you so much for your time, I know you were in a rush to meet someone up for lunch also… The attitude of Vanessa changed my mind on T-​Mobile customer service.