Terra Firma Foundation Systems

After we moved into our 1970’s home, we noticed that a few of our doorways were crooked and not shutting properly and our hallway floor was uneven. My husband called Terra Firma to set up an appointment for free estimate. Initially our appointment was about 6 weeks out (we called just after Portland metro area was slammed with inches of rain & flooding earlier this month), but Terra Firma called us twice after our initial appointment time and asked us if we wanted to move up our appointment… which we did both times (and this worked for us). Honestly, our friends/​family had told us that no estimate is ever free… so we were a little skeptical, but still optimistic based on their Unilocal reviews. Josh, from Terra Firma, came out yesterday morning and he was a great person to work with from start to finish! He was on time, listened to our concerms about the house and during his interior inspection he removed his shoes (we don’t wear shoes in our home and we didn’t mentioned anything to him about it, but he did anyways!) In the end, Josh told us that our issues were not foundation related (so out of scope for Terra Firma), but gave us some suggestions on how/​who to follow up with next. While Josh was taking measurements and walking aound the interior/​exterior of the house with my husband, I was watching our toddler, but at the end of his inspection, Josh offered to explain everything he discussed with my husband to me… wow, thanks! We’ll definitely call Terra Firma if we have any future issues and recommend them to family & friends! P. S., the estimate was free!

Terra Firma does excellent work with superb customer service. Don, the gentleman who initially came out to assess our property, was incredibly thorough — taking numerous measurements, shimmying around our crawlspace, drawing schematics, and then taking the time to walk us through everything in detail. When the initial proposal was far out our budget (the house needs a lot of work), Don spent 45 minutes on the phone — at 7pm, no less — breaking down the work and explaining ways we could tackle the project piece by piece.
We elected to begin by replacing our support posts for the front wall with smart jacks, installing new footings, and and adding additional support beams and jacks for the front porch. The day of the work (yes, it was all done in one day!), project lead Leo contacted us on his way to the job to inform us of his ETA. They were right on time, and his team took time to thoroughly walk the site with us before initiating work. Leo encouraged us to observe as they were leveling the jacks to ensure the floors were to our liking. When it was all done, they did a great job cleaning up after themselves, and briefed us on recommended next steps.
I really have nothing bad to say about Terra Firma. We found their prices comparable to other quotes — perhaps slightly higher — but their thoroughness and attention to detail left us with no regrets.

We have a 1910 Old Portland home. The basement has been a moist problem for the last 10 years or so. You can smell the damp air and my wife hates to keep anything down there as she thinks there’s mold in them thar regions.
We called a couple of places which specialize in this kind of work and chose TerraFirma based on the knowledge and professionalism of their sales rep Ryan Bothman. The other places although less expensive just seemed to say «ya ya» a lot and either didn’t understand the products they were selling or just didn’t listen to what I wanted accomplished.
When the work commenced the lead was friendly and very helpful. We had a full water management system installed with a sump pump and a De-​humidifier. They cleaned up after themselves very well and we are so very happy we went with TerraFirma.
Call them and ask for Ryan Bothman. You will be happy you did.
Great People, Great Products and Great service!

These folks are aces. You never really know about the heart of a business until something goes wrong. There were some unexpected/​unpredictable problems with waterproofing my basement. These folks went above and beyond to restore faith and fix the problem to my satisfaction without an ounce of attitude. To the contrary, they insisted on old school customer service and offered more than I was even asking to make it right. They care about their customers and their product. Halfway through the first rainy season and my basement is dry as the desert!

Recently bought a house that needed some slab jack work before closing. I had never heard of this process, but the technician who came out was very knowledgeable and took a lot of time explaining it all, measuring and walking me through the verbal proposal complete with video demonstrations of what would happen. Very, very impressive company with an international net work of engineers and researchers who share ideas and projects so everyone can learn because all projects are so different. For what they are proposing, extremely reasonable price as well. On part of the project he recommended something they could not do and didn’t try to pretend they could which I also appreciated.

We had our sump pump fail and ended up with almost a foot of water in our crawl space. Worked with Terra Firma and crew to get it cleaned up and a new sump pump installed. Terra Firma and crew really took the time and effort to ensure we were happy with the work they did. Really evident they take pride in their work and value a good reputation. Thank you!

I had a sump pump in my crawlspace when I purchased my 1960’s ranch… I thought it was good but soon learned it was causing more harm than good. Every time it came on it pumped dirt out from under the foundation. Terra Firma came in a replaced the equipment with a much more modern and comprehensive system and fixed the damage. On top of all this their pricing was lower than the other companies I had out.