The UPS Store

I find myself here often due to the severe inability to get my own shoe size right (at least Toms makes returns easy!), and my interactions have always been quick and efficient:
Me: «Hi, I just need to drop this off. I believe it’s all set.»
UPS Employee: «Yep, you’re good.»
Me: «KTHXBAI!!!»
Then again, my packages are always prepaid and good-​to-​go, so there’s really no need to dillydally here. I need a no-​nonsense experience (because I’m usually parked illegally), and that’s exactly what they provide. Can’t say they’re the friendliest folks in the world; I’ve never been greeted with a smile or a «Hey, how are you?» But, then again, our entire conversation is usually 20 syllables or less.
The only two issues I’ve ever had here is:
1) The parking, but this is a universal problem for the city of Portland.
2) Usually when I come in there’s no employee visible. I’ve waited anywhere from a few seconds to a few minutes for someone to come out from the back room. Again, this doesn’t really affect me since I’m usually just dropping something off that’s already ready to go (which, I suppose, I could just leave on the counter and bail; but I do like to see my packages go into someone else’s hands and not just assume that it will), but I could imagine anyone in a hurry might find this frustrating.

I was shocked to read michaels review after my experience at this ups store! It was literally the best mailing experience I’ve had. And I usually despise mailing packages because it’s always so confusing, such a long process, messy, expensive, and the most rude customer service. But not this time. Erik literally hand held me through the whole process/​did it for me. He was so nice and helpful, even when I called about finding parking.

After posting this review I received the following email from the owner «I also would like to caution you on being slanderis to me, my employees and my store, this I will not tolerate and I would do something about. You have the right to state the facts, but the name calling and bad mouthing are above what is acceptable.» In my mind, if you own a business and give poor service you should accept the consequences.