Trailhead Credit Union

I ended up with Trailhead Credit Union because I needed a car loan, and they offered me the best interest. Unfortunately it only went downhill from there. They lost my first payment, and I had to repay it, then they charged me a late fee for my second payment when it was actually five days earlier than the due date. They did fix that, however. And when I would call in to inquire about my account or to make a payment, NO ONE was on the same page. I would talk with someone and they would help me settle my problem, then someone else would call me the next day saying they would love to help me with the problem I already fixed the day before. This happened multiple times and was very confusing.
Right when I was about to refinance my car under someone else, I was placed with Jackie Miller. She was fabulous. She knew exactly what she was talking about and was able to help me with everything I needed and I go to her from now on. So if you get a loan with them, ask for Jackie!

I’m a little nervous being the first to review Trailhead Credit Union because now I feel like I’m opening up a secret about that one awesome place that you want to stay awesome.
I’ll be very upfront and admit that my primary reason for choosing to switch to Trailhead was their amazing 3% checking (up to $ 10k) offer. I may have not looked very thoroughly around, but I believe that was the highest in the Portland area. So big points to Trailhead for that.
In addition to that, everything else about the bank was great. My wife and I met with Abby who was very friendly and made the process of opening our accounts super duper easy. It was great to work with her.
After going to their online banking site I was impressed with the amount of features for a tiny credit union with just 2 branches. The design of the online site isn’t all that fancy, but all the features I needed are there. Similarly the android app looks like it has a wild west theme going for it, but again, everything that is needed is there and the app is quick and doesn’t lag.
All in all, this place gets the job done and I’m quite happy with having an account here.

Amazingly rude. Visited from out of town. Supposed to be a service center for other credit unions. Treated me like dirt. So much for customer service