Willamette Dental Group

Called, gave them my insurance info and was told it was good to go. Show up and again, gave them insurance and was told I was fully covered. After the appointment, after they gave me fluoride, they tell me that fluoride isn’t covered. Then my wife goes in and again is told we are fully covered and fluoride is actually covered on our plan and we’re good to go. Now, two weeks later, we’re getting bills from them because supposedly we don’t have insurance? They refuse to bill one insurance company, the other they say we aren’t covered by and too boot they tell me they never tell folks if they have insurance coverage or what the insurance covers, yet that’s exactly what they did not once, but four times!
Bait and switch tactics here and I will not only never use them again, but let everyone know the shoddy and underhanded billing practices they do at this dental group.

I have recently moved back to Portland, and it was time for my dental maintenance. I chose Willamette Dental Group because they cover a wide array of services, and the Weidler office location and hours are very convenient. I was very impressed with their modern office, friendly staff, and talented providers. Dr. Liu and her team went above and beyond to make sure I’m comfortable, and well taken care of. She is an excellent dentist, very professional, and really cares. The best part was finding out I didn’t have any cavities and no dental work was needed, I’m so excited! This is definitely going to be my permanent dental office, and will recommend it to family and friends.

Other than getting called back early I honestly felt disappointed with the team that treated me. I’m one of Dr. Liu patient, and I recently have an appointment with them to have a filling done. I felt that she did a slobby job along with her assistant. I have no connection with them what so ever, it’s like they were being forced to do their job. As I was waiting to get numb the assistant went next door to the hygienist and chitchat gossiping about her colleagues, and talks about her personal life, sounds like she’s a scam artist in the clinic getting help from her doc and everyone else, what a shame. I’m just another one of their patient, but this visit was annoying to me that I have to share. On the other hand, the team next to our room was so comforting to their patient who’s getting a tooth pulled. I look forward to switching doc.

I chose Willamette Dental because I am young, healthy and it is covered entirely by my employer. I’ve had them for almost 6 years, and have ignored some red flags because it’s cheap, but after my experience today I had to complain on the internet about it.
I’ve had cleanings every 6-​months for my entire life, until I started at Willamette. They told me it wasn’t necessary and that once a year was enough, and I listened because even though I have receding gums they’re the experts. However, I have noticed that over the past 5 years as my annual cleaning approaches I begin to have pain, sensitivity and bleeding especially near this one spot that the dentist told me to keep an eye on. So I called to see if I could schedule a check-​up and second cleaning which my benefits cover. The person on the phone told me that I could come in to see the dentist but not for a cleaning because I’m «not due for one until 2016.» Okay I get that sort of, but their delivery was so unbelievably rude they made me feel like I was putting them out by even asking such a question.
Here’s the kicker though, my appointment last year was on January 16^th and I called to get an appointment between December 14^th and the 21^st because I’ll be out of town for a while. If my math’s correct that’s 11 months instead of 12 between cleanings.
If you’re looking for dental insurance that won’t work around your schedule or let you use your benefits then Willamette is right for you. Come open enrollment you can bet I’ll be switching to another provider.

I recently switched to this clinic with new insurance from work and to follow my favorite hygienist, (a good one is hard to find). My son and I have seen AJ as our hygienist for the past 3 years. He really enjoys his job, is prevention oriented and cares about his patients. My son has ADHD and Aj has been very patient and learned how to accommodate him. He explains everything he does. I’ve always been happy with my cleanings, my teeth feel soooo good. The office staff has been friendly and Dr. Anthony is nice and energetic.

I agree with some of the reviewers about the annoyingness of Willamette Dental’s yearly cleaning policy, but I am writing a review about this dental practice, not a review of the insurance company. That said, if you have a healthy mouth and take care of it, you probably don’t need to come in more than once a year anyway and if you have a problem in the meantime, they will see you. Scheduling my appointment was easy and I was able to get in for my cleaning quickly. My appointments here are always on time and the staff has always been great. The hygienist, AJ, was fantastic. He was thorough, gentle, answered all my questions, and put me at ease. Dr. Even has been my dentist for the past few years and I’ve always been happy with him as well. Going to the dentist isn’t my favorite thing, but I’ve always been satisfied with this practice.

Today was my first visit at Willamette Dental. I switched insurances and had to leave my very trustworthy dentist. I had a great experience. I felt that AJ, my hygienist, was very thorough and educational and Dr. Anthony was very interested in preventative care, which I am all about. I am high risk for cavities and currently have 2 new ones. I am thankful that I am able to get these taken care of within a week, no wait. Also, Dr. Anthony prescribed me a high fluoride/​mineral toothpaste to use to prevent future cavities. I am left with a feeling that I will be well taken care of. Thank you for the great first visit!
Second visit was for a cavity filling and a sealant. Dr. Anthony was great! My total visit was under an hour! She even took the time to fix an imperfection I had concerns about on my front tooth, a groove that had stained. I am so impressed with my care so far. I even have a 3 month appt just to make sure no future cavities are forming. I am grateful!

Avoid Mei the hygienist she’s judgmental & pretty rude. Plus she talks about your business loud where everyone else can hear.
Dr Chen has been very nice & takes time to explain.

They only clean your teeth once a year, and this year I had to call them after 14 months because they didn’t bother to contact me about my annual appointment, I’ve had to have surgery twice because of a simple accident (I got hit in the mouth), and they guilt trip me every time that they see it. I’m getting really tired of them trying to shame me for a simple accident that happened to mess up my front teeth– I assure you, Mr. & Ms. dental experts, I also would like it if that hadn’t happened. That’s why they’re called accidents.

I only go here because I’m bounded by insurance. But had I known how horrible this place was, I would have taken the possibility of a cavity instead.
First off, the front desk people are some of the rudest people you will ever meet. Upon walking into the office, they asked if I had a parent or guardian to sign my forms. (I’ll let that slide as that will be in my favor when I’m older). But then they threw a fit because I was previously seen at a different location in Seattle. According to the front desk people, it made their job difficult because they had to then track down my file. I was told that I am only able to go to ONE location. I guess Willamette Dental doesn’t allow a person to move! Furthermore, they couldn’t process my second insurance to the point where I just gave up and paid the co-​pay out of pocket to put all of us out of misery!
Unfortunately, the dental hygienist wasn’t any better. She was rough and missed my teeth quite a bit during my cleaning. She even poked and scraped my gums so badly that it bled for the good rest of the day!
Even more unfortunate was my dentist. Apparently my teeth were «perfect» and I am a «dentist’s» dreams because she had her little utensil in my mouth for less than 30 seconds. No joke, she stuck that thing to the right and looked, moved it to the left and looked and said the above mentioned. Not a dentist, but I don’t think that’s adequate time to make a call. She didn’t even have time to ask me how old I was and what I do like the standard line dentists use on everyone.
Lastly, for dealing with fools who can’t process paperwork and insurance, having my gums bleeding all day, and not even a minute with the dentist, they charged my insurance over 600 dollars for what was an «annual» check up.

Two days ago I had a tooth pulled due to the egregious neglect of Willamette Dental. My husband and i decided to use Willamette Dental insurance even though I had experienced difficulties with them several years ago when I had Willamette Dental insurance for my daughter. Willamette Dental kept temporarily fixing a filling, without ever giving her permanent work… eventually I has to pay out of pocket to an outside dental provider to have her teeth properly fixed. I thought that perhaps Willamette Dental had changed their ways and had improved, so I agreed to give them a try.
We got the insurance, and I immediately made an appointment as I was experiencing intermittent pain from what I believed to be a crack in my tooth. After some preliminary poking around by the dental assistant (by the way, their dental assistants were very kind and professional) the dentist came in, I told her that I was experiencing pain in a tooth which I believed had a crack. The Dentist said, «Nope, no crack». Me: «Are you sure, because it’s very painful and wakes me up at night». Dentist, «No, no crack… what are you taking for the pain»? Me: «Ibuprofen». Dentist, «Keep taking it, see you in six months», and that was it! Additionally, the dentist had the audacity to harshly reprimand the dental assistant in front me; poor form, very unprofessional. I later called to make another appointment to say the problem had worsened, and the person setting the appointment kept trying discount the relevance of the issue. Also, I will add, that some family members got some work with them, and the work eventually disintegrated after six months.
Fortunately, I was lucky enough to switch dental insurance. When I saw the new dentist at Kaiser, even before looking in my mouth he asked three questions and determined what the problem was, and then confirmed that there was indeed a crack in my tooth, and that crack has caused the tooth to rot down to the roots. Do not use Willamette Dental, get other dental insurance! Generally, they are not providers of good care, they don’t seem to consider the patient important, and I can only surmise that money is more important that good service. They could have saved my tooth, but ignored everything I had to say and demonstrated incompetence instead.

had to go here b/​c my insurance told me to. had a great experience! friendly staff, they cleaned the heck out of my teeth, top-​notch technology… good place. nothing to complain about. oh, except i wish there were posters on the wall/​ceiling so i could stare at something while i’m getting my teeth scraped with a sharp object. other than that it was good, though.