C & C Carpet Care

I had a great experience with this company. It is a nice local family company with reliable service. I found them to be very honest and friendly. I even learned a lot from them while they were here! If I come back to the area I would use them again!

This company is absolutely awful! What is worse is that the person I dealt with during my carpet cleaning experience was the owner, Scott. This company has contracts with a few property management companies, so if there is another option you can use please do. The reason I used this company was because he cleaned the carpet before we moved in & the carpets were in really bad shape, which I clearly noted on my check in sheet. The first reason I hired Scott to clean the carpets was that he was on a list of «approved» companies I was allowed to use. The second reason was because he was familiar with how horrible the carpets were when we moved in. So naturally I assumed he would have some recollection of which stains were already there that he wasn’t able to remove when he cleaned them before we moved in.
When he showed up to clean our carpets before our move out he said «of course he remembered this place because he spent «several hours cleaning the carpets before we moved in». However, he then proceeded to argue with me about stains that were already on the carpet when we moved in. I had my original check in sheet & I showed him that I had written down the stains that were already there prior to moving in. Even though he was looking at the check in sheet I had filled out 2 years ago when we moved in, he still said the stains I had written down were my fault. There were 2 stains that I said I was responsible for & that I would pay to remove those stains. He informed me that those 2 stains would cost $ 30 to remove & if he couldn’t get them out, then he wouldn’t charge me for them. When he left my house he said that he was unable to remove any stains & that I just owed him $ 185, the cost to clean the whole house without removing any stains, which I paid that day.
A couple weeks later when I received my deposit from the property management company, there was an additional bill from C & C Carpet Care for $ 150. When I called Scott to ask him why I was charged a total of $ 335, he said he went back to the house after I left to remove the stains. I asked him why he told me he couldn’t remove the stains while I was there & how did the bill get that high since he originally told me that it would cost $ 30 to remove the stains that we discussed. He had the nerve to say that «after he cleaned the carpet more stains appeared». Really??? I’ve never heard of stains appearing AFTER a carpet is cleaned. During our conversation he called me «confused & misguided» & was literally yelling at me. He even admitted that he said the 2 stains we discussed would be $ 30 to remove. He stated the I was charged an additional $ 150 because more stains appeared after he cleaned the carpet. We left the house at the same time so even if that was possible, which it’s not, how would he know? He was always planning on going back to the house when I wasn’t there so he could grossly over charge me.
A couple days later I actually went back to the house and spoke to the new tenants. They were nice enough to allow me into their home to take pictures of the carpet. Guess what… the original stains were still there & there were no extra stains that «appeared» spontaneously. I have these pictures with a newspaper in them so the date can be verified. I also have photos of the carpet before we moved in showing the stains & after the carpet was cleaned once we moved out. So not only was I charged for stains that I didn’t create, but I was charged for stains that he never even removed.
This man is not an honest business man. Please use caution & explore any other options you have to get your carpets cleaned. We are a military family so naturally we move often & I’ve never had such a horrible experience with a carpet cleaning company. We take very good care of the houses we rent because 1. We have to live there & enjoy living in a clean environment and 2. We have owned & rented our own property before. So I know what it’s like to be a landlord as well. I hope that by writing about my experience that I can save someone else the nightmare of dealing with this company.