VIP Tires & Service

HIGHLIGHT of REVIEW: Not 1 but 2 guys worked on my car so I could get the extra maintenance items done on my car to make a meeting on time to see my friend! Wow!
This is not my first rodeo for car service/​maintenance and this level of service means a lot when time is money and car stuff can be expensive.
Please note I lucked out coming in on a quiet Sunday. And yes! They are open Sunday when many places are not.
Good price for a full synthetic oil change! They’re price was better than Valvoline who I went to last time but for almost the same price I could get full synthetic which lasts an extra 2,000 miles!
And a nice bonus was the guy showed me the car fax report on my car so I could see that despite my memory I do keep up on top of the car’s maintenance and health. They can’t print the reports but he could show me the report on the screen.

Each time I have gone to VIP Auto, the staff has been extraordinarily helpful. This is especially important to me as I am not mechanically inclined or auto savvy so I rely on them for honesty and integrity.
From needing windshield wipers replaced, new headlight bulbs installed, tire recommendations, and other auto maintenance, the price & service has been excellent. Today was my 4 th or 5 th visit over the last 10 years; again I was treated respectfully & with kindness. Arthur took the time to show me how to install the headlight bulbs and was very patient and personable. I am grateful for his professionalism and definitely recommend the store for your auto needs.

VIP is awesome! I showed up just before closing for a vehicle inspection. The mechanic had just clocked out and was about to leave. The manager asked him if he would inspect my car and he decided to clock back in and take care of me. Wow! Talk about customer service. Both Faviano and Chris were great for servicing me at that late time in the day. I have been a client for many years and will continue to be for many more! Thx guys for the wonderful service and late day rescue!

I called them at 5:30 last night (they close at 6) as I was driving by, when I realized my tire wasn’t just soft, it was flat. They took me right away, tried to repair it, and put on my spare when they couldn’t. And they didn’t charge me. I was facing Thanksgiving travel AND a snowstorm, so I was desperate! They did not have the tire I needed, or I would have bought from them right then and there. But they got me all set to go home, and I was able take care of things the next day. My heroes!

I recently showed up to VIP for Service. There was only one man there between the shop and the garage… He was very nice, but the whole experience was unsettling. I felt bad for the man.

I would have given them no stars if I could. After my great experience with them before, I am really disappointed with them. DO NOT go to VIP tire (aka OReillys Auto Parts) in Portsmouth. I had new tires and a lifetime alignment done there. Last year I took it in for an alignment and they suddenly found all sorts of things «wrong» with my front end and said that canceled the lifetime alignment, but they rotated my tires for me, then tried to tell me my transmission needed to be flushed. When I took my car to my regular mechanic the next day, he said there was nothing wrong with my front end at all. And he did a test on my transmission fluid and laughed — it was clear as a bell. Last week one of my hubcaps came off and thank goodness my husband heard it and we stopped and he got it. When he went to put it back on, there was no hubcap locking tool with my spare tire (where it usually is), which means VIP never put it back when they rotated my tires. I called them and they said they had it. We went there yesterday and it was the wrong one and they claimed they never would have gone through my car without my permission to use it. I call BS. If you don’t have the hubcap locking tool in your arsenal of tools, of course you would use the one provided in the car you’re working on (they claimed they would have «gently» used some pliers — really? You just said that to a customer?). Did they do anything? No. I called the local parts store I usually order from and thankfully the part was only $ 7.95, but I will never go back to VIP again and do not recommend them to anyone. They should have offered to replace the tool as a good faith gesture to keep a customer.

Cane in for 2 tires looks like the name has changed but the help seemed good but some of the changes seemed a bit hard to deal with but all things considered I’d go back and hopefully they will have things figured out