Our 46 inch Samsung went bad — it just made a clicking sound and wouldn’t turn on. Googling turned up what I thought was the problem, but not with our particular model. Called Universal and got a call back right away. He came out that night, diagnosed the problem, and back the next day. TV back on the wall and good as new, and a very reasonable price. Extra bonus: super polite, took his shoes off, and cleaned up and put everything away after.