We fired them for routine Internet failure. I’m geek enough to have proven despite paying for 50 mbps we received mosly 2 – 3 or we were just down. They came out twice to ‘fix’ it and both times it worked for about a day. In the end they had me unplugging both power and the cable from the cable modem routinely to restore service. So, bought out the security contract and Verizon delivers flawless 100 Mbps today. Just one question though, which Comcast will not answer: if the security system needs an Internet connection, and the Comcast service isn’t working, why am I paying for monitoring again?
Al T.
Évaluation du lieu : 1 Temple, PA
If darth vador did business he would be the CEO of COMCAST. The dark star would be there corp headquaters.
Dianne C.
Évaluation du lieu : 2 Pottstown, PA
First, Comcast is OK for cable service. It does not go down often and the picture is good. The service department has always been helpful to me. But today, I needed to change the credit card number that they auto –bill me. I don’t think I was speaking to someone in the United States, maybe India. My credit card was compromised, I had updated four other accounts with no problem. The other companies said it would take a few days for the update to kick in. But not Comcast, this poor girl had the job of telling me that it would take 45 Business Days for my account to update. And we all know that 45 business days means almost 9 weeks. She told me over and over again how I could pay my bill in the mean time. This was not her fault but Comcast will never win my vote for being customer oriented.
Erik A.
Évaluation du lieu : 4 Gilbertsville, PA
This has been the easiest, best service from Comcast I’ve ever experienced. Extremely easy to change service and the CSR was very friendly and helpful. Overall a very positive experience!