Pep Boys Auto Parts & Service

So, I’ve been sitting her for 40 mins waiting for an oil change when I glance out to the lot and see that my car is still sitting where I parked it. I made an appointment, so waiting 40 mins to even get my car worked on is absurd. If I hadn’t said anything who knows how long is be waiting. Now I see why they have so many bad reviews.

I will never go to this Pep Boys (or any other Pep Boys) again. I took my car in for what I thought would be a simple check engine light diagnostic and state inspection. They came back with a laundry list of items wrong with my car and said it would take $ 4,400 in repairs for it to pass inspection. I then took my car to another shop for a 2^nd opinion and was able to get the necessary repairs and inspection done for $ 588! I truly feel like Pep Boys tried to take advantage of me because I brought my car in for inspection at the end of the month with my check engine light on (and I am a woman). I highly recommend taking your business elsewhere!

I’ve been consistently satisfied with the service I received at Pep Boys on Shoemaker Road. I’m particularly happy with the service I received during May 2013 from Zach and from JoJo at the service counter. I recommend them for your automotive needs.

Didn’t find what I was after, but they do have quite a bit of stuff in here. In addition to all the automotive parts and supplies stuff, they also had accessories like cell phone holders, organizers, etc. After walking around a bit and not finding what I came in here for, I reached out to an employee just to verify they didn’t have what I was looking for. It was a bit tough to find someone to help me, but I ultimately found a free cashier and asked him. Overall, I was pleasantly surprised at the amount of stuff in here as compared to say an AutoZone.

The management has poor customer service skills; it starts with the leadership and she is very nasty. I go there due to the fact that it is convenient, but am hopeful that another automotive service option will be built in the area soon.

I will not use there shop, I’ve seen them take advantage of customer not knowing what need or not need. I’ve seen and heard people complain about waiting for hours for simple repairs or services. I’ve tried there lifetime brakes which are junk (when thru two set in a year), each time replaced with no problem, but thankful I was doing the install not a paying a shop to keep doing it. Finally I upgraded to a non-​lifetime premium brand and had not trouble for 5 year. I only go there for detailing supplies if need in a pinch.

I absolutely dread giving this Pepboys business. I keep giving them chances to redeem themselves but i’m almost always disappointed. They spend a lot of money marketing what the deals and sales are but in the end there’s always some other charge they get you for that negates any kind of possible savings. The work is never done in a timely matter, even with simple and easy tasks.
I brought in my flat tire that needed a repair, a service they said would be free for rewards members. Which it was, what they don’t tell you that you still need to pay $ 15 for the tire balance. After dropping off the tired and being told it would take an hour to fix, I had to call the shop myself an hour and half later to check the status. They told me they were done with the repair and didn’t have time to install the tire for me; I could take just the tire and install it myself or I could come back in the morning. I elected to come back since I wanted to get my tired rotated. I came back the following morning and waited another hour to have my tires rotated. I stood in the waiting room watching the mechanic walk around talk to random people who passed by and basically waste both our times. With the resources he had available, the tire rotation should have taken 15 mins max.
Jump to a few days later when I actually have a chance to drive my car on the highway, my steering wheel is a shaky mess. I can only imagine that my tire did not even get balanced correctly. When I called the store to explain what happened, the person on the phone, «Bill» told me to bring in my vehicle so I may pay to have the rest of my tires balanced as well; because some how it’s my fault. My vehicle drove fine even with the spare before doing business with them.
As a side note, Bradley’s Tire charge only $ 7.50 for a tire balance.