Dutchess Chrysler Jeep Dodge

Brought my sprinter van in for repairs needed $ 1800 worth of engine sensors. OK Also needed $ 800 for brakes and $ 500 for exhaust. Advised would get brakes done in a couple weeks when I could afford additional repairs. Was advised my brakes where metal on metal. Took my van to my local mechanic for brakes b cause it is closer to Newburgh. My mechanic advised I still had 75% of my brakes left and brake sensor was disconnected. Charged me $ 48 to repair sensor. What happened to honest business? Still waiting for a call back from manager after I was told they would call. Never happened. Why must people take advantage and put profits before honesty. Disgusted

Brought my truck to Dutchess Dodge on 9/​21, engine was not running transmission overheated. They go through for PCM’s and then service my transmission. Then they tell me that the transmission is shot and I need to replace it. They replace the transmission and then give me a bill of $ 4700 and change. When I questioned the bill I go through it and find out they overcharge me by about $ 400. They give me back the vehicle and I have a white on the inside of the vehicle Flushing. I go back I need tell me all what you patch they have to put into the PCM. Then I have a vibration coming on the stairwell shall I go to Mavis where I bought my tires and have it checked. They tell me to bring it back to the people who did the transmission because it’s something internal to the transmission. I bring it back and got your stodge replaces a mount. They give me back the vehicle and tell me all this fixed however it still vibrates I bring it back they didn’t tell me it’s internal to the transmission the torque converter. They give me alone with no spare tire I know fuel. I bring it back again because I have a check engine light on the engine. They then tell me it’s fixed. They give me the vehicle I check it out the check engine light comes on again at this point they reset the check engine light and tell me goodbye. I complain and tell him that they I brought the engine in it wasn’t running they say it’s running now however I say it’s running like like poop. They tell me sorry about that but it’s running. I got so disgusted I brought it to my local mechanic let him fix it. Five Star fixed my check engine light but they tell my it does not shift the way it should. Well I brought it back to dodge once again ¹¹⁄₁₃. It’s now ¹¹⁄₂₀. I just received call from dutchess dodge telling me the problem is now the valve body in the transmission and it is on order. Still waiting to get truck back once again to see what else they f?@$ed up. It’s now ¹¹⁄₂₃ I get call it’s fixed. Well it’s back again trams will not down shift from high gear when driving except if I press hard on gas peddle. Well I bring truck right back now the day they are going to replace the transmission again. They give me my truck once again. Manager tells me he drive it for 10 miles with no problem. I take truck key. Won’t start, have to giggle shifter. Neutral switch out of adjustment. I leave dealership. Not even 2 minutes overdrive had problem. It’s back to the dealer once again. I call next day, manager tells me switch fixed but the tough converter needs to burn in so they want to drive it around for a while. I worked at a transmission shop and that’s BS. I call dealership and want to talk to owner. I’m told he left for the day. Well o go there and I see owner talking to some people on showroom floor and question him. He says he was gone for the day but returned and he didn’t know anything about this and being Friday I’ll have to wait till Monday for some answers. It’s now ¹²⁄₀₄. So far only 2 and ½ months. Maybe I’ll have it for Christmas. But more like next year.

After doing $ 923 dollars on a «tune up» the check engine light stayed on. Oh it’s a head gasket?
Had I known I wouldn’t have had the tune up.

I cannot express enough how happy we are with the service we received at this dealership. From start to finish Andre was there to explain everything and ensure we were getting a great deal. We needed a little extra help getting all of the necessary paperwork squared away and everyone we worked with went above and beyond to ensure we were well taken care of.
Andre was so accommodating he even came back after he had left for the day so he could help us. He took the time to explain every aspect of the purchase and walked us through everything.
Thank you to everyone at Dutchess Jeep for making this such an enjoyable experience! We will definitely be back for all our future car purchases.

There is nothing I am enjoying about this review. But it is important anyone, but especially females be told. Do not ever even think about buying a car from these people. They lie straight to your face, telling you to ignore what is on paper, then change the numbers on you, tell you that what your bank told you IS WRONG, checked your credit score even before AND after you tell them not to, refuse to show you their breakdown after they add 2500.00 more to the total value of your car and push another lender with that higher amount of sale AND interest. You are spoken down to, as if you were a ditzy, mindless individual. You are forced to sign «forms» that are copies of copies with unintelligible jargon printed on it– then find out it is NOT what they told you it is. They BROKE NYS LAW and deposited a check before the 72 hour contract hold LAW (I cancelled the sale 23 hours after putting a down payment). Forcing me to put a stop-​payment on my check because they ignored my request to cancel my sale– then called me to tell me I would have to wait until my check cleared and for them to issue a refund check AFTER I told them to not contact me again. All of this is documented in emails, including the owner talking to me about a DIFFERENT car that he thought I was buying, and accusing me of «misunderstanding» the lies his finance manager growled at me in person and on the phone. There was NO ATTEMPT at any apology or documenting how their final numbers were so different from mine. They just expected me to keep signing and committing on blind faith. All I am writing is true and factual. I will also be contacting government agencies and reporting their deceptive practices. don’t go there, especially if you are female and don’t like being spoken down to. I cannot stress this enough.

Over the past few years, my parents had been buying theirs cars from this dealership. With the exception of a few defects in the cars themselves, our purchases were okay transactions. We were very satisfied with the dealership staff along with their line of cars-​new and used. Although their lineup of new cars being shown near street doesn’t look like much, their dealership is huge, when you figure they have other cars in a lot out in back that makes the portion of cars out front look tiny. They tried to make us satisfied with their purchase in every which way, and we got two great used car deals out of it. We would definitely recommend this business for service or purchases of cars. The problems these cars had were merely covered under warranty issues (that could have been pricey had they not been), and that’s perfectly okay with us.