Foam & Wash Oil Change Express

I have used this location for 10 years. This is my second horrible experience in a row and I’m afraid I may never return. Arrived to foam and wash with one car in the bay. I needed oil change, tire rotation and inspection. Took 2 hours… last time took 2.5 hours without the inspection! Upon pulling up I asked them nor to overfill my tires as the always do. Eventually I go to check out and the tell me they filled my tires to 40 psi when they’re supposed to be at 33 psi… And it’s summer! Safety issue! My tires could have blown when I was on the highway as they warmed up. Then I decided to use the car wash today, thankfully, because apparently they were supposed to give me a loyalty card that has the car wash on it… nope. Poor guy had to run over and confirm that I just paid for an oil change. Then I notice my return sticker was 2500 miles off. Then I leave and notice that the inspection guy was too lazy to clean off the old glue before applying the new sticker. Had to go back. So now than you foam and wash fit eating another 2.5 hours of my day. The manager offered me a soda for my troubles. A free car wash would have been a better gesture for next visit. The service has really gone downhill! Gonna try another place next time!

We were having our car serviced at the nearby Subaru dealer and asked the dealer if they had any products to get a substance off of our car that had been left on it in a parking garage. We had tried putting the car through a car wash a couple of times without success and the Subaru dealer suggested that we go to Foam & Wash to see if they had any ideas for getting this substance off of the car.
We parked in the front of the Foam and Wash and went to the office to see if they sold any cleaning products. We were met by the manager Mark Santivenere who asked us what we were looking for and we explained our substance issue to him. Mark suggested that he come out front to the parking area and take a look at the car. Mark came right out and took a look at the car and then to our surprise offered us a free car wash to see if his equipment could get the stuff off of the car. (I think he took it as a challenge of some sort).
While the substance did not come off, Mark’s generous and magnamimous offer made a loyal customer out of us. He suggested that we go to another Foam & Wash that has a detail shop to see if they had any ideas (which we have not yet done.)
Although we left Foam & Wash without a clear car, we felt the attention given to us and the treatment was far and above what I would have expected and I will certainly be back.

I went for an oil change which they did ok. The guy comes out and tells me that I need an antifreeze flush. He says,“because of the mileage.” I asked, «what did it tested at?» He say, «because of the mileage.» I again what did it test at? He says, «we’ll I didn’t actually test it, but I can.»
He comes out with a tester and tells me my antifreeze is flat. It has no antifreeze protection at all. This seems odd to me so I thank him and say I will do it next time.
I drove to Walmart and bought a $ 4.00 tester. My antifreeze is good to –30 below. They were just lying to up sell an $ 89 antifreeze job.

Car wash is great, service and management is not. Garaged my car for the winter, cancelled my monthly subscription for the season. But then was billed again for another month. They would not refund me. They offered a «free» month but only after I purchased another subscription.
Absolutely terrible customer service. Made me pay for their negligence. Will purchase one more month for $ 30 to receive my «month credit», then will no longer use their services again. Such a shame.

Just know exactly what you want when you get there.
Not being a total automotive moron, I keep my cars in good repair, I understand basic maintenance and I carry it out. Thus, when getting an oil change at Foam & Wash, I can decline their upsell tactics with confidence.
When you include the free carwash, they are making very little profit on just an oil change, so it behooves them to sell you a $ 30 pair of windshield wipers, or perform a $ 200 «fuel system flush» because your car «has high mileage.»
They don’t lie, but it’s all about a hard sell. Just keep that in mind, and you’ll get a bargain.

I like to do things myself to save a few $
When I added the cost of the oil, filter, time to get everything and perform the oil change, properly dispose of the waste oil, laundry, ruining a bunch of clothes, oil stains on the driveway, scrapes, burns, smelly hands, and the real possibility the car will slip off the jack and kill me; I am just letting someone else do it.
These folks are generally fast and friendly. Never had any trouble here. The waiting area is attached to a Mobil «On the Run» gas station so boredom snacks are not a problem. Wednesdays are «wacky» with $ 5 off, includes a free drink while you wait, and a basic carwash good anytime.
They do try to upsell you to service your transmission fluid, flush a bunch of things I assume need flushing from time to time, shine your valve stems, rotate your gas cap, whatever; hey they gotta make a buck while it’s on the lift.