Macy’s

Online order pickup major failure. Never Recieved an email or text that a watch was ready. Thry claim it should be under 4 hours… i waited 6 hours and then went to the Poughkeepsie Galleria Macys. They have an «online order pickup desk» with no employees… I waited 10 minutes and couldn’t find an employee to help me…, then you go into the «executive office» where your told to go to «girls» department where you wait in line only to find out they can’t help you without a pickup # — that i should have received by text. So I went to the watch department and they told me the they didn’t have that watch in stock… really because I ordered it. Then they found one that was a return and has clearly been used for a week or two… she tells me to make sure it works… REALLY, MAKE SURE IT WORKS?!? That’s your job. Anyhow, I had to leave the store and will deal with it over the phone.
Bottom line — your better off ordering online for delivery, these stores will irritate you to no end… They have a lot of work to do with online order pickup and staff training… And corporate logistics to make this system worth it… let’s say they actually had the watch… I could have went to that department, waited in line for 45 minutes and still been out quicker than I was today.
Why do I like online order delivery? Because I’m easy, don’t have stupid questions or problems and dont have time or patience to wait behind people that do. I like to be in and out within a minute or two… and Macy’s wasted an hour of my time. Your playing games with people’s time. Want to learn about a good online ordering system, check out how Home Depot does it. I can place an order on my smartphone and it’s ready within 30 minutes at the front door online order pickup, that was my expectation here and you guys blew it miserably.

This review is specifically for the handbags section of the store. I haven’t shopped in the other parts of this place in a while so I can’t speak for how they are in the last 3 – 4 years, but I made a purchase recently in this department and I was dissatisfied with the service I received from the staff.
I will start out with saying I’ve lived in Poughkeepsie for the majority of my life, and I have been coming to Macy’s (used to be Filene’s) pretty much all my life so they have had my business for a long time. I came to the handbag section looking for a wallet/​purse, and a sales associate helped me locate a pretty perfect one and clued me in on a discount coming up the next week — she was great, and her selection was extremely helpful and I ended up coming back later in the week to reserve the item.
It was the second visit that was unsatisfactory. I had a different sales associate named Linda who was highly brusque and rude when I asked to see the same item, even though I had the barcode and model name ready, and when I asked if I could reserve it (I was repeatedly asked «so you’re saying you want to pre-​sale it» as if I didn’t know English, without explaining the actual terms and conditions of pre-​sale until I actually asked her to explain what this entails so I can actually decide whether I want to do that or not). All the terms and conditions of whatever «pre-​sale» was defined as was explained very impatiently, even though there was nobody else to be waiting on and it was a slow time of a weekday. When my mother asked a question about the discount, we were met with a very unfriendly attitude and a lack of patience for understanding her English, which is slower but absolutely no reason to give us less than satisfactory customer service. Instead of being happy with my new purchase, I’m just annoyed that someone talked to my mother that way when we’re here spending our hard-​earned money and giving our business.
Honestly, if I wasn’t standing there already and wasting time getting steamed at this place, I wouldn’t have paid to make an expensive purchase with this sales associate to add to her selling record — the same item was also offered at the same discount with multiple other vendors online, so the deal was not really unique aside from being on at the right time. Will not be returning to buy items in this department.

The perfume section sales people are great. I was looking for a gift for my wife for mother’s day and the staff showed me several options to pick from. I was very happy with customer service.

This store is crashing… Going downhill. Nasty employees. Missed my old buddy who used to help me.

one of my favorite macy’s aside from orange county, and rockland county, although a person did sell me sapphire and said they were diamonds, aling with a 90 dollar service plan; who does that? a service plan fir sapphire? thank goodness zales tested the IAMONDS, and the were returned and exchanged … great sales pppl in cosmetics, not mac… but all other cosmetics and perfumes.

Excellent customer service in the Woman’s Department (at the register.)
I was buying 2 blazers that were on clearance. When I got up to the register I realized I left my coupons at home. I asked the cashier if I could bring my receipt back for a price adjustment but she saw I was paying with my Macy’s acct and told me she would just give me the coupon. After she started to ring up my order she said she would give me a better coupon than what I have at home (which was 20% off)… She gave me the ‘$ 10 off a $ 30 purchase’ coupon AND since I had 2 blazers over $ 30, she rang them in two separate transactions. So in total she saved me $ 20. Needless to say I was very grateful for what she did.
I wish every store serviced their customers like this.

I was looking for specific types of items, such as men’s clothing and kitchen stuff, and I noticed that the prices here were typically at least 30% higher than the other stores in the Galleria. So with their sales, discounts, coupons, etc… their prices approach those of the other stores. It always seemed to me that they are playing the game of letting you think you’re getting a great discount by starting with an artificially high price?
That’s the bad news. The good news is that this is a well-​stocked and well-​maintained store. I like that they seem to have increased the amount of their own brands (Alfani and Club Room) in the men’s clothing section lately, and those are always at more competitive prices. They do have a good kitchen/​housewares section (though see the caveat above).
They also have good cosmetics/​fragrance areas for both men and women. But if you go there needing assistance, always try to get the actual Macy’s employee working there and not some «spritz girl» there just to promote one scent. Catch her by mistake and it’s usually, «I don’t know, I’m only here to promote (insert fragrance here), I’ll get someone.»
In general I’m satisfied with items I buy here, it’s just that I usually only buy things here if I know it’s a good deal or I can’t get it anyplace else.

Very good customer service in the woman’s department. Deborah will help you to dress your best!

I was in Poughkeepsie for several hours for work on a Saturday… A Saturday! Normally I do everything in my power to completely avoid doing anything on these days; let alone work! BUT… As they say, they «made me an offer I couldn’t refuse.» Money — they gave me money.
This Macy’s was kept up very well, clean floors and shelves with a friendly and attentive staff! If you are in the area, do yourself a favor and get your swag on (ugh… did I really just say that? Let’s attribute that to lack of sleep shall we?)
It is a pretty big Macy’s, although considerably smaller than the NYC Macy’s at Herald Square (pretty much my candyland!) but there are some good deals here especially if you like to shop out of season instead of paying ridiculous prices where they double and even triple prices in anticipation of the season.
One thing I especially liked about this Macy’s particularly was their wide assortment of bow ties! Yes… I LOVE bow ties! Okay — I’m a nerd… So what?! You can grab these beauties for an average price of 9.99 — 30.00 $. I think I am accumulating more bow ties than I have shirts to wear them with! The holy grail of bow ties for me would be one that spins and shoots water… But these are (obviously) too awesome to be at every Tom, Dick & Harry’s clothing store.
Anyhue… This location is inside of a large indoor shopping mall, with plenty of great options (chocolate stores, food court — with a Taco Bell!!!, JC Pennys, Old Navy, etc) so you can burn calories and quickly replenish with a tasty crêpe w/​marshmallow combo. Mmmmmmm…