The Poughkeepsie Grand Hotel

There two days ago for a wedding reception at the Grandview. A lot to like about the place, the breakfast the next day in this huge room was great (7am-​10am)
The service and staff will take care of things promptly if needed.
The only two things I was disappointed in was putting luggage on the cart from the room then taking it to the garage (separate elevator area) then return the cart to the lobby and go BACK to the garage to get the car. Very inconvenient. Garage spot on 3^rd floor in another elevator bank area.
My other gripe was the hair dryer (room 828) in the room did not work at all. Tried all the usual things. Reported it when we left the hotel. Not many outlets in the room to charge phones. Used the bathroom outlet. The views from that room is great. Working the thermostat can be challenging, no directions. Someone came in two minutes to show how it worked. And if unable to find a luggage cart, some guests leave it in the garage to not be inconvenienced. My only request to all guests is, please return the luggage cart to the lobby. Not many around.
The trolley service to the Grandview is a mile and a nice service till 1:45am. That was a major plus! The «walk over the Hudson bridge» is less than a ½ mile away. A free parking lot is available there. No need to park in the $ 5 lot for 4 hours. Take advantage of the breathtaking views over the Hudson 200 ft. up. Can walk however much you want and return. Enjoy your stay. There are stands (water-​ices-​souvenirs) up there and ports-​sans. If walking, There is an elevator to the bridge just past the Children’s museum near the water.

From the outside the Poughkeepsie Grand Hotel doesn’t look very appealing. I remember thinking when we were approaching– this is it? But as soon as you walk in the door that feeling changes. The atmosphere is very elegant. The concierge team was very sweet as my man and I were checking in for the night for a wedding down by the water. The elevators were quick and nicely decorated. The hallways were your typical hotel hallways. But the room situation was not good. We stayed on the 8^th floor and we were expecting to walk into a nice COOL room because it was ridiculously hot outside. But when we opened the door warm air rushed out at us, which surprised me because the air was on full blast when we got there. We tried to mess with the thermostat but it was as low as it could possibly go. I asked a friend who had stayed there the night before and she said that was the way her room felt too and it didn’t start to cool down until the following afternoon (which how does that help we would be gone within that time frame). The bed in the room was 4 post which would have been nice if it wasn’t crazy squeaky any time you moved a muscle. Though the bed was very comfy. The bathroom door did not have a lock on it, and there were 2 toilet paper rolls that had barely any toilet paper on them. When we got back from the wedding festivities we called the front desk to bring us up some more and they said we would have to go down to get it ourselves which was annoying because we were already ready for bed. The bar body soap smelled awful, and the towels seemed even smaller than the hotel towels I’m used too. Finally around 7 am we heard a knock on the door, and when we answered no one said anything so we figured they had the wrong room, but then someone actually came into our room! I assume it was the housekeeper, but are you kidding me? Clearly we are still in bed sleeping, and you don’t answer me when I ask who is there, so you come in? All in all it was an okay hotel to stay I as a wedding guest but I would not go there again.

Great accommodations and immaculately clean! I used a handicapped accessible room and it was outstanding! Plenty of room in bathroom with Rollin shower. Very accommodating and friendly staff. Breakfast was the real deal.

Very nice hotel. Customer service was great. Rooms were nice. Normal hotel layout.
Pros:
*Free Breakfast. Mostly Buffet style. One day they did a «sit down» breakfast where you order and have a server.
*Staff was very polite and would make small conversation with you.
*They don’t have an «in-​house» workout center. So instead, they will shuttle you to a FULL gym where you can workout everyday with a guest pass. The shuttle ride is only about 5 – 6 minutes. Just down the street.
Cons:
*Lack out outlets in the room. I had to use the bathroom outlet to charge my phone. Coworker said found an extension cord to use. Apparently there were outlets installed alongside the desk that I was unaware of.
* If you are on-​the-​go for breakfast, and would like it to go, sometimes they will charge you $ 3 for a to-​go box.
Overall, staying in this hotel was a very pleasant experience. I would recommend this hotel and would stay here again.

Having our wedding at the Poughkeepsie Grand was one of the best decisions we made in regards to the wedding. It was affordable, and the service was out of this world. The planning process with Whitney went so smoothly and she was always available to answer any questions I had. She went above and beyond to make sure our wedding went beautifully. Everything went so smoothly the day of, My bridesmaids and I got ready at the grand. They brought our breakfast in promptly and the Regency Suite was beautiful. During the reception our maître d’ Sarah was wonderful, she was so polite and guests told us all night how attentive she was to not only us, but the entire room. She made sure to go around and ask guests if they need anything and if they were having a nice time. The head tables waiter Anthony was a crowd favorite. The bridesmaids all loved him and he did a fantastic job making sure everyone was well taken care of. The food was so good! It was absolutely delicious and all my guests could not stop raving about it! I can not say enough nice things about the staff at the grand, from the front desk, to the wedding coordinators and the wait staff everyone was WONDERFUL! My favorite thing about having my wedding at the grand was that I had nothing to worry about, the staff there made sure that everything went perfect. At the end of the night, when I was walking around saying goodbye to the guests, they packed everything up onto our cart, and waited patiently to take us up to our beautiful suite, with a lovely river view. Our wedding was the best day of our life, and the grand played a huge role in that. Thank you all so much!

stayed here last night. in town for a wedding. the hotel was spotless, very updated, and the staff at the front desk was lovely. would absolutely stay here again.

Hotel seems decent actually probably one of the nicer hotels for Poughkeepsie. There’s a hallway that stinks really bad as you head down to the parking garage. Room is clean and nice. Heat/​cooling has been temperamental in my opinion but it could be operator error. I’m guessing if you hit increase in heat it should heat up though. Overall it’s a good hotel, I’d stay again. Decently short walk to the train station if you don’t have a lot of luggage.

The customer service that was displayed by staff members took away all the credit that the beautiful venue and delicious food established. Not only did the bar tender speak to my mother in a condescending tone, referring to her as «sweetie,» but another server interrupted a conversation to tell my father that my sister was being rude (which was said in front of another guest as an attempt to embarrass him and was also untrue). It is a shame that such a beautiful event should be ruined by such unprofessional people. If you do plan to hold an event here, I advise you to request that the blonde bar tender with the gaudy fake nails and 80s hair style is not on staff, and the same request for the red headed «manager» whose insults to the Grand’s guests are far above his pay grade.

Friendly staff. There was a wedding while my wife and I stayed there, but the lady who checked me in was nice enough to put my wife and I far away from the wedding guests. Free breakfast was decent.
I would’ve stuck with 3 stars, but the complimentary van ride they gave us to and from my reservations to the Culinary Institute of America was a nice bonus.
Also, hotel is in an excellent location. Easy to get to from Metro North, and easy to walk around town from.

I’m not familiar with other hotels in this area but I’d imagine one might do better for the price. The staff was very very nice but aside from that, not the most convenient in terms of amenities or comfort.
The restaurant as well as room service stops breakfast very early, not convenient if you’ve been traveling and have had a late morning but also want to relax and not venture outside.
Also — not the cleanest. We noticed multiple room service trays on our floor outside the doors that stayed all day long without being picked up. Then we ordered food around 11am and the tray was literally still outside our door when we checked out the next day. Gross.
Further, the room was not serviced when we left for the day even though we did not leave a «do not disturb» sign.

Incredibly overpriced, and I’ve gotten better service from the staff at a Motel 6… for instance, the ice machine on our floor was broken; when we called down to the front desk to ask for some ice, their suggestion is that we go floor-​to-​floor to find one that is working. Seriously?
The room is clean and nice, though a bit dated, more like what I would expect from a mid-​range Holiday Inn than a place purporting to be a high-​end hotel.
FYI, there is no gym or pool on location, but they do offer free use of one of the local gyms/​pools which is a few blocks away (shuttle available).

This place is modern and clean, and the bed I got is absolutely enormous. The staff is friendly, which is nice.
However, there are a ton of annoyances. Only one of the elevators work, half the lights in my room don’t work, there are no available outlets other than in the bathroom (not even next to the desk). The clock is wrong so the alarm sounded an hour early. There are about two dozen TV channels, most of which are news.
The resuarant/​bar is only open until 8pm, which seemed really odd. However, the food is pretty good. I had the baby back ribs and the portions were huge. The bar did not offer any beer (bottled or draught) and had a very limited liquor/​wine selection. The drinks are tiny and served in cocktail glasses regardless of what you get.
This place is okay if you’re just looking for a crash pad for a night, however it seems to be way overpriced for that. I would absolutely not recommend it for extended stays. The only reason I’m here is because the corporate rate is $ 109 for the first two nights, however it doubles after that.
There’s a holiday inn express 10 minutes up the street. If you have the option, stay there instead.

this place was decent but not great, especially for the pricing. When I was there about a month ago, one of the only two elevators werent working, which was really bad because there was like 6 weddings that weekend. people needed to get up and down and there was always a line with alot of waiting for the elevator to come pick you up.
Another downside is that there are about maybe 4−5halls there for parties on the bottom floor but there is only 1 bathroom for the men and 1 for the women with about 8 stalls. there was a shit ton of people going in and out of that one womens bathroom downstairs. there should be some sort of fire code for that.
i’ve stayed at a marriot in bellvue, wa that’s better priced and nicer then this place.

Stayed here the evening of 02÷12÷14. Arrangements made possible by the Vassar Brothers Medical Center.. . Thank you Denise!
Upon arrival, I dealt with the shift supervisor, Vivian. Vivian had everything ready. Very swift check in. No waiting time. The hotel was very courteous and provided me with 2 vouchers which I later redeemed for 2 adult beverages at the bar/​lounge. In addition, I also received 2 breakfast vouchers. The next morning, I walked down to the restaurant expecting to see bagels, fruits and pre-​packed cereal bowls. However, I was stunned when I saw the menu. The breakfast choices
were great. I had a diner style breakfast which was very good. In all, I must have easily saved over $ 30 with the vouchers. I have to be honest, I am giving this hotel an extra star based on what you just read.
The hotel is clean but a little dated. I stayed in room 815. The room was equipped with a 32′ flat screen t. v, double queen sized beds, a microwave and a small refridgerator. The chairs and tables were ok. Nothing fancy. The bathroom was clean and the toiletries were not chintzy.
My only complaint about this hotel are the bed & pillows. The bed was very firm (if you need to sleep on a firm mattress this will probably not bother you). The pillows were way too firm. Ultimately, I had to toss the pillows to the side and sleep without them.
During my stay here, I took a night walk (about half-​a-​mile) to a bar called Mahoney’s. The walk was very lonely and it felt like I was walking through a ghost town. There was a winter storm watch in effect. Therefore, Mahoney’s was just ok.
All in all, I would stay at this hotel again if I am in the area. No major complaints here.
— HONORABLE MENTION:
a) JUSTIN (person working the breakfast hours at the restaurant) was absolutely magnificent. Very attentive and professional. I would hire this guy in a minute if I were a restaurant owner.
b) JOANA (reception desk area) was very helpful and answered all of my questions without attitude.
Hope my review was helpful.

We are staying here for a wedding and have over 40 blocked rooms. That being said, I would expect polite staff looking to make us happy. I was able to check in early which was very helpful considering that I have a 6 month old. The hotel would not deliver personalized baskets to the blocked rooms. Each of the other 3 hotels in the area did not have a problem doing this for us.
Upon returning from the rehearsal dinner, we found that there was no parking left in the deck due to a costume party that was held and they all parked in the lot. We asked the desk if they would validate for the lot across the street and there response was that the deck us first come, first serve. Paying hotel guests should have parking priority –
The rooms are a bit dated and the air conditioning/​hearing system us very dated and confusing. The rooms are a nice size which is nice for our pack n play.
Overall, for the price, I would go somewhere else. Coming back late at night, I like to know I have a place to park. It is Poughkeepsie, not Manhattan.

I went here for my college roommates/​best friend’s wedding and the ceremony and reception were fantastic. When I first arrived, I had just driven in from Rhode Island and stopped at the hotel bar for lunch and a glass of wine. I went with a chicken Caesar Salad, which was really a generous portion of chicken (they gave a full chicken breast!). There were two weddings going on at the hotel this night, so guests of the other wedding party were catching an early afternoon lunch just like I was.
I really enjoyed the martini bar and cocktail hour prior to the reception. The Kobe Beef quesadillas were just amazing, along with the HUGE selection at the raw bar. They Poughkeepsie Grand really does a fantastic job with the food and beverage included in their wedding packages. Dance floor was spacious compared to other wedding venues I’ve been to. They Vienna Hour with the deserts and coffee station are also really great.
As far as the room I was given, it definitely needed a little TLC. That being said, the bed was comfortable at least. There is NO WIFI in the rooms, just a hardwired ethernet connection.
The overall surrounding area isn’t that great, definitely a run down town. Even though it was a Saturday, it still kind of seemed like a ghost town (minus the hotel). My review is 2 stars for the quality of the hotel, but 4 for the wedding venue so = 3.

This place was great. Staff was very friendly and helpful. The price very reasonable (mid week). The room was decent. Bed very, very comfortable. They were even cool with us sitting in the lobby until 5pm the next day using their free wi-​fi to do work.
That said the place is worn a little bit and slightly out-​dated. The neighborhood isn’t the safest but I did go for a walk about 10pm but didn’t stray more than a few blocks from the hotel. However, I would definitely stay here again especially mid week. The price jumps considerably for the weekend.
By the way we ordered 2 salads for lunch that were delicious and huge for a reasonable price. Will try to check out dinner here sometime.

It’s Poughkeepsie, what do you expect?
A Peninsula it is not, but growing up here, it’s the defacto wedding /​barmitzvah location in the area. building is showing it’s age, but still relatively well maintained. no valet, but at least parking is free and easy.

Never again.
I remember when this hotel was built in the 1980s as the Wyndham. At the time, it was pretty upscale for Poughkeepsie. Nowadays, it’s tired, run down and not worth the money.
We stayed here one recent weekend night during a quick trip to visit the area. Our room for one night cost more than $ 210 after taxes (2 double beds). Though the room itself was clean, it’s clearly not up to the modern standards you’d find at a Hilton or Marriott.
The TV was an old tube clunker, not a flat-​screen. The bathtub/​shower appeared to be an original 1980s molded plastic type rather than tile. On the floor of the bathroom I could see worn areas of tile and molding. Same thing in the main room. The windows were filthy, not that the view of downtown Poughkeepsie is anything to gaze on anyway.
Speaking of which, downtown Poughkeepsie isn’t exactly restful at night, and neither was the hotel. Some idiot on the floor got into a screaming match with someone else, and we had to call the desk, which apparently called security on them.
And what is with the Medusa-​like glass light fixtures in the halls downstairs?
The only redeeming aspect of our stay was the buffet breakfast included with the room, particularly the two cool dudes making omelets.
Otherwise, this is a memory best forgotten.

It’s funny, my experience here was the exact opposite of the other two reviewers. I had excellent service for the 2 days I was at the hotel, and everyone was extrememly nice. Servers, desk staff, and even the late night crew were exceptional.
I had several occasions to work with staff, including the complimentary breakfast (which was excellent), cab requests, room service, and reccomendations on local businesses. The ambiance was pretty swanky, with a cool lobby and nice function rooms.
The function food and the aforementioned breakfast were extremely good. A breakfast can be judged by the coffee and the waitstaff… both were perfect. Esteban and Stefan were great!
My only knocks were the room… the shower suffered a lack of hot water on morning two, and the bed was not the coziest king-​size I’ve been in. Aside from that, things were great. I would absolutely stay there again.