Dahl Glass

We have done business with this company with this company for over 25 years. Unfortunately, it is no longer family owned. As such, some of their core values seem to have faded a little. Like customer service. We asked for two pieces of dimensioned glass to be cut for cabinet doors. The first round took 2 DAYS to get our glass! Got it home… wrong size! Called the office, and was told that the dimension was within the industry standard of +/​-​1/​16″. She asked me to bring it back the next morning, so they could fix them first thing when they opened. I was already in my truck, so I took them by the shop and dropped them off. At 11:30 the next day, I called to find out what the status was. I was told they hadn’t even touched them yet, but the «shop guy» knew about them. When I told them they had until 1PM or I was coming back to get a refund of the almost $ 50 we had spent, she said «fine» and hung up. Not even a «good bye» or anything. She even slammed the phone when my wife answered my phone an hour later when they called to say the work was done! Never doing business with them again. Sad.

Working with this company was an absolute nightmare! We had a tabletop measured for glass and were told that it would be two weeks until it would be ready. One month later they made an appointment to deliver the top. I took unpaid time off of work to be home for the delivery and they were a no show with no phone call to tell me they weren’t coming. When I called the office to see where they were at, Katrina (manager), rudely said they got busy at another job and would have to reschedule. They obviously didn’t think my time was valuable. They did end up delivering the glass later that day because I was so upset. It didn’t matter anyway because the glass was the wrong size and they had to take it back. I was even told by the delivery guy, that works for Dahl Glass to get a refund and go elsewhere for our glass. We did just that! We weren’t going to wait another month for glass that might be messed up again. Horrible customer service and overpriced glass that doesn’t fit.