GoWireless Verizon Premium Retailer

John S. was very helpful and informative. Good experience in upgrading the old phone.

Jourdan was very patient with me and my sister while we were upgrading our plan. It’s a great store I highly recommend checking them out.

if it looks like a dog and barks like a dog: you’d expect it to be a dog! Not in the case of this store as unless you look really close, yo would think it was a Verizon Wireless Store! As the Verizon Brand Logo is is markedly bigger than the Go Wireless (the actual name of the store), and when you walk in the store you still think that you’re in a Verizon Store as the color scheme and the employee uniforms look like what you’d expect to find at a real Verizon Store! Its not until you talk to a sales Representative and question prices that you’re not in a real Verizon store!
I saw a cool tablet that was on sale for $ 19.95 online and wanted to see it on person and the sales Representative had boxes but couldn’t get one out nor did the price match the online price (they wanted the full retail price for the tablet up front and then wanted to send me a rebate for the difference! It was when I questioned him about the price difference that he offhandedly mentioned that Go Wireless was a premium retail store for Verizon and not an actual Verizon Store! Wtf, I am shocked that Verizon wireless allows this!

The people here are nice, but the location is way too small. They don have the latest iPhones on display and the older models they do have are locked in anti-​theft enclosures so that you can just see the screens. Larger phones like the Samsung S5 or Note are in holders way to small for them. Many phones are fake so you can’t judge the display or overall feel/​weight of the phone. Some devices that are real, just don’t turn on. I’d expect this in a ghetto, not this neighborhood.

Poor customer service of late; The salesperson sold me insurance that they said was a buy back program. If for any reason I didn’t like my phone during the life of the contract, they would buy it back for 50.00. Turns out it’s 130.00 for a phone replacement where I do not get a choice of phone. I’m trying to replace my Motorola Droid 4, which is the worst phone I’ve ever owned. The Go Wireless store said they don’t sell that insurance any longer and said they could not help me.