The UPS Store

Good customer service, but the line was kinda long. I was a little confused on how the pricing worked since they told me three numbers (shipping, box, and packing) but the price it’s self was fair.

I have never experienced such horrible customer service as I did today. The Assistant Manager there was not only rude to the customers but also to the other associate who was extremely nice and professional! I will not be doing business with this store unless they change their management!

The staff here are incredibly sweet and work very hard to be helpful. Unfortunately, the operation itself is very disorganized, and the staff seem poorly trained and overworked. There are always long lines, and things take longer than it seems they should.
We had a package delivered here. I called in advance to set it up, but when I arrived to pick up the package, they had refused it because they didn’t recognize my name. Turns out the person I spoke to never put me in the system. They were able to get the package back, but I had to return the next day for it. When we did get it, it took a half an hour for them to check me out, because there was some convoluted process for charging me the $ 10-​per-​package fee. (Which one might think they’d waive, after everything that had happened.)

I am wowed at the incredible customer service I received today at the Poulsbo UPS store! I don’t how long ago it switched from Mailboxes etc to UPS and I don’t know how long Stephanie has been the manager, but she is fantastic and so was the guy assisting her.
I am a 62 yr old artist with massive amounts of art supplies, who is moving to Florida. I prearranged to show up Sat. morning, with a full load in a pick-​up.
They emptied the truck, hauled everything
inside (where it was warm), emptied my totes and boxes, and repacked them in shipping boxes. While doing all this, Stephanie offered friendly, quick and knowledgeable service to everyone who walked in the door, and it was busy.
She turned a tedious stressful chore into a relaxed and pleasant experience, and actually apologized because it took longer than usual due to the foot traffic.
Thank you Stephanie and UPS, you guys rock my world!

I used this store because it’s closest to my house. Clerk was complaining about the copy machine… Ok I ignored it. I had a box to ship so I asked if I could use some packing tape. She said okay. Then She charged $ 1.50 for using few strips to tape up the box. I shipped a lot of things for work and personal purpose. This is a first. The management needs to understand «the cost of doing business». If you run restaurant you have to give napkins. If you run shipping business you have to give tapes!

My experience with this store has never been the good and unfortunately this was the closest stop on my lunch break so I had to go here but Will NEVER again return. I hate UPS so much. No offense to those good employees that work for UPS but this company sucks as a whole and my packages are always damaged or delayed. I always leave upset so I’m never doing that to myself again.
My last experience (yesterday):
First I want to start by saying this store is not very big and when I walked in it was so muggy and nasty. They didn’t have any AC or fans whatsoever.
I brought a pre-​packaged box to be mailed and packed it in a flat rate box at home thinking it would cost me about $ 15 as that’s all it costs to send a flat rate, any weight box overseas. There was a couple in there mailing something to Alaska. I waited, filled out a form with my info as two employees spent time with one customer regarding apparently the biggest package they had ever seen going to Alaska… and prices were quoted differently the other day etc. One girl kept saying «we will be right with you folks» about 3 times as both of them stood with those customers for a good long while. I kept thinking in my head how terrible this service was and why did both employees have to focus their energy on one issue instead of the other customers waiting.
When they finally figured they should split up and take care of the other customers (at this point there were now 4 people in line), she got to me and was completely flustered. She kept apologizing and saying sorry. She was nice but still very slow and confused. I had a time crunch due to being on my lunch break and no patience at this point.
The clerk told me that my package had to be packed in another box because they can’t have the «flat rate» on the outside and hat it might confuse the delivery people. Ok whatever, so I opted to get the box.
So they quoted me at $ 17 total for everything, so I agreed that was fine. Well, then she failed to tell me that there was a fee for the box (and packing). Ok seriously! There wasn’t any packing involved so I’m not sure what that’s about.
So after she had already run my card through, she gave me my new total and told me to sign. WTF?! You don’t give someone the wrong total and then charge the card then when they sign it is a different amount on the receipt!!! Terrible service.
So freakin’ surprise this gift of $ 55 or so is costing me nearly $ 28 to ship to Colorado. WTF?!
That is beyond ridiculous and I would highly encourage you to go elsewhere for your mailing needs.

Always quick service here! I use this place to drop off books I’m trading in to Amazon and every time I’m in and out in no time.

If you are expecting a friendly helpful customer service to help you shipping out stuff, this is NOT the place for you. People who work there is horrid!!! DON’T GO THERE!!! You would think people who work for shipping store are expecting to be capable for packing and shipping stuff doesn’t matter what size and weight (at least be a little helpful — I don’t ask much). What I received from them is the eyes rolling and complaining about how heavy the stuff is!!! Umm if the customers bother you that much, you should find a new job!!! I will not recommend anyone to go there. This will be my first and last time I went there.

I left here feeling customer service doesn’t exist. I had a very important fax to send to my bank. The lady at the counter messed up sending it and sent only half of it at first and had to send the rest a second time. After sending both faxes she realizes out of 40 pages one page didn’t get sent. They refused to resend it again without charging me for it again. Was very upset over the mistake and that they refused to correct her mistake. Will never send a fax here again. A very long and expensive mistake.

If you are looking for easy access to packaging materials and a quick way to ship stuff then look no further. The UPS store has most everything you need to get your stuff down the road.
They do charge a bit more for the same stuff that you can find at the bigger box stores but hey, your time is worth something.
They were a bit disturbed when I brought by Dyson vacuum there to be shipped out for repair because Dyson had prepaid the packaging and shipping in advance (must have made a flat rate deal with the UPS Store corporate office) since they were trying to charge me additional fees on top of my prepaid which I refused to do. They ended up calling somewhere and must have been told that they need to accept the package because they did and got it out for the repair. This was the only blemish out of all of my transactions with them.
They also have post office boxes but I do not know anything about that.