123 Floor!

Jim was very prompt and timely when doing a recent small job, working around some travel I had at the time. He could have «upsold» me on another carpet patch up, but didn’t, suggesting that should be a last resort. I really appreciate that sort of professionalism. This is the second job he’s done for me; I’d use him again and often recommend him to others.

I went to Jim for new carpet and hardwood in my whole house. I have always been very picky over the textures and colors of wood, and he had so many options to choose from, it was great. He answered all phone calls very promptly, he was never late, always got the job done on time, gave me a good deal. Overall a great experience, i would recommend him again and again!

Completely unhappy with this choice! We had several quotes walking into this showroom, which we shared the amounts of. After being reassured several times that we would get the best pricing, we got a quote about $ 300 hundred dollars below anyone else’s quote, so we went with this company. The materials were delivered on a Monday and the job started Thursday, at which point Jim «suddenly realized» he ordered less than half the material needed and our quote went up $ 1,600. He also charged tax on the hourly labor rate, which is not supposed to be done, just trying to make every penny he could. He was very matter of fact about it, very unapologetic and although the flooring looks nice, I would warn anyone thinking of using this company to look elsewhere for someone that is honest in their business.

Just had carpet installed yesterday. It was a small job and I doubt they made much money on it but Jim called back promptly, came out to measure, called back when he said he would and got the install done on the day promised with no problems. The job looks good and the installer that did the work seemed like a nice guy too.