Auto Body Excellence

You can see what I mean from their response about the crappy and unprofessional attitude. Not to mention just straight-​out lies. I’m not the kind of person that tries to scam free stuff. But we all know that hole-​in-​the-​wall garages like this are known for it. By the way, I took it to another garage that Allstate recommended and they fixed both my cruise control and turn signal just fine, covered by the insurance. These guys are a joke.

Thank you! Thank you! Thank you! I have never had such an AMAZING experience at an auto body shop before, and I can tell you there is NO other place I will ever go now. Shasta was an angel to say the least. She helped me from beginning to end and truly made me feel like she cared and was there to help me in any way she can. She went above and beyond for me and I cant thank her enough. Auto Body Excellence is VERY BLESSED to have her be a part of the team. All of the employees I met there were all wonderful as well! I will be back and I will recommend all of my family and friends! :)

Excellent people and fantastic service. The staff was very knowledgeable and I value that they occasionally called me with updates on my car. Go here for good work.

I had my 2000 Honda Civic worked on at this shop and my experience was absolutely splendid! What I was told is a 4 day job ended up taking only 3 days, plus the staff was willing to work with me regarding payment because of the fact that I was paying out of pocket and not through my insurance! The car came back clean, and good as new! I would definitely use this shop again and recommend it to anyone in the Poway area!

Fabulous job on my Highlander. Fixed the automatic back hatch. They have repaired other cars at different times through insurance and the work has always been top notch.

We had our bumper repaired on our Honda CRV at Auto Body Excellence. What a great job! You can’t tell anything was done! John the general manager, sure knows how to make things right. What a stand up guy! There aren’t enough words to explain how great Claudia is. She sure knows how to take care of her customers, a true professional. When you drive out with your vehicle, it feels like you made another friend. I would take anyone of my Harley’s there for paint, and I don’t trust just anyone with my scooters.

Great customer service, Claudia helped me from A-​Z she was wonderful & tried to explain all the details to solve all my concerns, i went there with my new sonata 2015 with bumper rear ended hit and they made it like there was no accident as much as they can.

I brought our 2012 Kia Forte in to Auto Body Excellence after it had been hit. I am so happy with how the repair was done as well as the customer service that I had to write a review. Nadine kept in touch with me from start to finish and the car was repaired in the time frame quoted (actually it was ready a few hours early!). They even cleaned it for me which I didn’t expect. I recommend Auto Body Excellence– 5 stars from me and a big thank you to Nadine for coordinating everything so well!

This would have been 4 stars if my car was fixed properly. I brought my car in because Allstate has them as a good hands repair shop: not a competent shop. I brought my car in, left it for a week and paid for a rental and the car looked worse the bumper was warped so they tinkered for 3 hours and chipped my new paint job and then said we will order a new bumper again. Brought the car back got a rental and left it for another week came back the car was waaaaaaay worse more paint missing and the bumper didn’t fit because they never ordered the new one as promised. Then, they say bring it back a 3^rd time. Allstate is working on removing them as a preferred shop, got half of my deduction charge back from them, and went to CHROME in Poway. Amazing!

Auto Body Excellence completed some major body work on our car cause by a valet company. Claudia and John were very professional in handling the whole process. The repairs were perfect, They even buffed out our bumper (not in repair quote), which had some marks and stains, to almost new appearance again. I noticed that the new wheel color match was off some after we had already returned the rental car, and they provided a loaner car for a few days to save us some trouble, while they color matched the new wheel to near exact (using existing wheel as reference). We could not be any happier with the overall experience.

A bumper job that was supposed to take 4 days took 3 weeks. And I had to keep calling to get the status. Pathetic. Had to pay insurance on a rental call all that time. I give them 2 stars because they gave he car a free wax and cleaning as a sort of apology. But I would not go there again.

Great customer service…
I was in a minor accident. USAA provided me with a list of preferred collision shops. The tow truck driver knew exactly where Auto Body Excellence was located so that is the shop that I selected. GREAT CHOICE… They could not have done much more in providing top notch customer service. They even give you a choice in your preference for contact method and amount of times (e.g. everyday, only when necessary, etc.).
Nadine kept me abreast of status and options. My car was inspected for any and all problems (including preexisting issues). They correctly figured out what caused an unrelated chronic problem and provided a detailed report on correcting the issue. The work that they completed on my car was beautiful… When I went to pick it up yesterday, it felt as if I were driving a brand new car. I can’t be more grateful or recommend Auto Body Excellence enough!

Only because you can’t give them zero stars. One month later it looks like my car is in worse shape then when I left it with a damaged door
Nobody claims responsibility & please don’t hold your breath if they say that they will call you right back. The one time Troy said he called & left a message (not sure who he left it with but it wasn’t
With me
I wouldn’t take my worst enemies car here they don’t deserve it.
Monday I’m told it’ll be ready Tuesday
Tuesday I’m told it’ll be ready Wednesday
Wednesday I’m told I can pick it up Thursday but will have to come back to put the molding on (if ever)
I decided to take a look at my car myself on Thursday figuring I’ll be looking at my fixed car minus the molding & almost had a heart attack when I arrived at the bump shop. My car now looks like it’s ready to be scrapped
By the way my car is a 2011 Volvo C70 in perfect shape (was)
I’m at the shop waiting for the manager however they are probably lying about that as well
Alas the manager shows up & is very apologetic & ASSURES me that my car will b ready if not Friday (not likely)
Monday the absolute latest. Friday I received a call from John at the shop like he’s my new best friend I answered the phone hello, the person on the other end just responds hi, how ya doing (very professional) I asked whom I’m speaking with & he responded by just saying John. Anyway he was very sorry to notify me that they JUST NOTICED A BROKEN CABLE I was quite curious as to why they wouldn’t make sure that they have all the working parts that r needed to the last minute & of course no response. Much later in the afternoon he called me back to inform me that the part should be in SOMETIME TUESDAY I asked him y they didn’t send someone up to LA (supposedly where the part is & there isn’t anything closer then this) to pick it up & it could’ve been finished he said that humans r not allowed to pick up parts it’s a supply depot. I asked him y then it wasn’t over nighted to his shop & his answer was” it was over nighted & will b there Tuesday. I thought that was a bit strange to over night something from LA & get it 3 days later. Hmmmm
Oh yeah when I was taking pictures of my car a worker came out of the garage & said to me «if u r not happy take your car out of here & get someone else to finish it»
Very professional
As far as good olé John the manager is concerned with, is my review on Unilocal.He is pleading with me to remove it altogether
1 month no car on a 5 day job.
Bottom line if u don’t care about time & respect it could b the place to go.
Not sure how their work is haven’t seen it yet i

Very satisfied by the service received from the shop. My vehicle looks like it was never hit. They kept me well informed of the repair process.
I would recommend Auto Body Excellence to everyone!
Thank you for such a great job!

I just received a call from this company telling me that an estimate is not an estimate — it will undoubtedly be more. Enough said.

These folks are very helpful and understanding. I asked them not to replace all the parts and just to address the underlying problem because I’m not big on paying for aesthetics, and they had no problem understanding me.

Dealing with any kind of collision repair is always un-​pleasant, and you never feel like your car comes out good as new in most cases, but I must emphasize that I am completely blown away at the personal, friendly, and down-​to-​earth attitude I received when I walked into Auto Body Excellence. Additionally, the work that was performed on my car was superior in craftmanship. The front bumper and radiator on my 06 Accord was in pretty bad shape after a collision I sustained, but when I walked out to pick up my car, it looked like it was new on the lot. They not only washed and detailed the outside, but cleaned the inside. I cannot be happier with the level of service I receiced here and will always go back when needed.

I’m very satisfied with how my car came out. These mechanics are amazing and the customer service is outstanding. My car was involved in an hit and run accident where the back side of my car was severely damaged (bumper was badly dented while the back window was completely shattered), however auto body excellence took care of it and even made my car better than it was prior to the accident. The receptionist, Claudia, was very nice and efficient in handling all the orders for my car parts, updated me consistently with emails, and just made the whole accident experience less stressful. Thank you guys and keep up the great work!

I really really appreciate Nadine and Claudia. I was in 6 months ago and Nadine helped me and Claudia helped me today. They know their stuff, are quick and efficient and are pros at communicating.

These guys are very efficient. Their customer service is above the rest. And most of all, their work is excellent.
I’ve taken 2 vehicles here for body work and you can’t tell that they were ever damaged. And they keep you up-​to-​date on the status of your vehicle on a daily, bi-​weekly or weekly basis, your call.