LA Fitness

I was assaulted at your gym on February 7 at the 6161 N. Sepulveda Blvd. Van Nuys, CA 91 411 (818) 988‑7411 location. Not only was I assaulted but my paid membership of over 15 years was revoked. The day after I was assaulted by one of your members I went in to talk with the manager Timeoteo C. since he was not working that day and try and resolve this matter. As soon as I said I’m the guy who was assaulted on Sunday and without me able to get in one word said I have nothing to talk to you about and your membership is revoked, instead of checking or asking if I was ok! He said I could no longer go to any la fitness ever again. I was in complete shock and felt that I was being assaulted for a 2^nd time. I tried to tell him that this doesn’t make any sense but he didn’t care and told me he better not ever see me here again. How could I be getting kicked out when I was the one who was assaulted and hurt at your gym by one of your other members? The club manager Timoteo C was completely disrespectful not willing to hear me at all and made it very clear that he is in charge and can kick anyone out for any reason at anytime. He told me go try and get a lawyer, there’s nothing I can do to get my membership reinstated. I asked for a copy of the video which clearly shows me getting assaulted and for the name of the member but he refused and I was told I will need a subpoena if I want it.
I tried calling the main office and while they were shocked that this happened and seemed to want to help they said once a membership is canceled there’s really no way of getting in reinstated. This makes no sense and it looks like no one wants to get involved and take care of this matter. Everyone is making it very hard to speak to a head manager and won’t provide me with any names or email addresses of anyone in upper management. You would think headquarters would be concerned with such an incompetent manager they have working for them who clearly doesn’t know how to handle such a serious situation nor does he have any customer service skills.

I have been going to gyms for some time now so I am used to the pushy personal trainers and the rock solid contract they make you sign, but this company has no values or morals. They also have no concern or understanding for their members. There is no room for grey area and when you call the corporate office you get sent to a «management team» of customer service representatives which means they are all managers so what they say goes and there are no exceptions. They mostly sound like people who don’t have much information other than the ability to say «Our policy does not allow that.»
I was not informed that I was unable to backdate my cancellation if I provided proof that I moved. Proof that shows the date of when I moved. They will only cancel once they receive the paperwork and it goes towards your next bill. So if you are moving and have a reason to cancel you need to do it first thing. I am sure cancelling your gym membership is your top priority when you move. I was a caregiver for my friend dying of cancer and I was in contact with my personal trainer but that does not matter.
In fact Jeremiah in the Poway, CA store was the first one I told I was out of town and that I wanted to cancel my policy. He convinced me to keep the membership and accrue my sessions for when I return. When I realized I was not returning I lost all those sessions and he got his commission from them I am sure. He also failed to mention that I was able to put my gym portion of the membership on hold since I was gone. (They keep the gym contract and the personal trainer contract separate very sneaky guys. So you have to cancel twice and they have different criteria to cancel for each policy.)
When I called months later to inform them that I am still out of town I was informed of the hold policy at that time which I requested and was never granted until I requested again a few months after I noticed it was not processed. (How convenient for them) I finally got out of the contract but lost $ 680.00 in unused personal training sessions and gym usage because where I moved did not have an LA Fitness that I could use my membership at.
You have to give them some credit though they know how to higher ruthless sales people. I thought Jeremiah was such a sweet none pushy salesperson who honestly wanted me to succeed, even when he talked me into a year contract knowing I would be leaving the area in six months even before the situation with my friend happened. He told me it was for my best interests to save money and I can just cancel when I leave. No big deal. Lessoned learned LA Fitness. I would recommend a local gym or even 24 hour fitness they seem to have more consideration for their members and less about trying to take one over on their members in a time of need.

We have been members at la fitness for over 5 years. We had a family membership for my husband and I that we paid $ 3000 for. It was for 3 years. Now my husband is my ex and living in Tupelo Mississippi. We tried to get my husbands membership transferred to our son and they tell us no transfers, no money returned! So they just kept a thousand dollars! They say I will have to pay $ 29.00 a month to enroll my son even though they owe us a thousand dollars! What a poorly run business!

Just the worst management team ! Allowing gym members bags in the work out area, street clothes in workout area. There are no rules enforced people sitting on machines texting, sit for four to five minutes between sets. Equipment unsafe, they don’t replace bent bench press or the dead lift bars. Management tells u there on order it doesn’t take six months to replace lifting bars. allowing people to workout with no shoes. If you have an alternative gym, then strongly suggest you go there ! The supplement store (Juized is excellent)
Suggest you look elsewhere for a gym

Dont bother!!! I was just humiliated by one of the trainers. It appears that when i was contiplating purchasing a snap back hat that they sell, I innocently said that those hats dont look good on me because i have a big head. When i tryed it on in the mirror i adjusted the snap back so it fits my head. Mr. J.M. the associate not only laughed at me when i tryed it on he felt free to take a cheap shot at me infront of my daughter and say” damn your right you do have a big head” that hummiliated me infront of Sam the supplement and protien mngr at Juized. I never felt so low. The good thing about «the old gym» is it does have the guys at juized and ebner and steve. My advice to the managment is that to inform thier associates that if you dont have anything nice to say about somebody at least wait till thier out of the god damn room when you say it. I was treated nicer at the dmv.

This place is not bad, I love that there’s a pool and various classes to try. It’s extremely beneficial to be able to visit any LA fitness with my membership. No excuses this way!

I was working out with my husband and we had a trainer come up to us and humiliate us in front of people saying that the manager was asumimg I was paying my husband to train me !!! Like are you serious ?? The rest of our workout everyone was checking up on us !!! That’s just some rude as b. s !!!

I cancelled my membership more than 3 months ago. On a weekly basis, the gym will continue to call me to «update my billing info» and I continue to remind them that I cancelled. This past week, they charged me for 3 months worth of memberships. I called and reminded them that I cancelled and had them look up my membership information to show them that I haven’t been in since May! Luckily American Express knows how shady LAF is and are willing to work with me to reverse the charges.
Would rather give them no stars but unfortunately Unilocal doesn’t let you be that cruel.

I would rather go to the LA Fitness in 4S Ranch or San Marcos but since this one is closer I go to it. I will say that the staff is friendly. The facility needs more attention however. The machines need to be wiped down more. Many a time I have seen the exercise machines covered in perspiration after someone finishes their workout. I guess that says something about the clientele too. There are exercise machines that need to be refurbished as the tension is harder than usual. Parking is convenient but make sure you lock your doors. Crime is a problem in this location.

I find this Gym, perfect for what I need. I always find a Treadmill open. There’s enought free weights available. And the Sauna is my favorite.

I was in the area and it made sense to workout here. I read a bunch of the most recent Unilocal reviews and was ready for a crap-​hole of a gym where I might contract a flesh eating bacteria.
Upon entering the facility everything seemed to be ok. It didn’t smell like old sweat socks, nor was it hot. Then again I got there at 3:30, well before the evening rush. The guy at the front desk was friendly. As he checked me in, I glanced over at the equipment. It wasn’t new, but it wasn’t the worst either. One of the machines was out of order (go figure, the second cable crossover. Guess I’m not doing any cable work today).
I entered the Men’s locker room and again, I’m pleasantly surprised. The first thing I see is a… i don’t know what you’d call it. It’s a place to relax and watch some TV. There are a couple of seats and a nice TV. Tuned to sports… of course. I don’t know who comes to the gym to watch TV, but hey, its there if you want it.
The locker room itself is nicely laid out. The lockers are that dark wood that you might imagine a high end sport club would have. There’s a decent amount of seating. The floor is carpeted. Take note Mira Mesa LA Fitness. This is how a locker room should look like.
The showers weren’t immaculate, but they look like they’ve been renovated or at least taken care of better than other LA Fitness locations (ahem, Mira Mesa).
My workout that day was short but spanned the free weights and machines. The free weight section is decent, but smaller than other gyms. There’s only one squat rack, one cage (which, I suppose is considered a squat rack, but I’m differentiating for descriptive purposes), and one cable cross over. I’m used to two of each at the LA Fit I normally go to. There seemed to be a good amount of flat and incline bench press stations though. Probably good thing because I went on international chest day (Mondays).
There seemed to be the standard variety of machines available. They didn’t exactly have my favorites, and the ones that were analogous to the ones I normally like to use didn’t feel as good. I’m just nit picking now though.
All in all I think the gym is decent. If you live in the area it’s not a bad bet. Obviously if you’re more of a cardio person, swimmer, or take the classes, you’ll have to read other reviews or go try it out yourself. Lifters… not a bad place.

The management of this club is disgusting, NO sense at all, it looks like she doesn’t know anything about this job. I hate this club and I’m not going back again. too poor

The POOL is disgusting! I will not be coming back here.
The rest of the facility seems nice but ffs, the pool needs to be drained, resurfaced and cleaned way way more often. It has calcium and flakes floating everywhere. The bottom is so filthy and basically the walls are chipping off. Such a disappointment.

Highly advise against using this club! I’ve been to other LA Fitness clubs in the area that are much better, but this one is not good. It was great, but in the last few months there has been a change in management and some staff and it’s just not good anymore.

I recently moved from Temecula so I am really just comparing this gym to the LA fitness up there.
The equipment at this location is VERY outdated. I hate the fact that the cardio machines do not have fans! They keep the gym hot and there is no air flow.
The bathrooms and showers are dirty and gross me out.
I also hate that I am paying the same rate as when I was using the gym in Temecula. This location either needs to charge less per membership or revamp!

What I like about this gym is it has a pool and Jacuzzi. But the exercise bikes are out dated and the Heart Rate Handles don’t work. Also, after swimming I like to shower, but the showers are FILTHY! There is always hair in the drains. I have complained but it fell on deaf ears.

I grew up going to this club but the employees who work there completely ruined the experience. The front desk person gave someone private information from my membership and they use it to harass me now. Don’t give real phone numbers, make sure you don’t give them credit cards over the phone and if you can use a different address. Some of there employees even texted him to let him know I’m at the gym and he stood by the front intimidating me until I just had to leave.

My review is solely on the kids center. I just started bring my child in the center and I have to say I’m still concerned. When I dropped my child off with the younger girls they were on their phone Facebook etc. My child who is only 12 months was in a corner where they could not even see her! I was not happy when I picked her up. Not only that when I walked in they had no idea who I was or what kid was mine! BUT when I started to bring her in the AM a lady named Mary was the complete opposite! I bring my child only when Mary works! I can say I trust her with my baby! But these other girls need to get rid of their phones. I don’t pay extra for my child to be watched by the wall. I’m very unhappy that management has yet to fix this!
If you want to bring your kid in and feel safe make sure Mary is working! She is a five star to me!

The LA Fitness app is super convenient and gives you all the class information you need.
This particular LA Fitness is better than average. It has basketball courts, swimming pools, day care and a TV lounge in the locker room.
It’s a bit busy but there’s so much equipment that there is always something to do.

Once again Unilocal has failed me. I never even considered going to LA Fitness 5 years ago when looking for a gym because of such poor reviews from Unilocal.Instead I joined 24 Hour Fitness. If you live in North Inland county and want to join a fairly big gym with nice amenities, your only options are LA Fitness, 24 Hour Fitness, or Fit (Formerly Frogs Fitness). Comparing LA Fitness Poway to 24 Hour Fitness in Rancho Penasquitos is really night and day. Here is my comparison and the overall Pro’s and Cons of LA Fitness:
PRO’s:
Child care cost is only $ 10 a month per child (24H is $ 30 a month per child)
Facility is clean, nice and up to date
Classes are plentiful and at great times
Locker room is luxurious compared to 24H (wood lockers, flat screen tv sitting area)
Non-​coed dry Sauna
Racket ball courts (well kept and available)
CON’s:
Childcare is a little smelly at this location
Childcare staff at Poway seem sedentary
No Les Mill’s classes
No steam room
Child care closes at 8pm but they have yoga during the week at 8pm so either they should start at 7pm or close childcare later
As far as clientele, Poway seems to have the majority of people in their 40’s. There are younger and older but I see many fit good looking 40ish people. 24 Hour in PQ has a lot of 20ish meat heads… A LOT!
Now lets discuss the negative reviews people talk about. They all primarily point to the sales tactics of the gym staff trying to get you to join. A.K.A, salesmen. I would suggest to do a little research and know that you are dealing with a salesman. I knew they were going to try and up-​sale me on a personal trainer. All gyms do this. I simply told them I had no fitness goals and that kind of shut him up. I also negotiated there to be no initiation fee. I didn’t get hassled at all. Perhaps I was lucky but another way to maybe bypass an uncomfortable sales pitch is to do it over the phone.
So far, Im impressed and cant believe I put up with the disgusting 24 Hour Fitness for so long.